City of Toronto Property Tax lookup website not working?

Seininya wrote: ↑ Just tried, and it also didn't work, I tried a few days ago and it did work, must be some IT error.

dubbers wrote: ↑ Called on phone, took over 2 hours of waiting!

My customer number changed for some reason. Agent didn't know why, he says they should only change when ownership information changes, but everything was still the same from what he could see.

dubbers wrote: ↑ Called on phone, took over 2 hours of waiting!

My customer number changed for some reason. Agent didn't know why, he says they should only change when ownership information changes, but everything was still the same from what he could see.

Seininya wrote: ↑ As an update to this, City of Toronto mailed me today saying there has been a data breach since they use Accellion which had a data breach, as a result, they changed my customer #, the other information apparently is public information.

Re: Notification of a Cyber Security Incident
This letter is to inform you of a cybersecurity incident that occurred with a third-party software provider used by the City of
Toronto. The software at issue was a file sharing application used for the secure transfer of information. The incident may
have impacted your personal information, which is covered under the provisions of the Municipal Freedom of Information &
Protection of Privacy Act.
The City of Toronto's Chief Information Security Officer immediately suspended the use of the file transfer application and
secured City assets.
Although our technology staff continue to investigate, based on the information gathered to date, an unauthorized third party
accessed some of your personal information. Your specific information that may have been subject to this breach includes:
Epost interim Property Tax Bill (.pdf version)
We are committed to protecting the personal information in our care and we are taking this matter very seriously. The City of
Toronto has notified the Information and Privacy Commissioner of Ontario of the incident and a full scale investigation into
the incident is underway. You are also entitled to file a complaint with the Information & Privacy Commissioner of Ontario.
We recommend that you monitor the possible uses of information involved in the incident.
We have confirmed that the information displayed on the Epost Interim Property Tax Bill, with the exception of the unique
customer number, is information that is already available to the public through various means (e.g., assessment roll
number, property owner name(s), interim bill amounts, etc.). No information related to your personal banking or financial
institution was released. To protect your privacy when using the City of Toronto Property Tax Online Lookup service and to
prevent unauthorized use, your former customer number has been expired and we have assigned a new customer number
to you: ___________. This is a number printed on your previous property tax bills. Please use this new number to access the
Property Tax Online Lookup service from now on.

Seininya wrote: ↑ As an update to this, City of Toronto mailed me today saying there has been a data breach since they use Accellion which had a data breach, as a result, they changed my customer #, the other information apparently is public information.

morpheus_1987 wrote: ↑ Glad it doesn't seem like very much sensitive information was leaked in the breach, but how can they be so sure? I wouldn't mind someone paying down my taxes with my roll # lol.

TamsynLee wrote: ↑ Hey ...

This is happening to me right now. I am out of the country and I have tried calling several times but the queue is quit long. It's been four days since sending an email as well to no avail.

Did they give you a new number? I am starting to panic.

TamsynLee wrote: ↑ Thank you. I will have to look into it. I am currently on hold with them, still holding at 1 hour and 28 minutes. What is going on? The service was never this bad.

TamsynLee wrote: ↑Thank you. I will have to look into it. I am currently on hold with them, still holding at 1 hour and 28 minutes. What is going on? The service was never this bad.