Collabria Fraud Experience
Now that I received my replacement card I thought I'd give my experience with the Collabria fraud department. I received a text message stating that there were some potential fraudulent transactions on my card on December 13. I responded that I did not make them and it advised me to call the fraud number. An automated system had me go through transactions determining which ones were made by myself and which ones were not. After completion the system advised me the account would be closed. Due to the ambiguity of the statement I opted to talk to a representative which happened immediately. She saw I had already confirmed things but asked me to verify an additional charge which was also fraud. Afterwards she canceled the card and advised a new one would be issued. A few hours later a new card was issued (I could see the 4 digits change on MyCardInfo) and it arrived today, December 24th. I activated it in MyCardInfo with no problem so no call was required. During that period of time 2 refunds successfully went to the old card and a payment I scheduled via MyCardInfo before the fraud occurred was also processed successfully.
Over all I had zero problems and it was pleasant enough. Collabria hasn't caused me any woes yet!
Over all I had zero problems and it was pleasant enough. Collabria hasn't caused me any woes yet!
Banking: Alterna Bank (2.25%), Motive Financial (4.1%)
Investing: Qtrade Direct Investing
Spending: Scotia Amex Gold (6 pts/Sobeys, 5 pts/dining, 1 pts/rest), Scene Visa (1 pts)
Mobile: Eastlink 20GB Rollover ($39/mth)
Investing: Qtrade Direct Investing
Spending: Scotia Amex Gold (6 pts/Sobeys, 5 pts/dining, 1 pts/rest), Scene Visa (1 pts)
Mobile: Eastlink 20GB Rollover ($39/mth)