Which company has the best extended warranty for PS5 and Xbox Series S/X?
So as we move towards the launch of both Playstation 5 and Xbox Series S/X, do we know which company offers the best extended warranty? Best Buy, The Source, EB Games, Shoppers Drug Mart, Walmart, Amazon, Microsoft directly, Sony directly, Costco & your credit card.
Let's start. Feel free to correct and I will update the post. Also if anyone has details as to which vendors are used to repair items, let me know.
Best Buy
Playstation 5 disc - 2 years $99.99, 3 years $119.99
Playstation 5 Digital - 2 years $79.99, 3 years $99.99
Xbox Series X - 2 years $89.99, 3 years $109.99
Xbox Series S - 2 years $79.99, 3 years $99.99
Plan: In talking to a BB manager, I was told it would be the service plan with accidental damage coverage. If the console has a problem, you must bring it in to the local store where it will be shipped out. Up to 14 day turn around. If it cannot be fixed, then a credit on the original purchase price. Controllers will be replaced on the spot. During the manufacturer warranty period (1 year for both Sony and Microsoft) you must deal with the manufacturer. I do recall once upon a time (Xbox 360 and before) they offered replacement plans right out of the gate. Not any more. Warranty is not transferable.
The Source
Playstation 5 Disc - 3 years $69.99
Playstation 5 Digital - 3 years $69.99
Xbox Series X - 3 years - 3 years $69.99 (not confirmed)
Xbox Series S - 3 years - 3 years $69.99 (not confirmed)
Plan: Anything under $100 (controllers) will be replaced over the counter. Consoles need to be brought into the store and then they are shipped out. Not clear on ETA to fix. If the same problem persists within one year of the plan then they will replace the console. The warranty is transferable.
Walmart
Playstation 5 Disc - 2 years $75 or $90 TBD
Playstation 5 Digital 2 years $75 or $90 TBD
Xbox Series X - 2 years $75 or $90 TBD
Xbox Series S - 2 years $75 or $90 TBD
Plan: Phone the 1800 number to start a claim. 2 way shipping included. Original price paid will be credited to a GC if after 3 repairs the problem is not resolved. Manufacturer warranty in effect for the first year. Warranty is transferable.
Amazon
Asurion, same company that services Walmart. Cannot find their plans at the moment.
Shoppers Drug Mart
Unknown.
EB Games
Playstation 5 Disc - 1 year $80 or TBD
Playstation 5 Digital - 1 year $80 or TBD
Xbox Series X - 1 year $80 or TBD
Xbox Series S - 1 year $80 or TBD
Plan: Provides for a one time refurbished replacement of the hardware. Covers electronic breakdown but not physical damage or accidental damage. All systems need to be returned in their original packaging, with all applicable manuals. Only available to purchase in store.
Microsoft Directly
COMING SOON
Sony Directly
COMING SOON
Costco
Probably the best return policy out there. However, televisions and computers are limited return and extended warranties are needed. Not clear how videogame consoles are handled.
Credit Cards
This will vary depending on the card. Check with your credit card provider. Most are anywhere from 2-4 years.
Let's start. Feel free to correct and I will update the post. Also if anyone has details as to which vendors are used to repair items, let me know.
Best Buy
Playstation 5 disc - 2 years $99.99, 3 years $119.99
Playstation 5 Digital - 2 years $79.99, 3 years $99.99
Xbox Series X - 2 years $89.99, 3 years $109.99
Xbox Series S - 2 years $79.99, 3 years $99.99
Plan: In talking to a BB manager, I was told it would be the service plan with accidental damage coverage. If the console has a problem, you must bring it in to the local store where it will be shipped out. Up to 14 day turn around. If it cannot be fixed, then a credit on the original purchase price. Controllers will be replaced on the spot. During the manufacturer warranty period (1 year for both Sony and Microsoft) you must deal with the manufacturer. I do recall once upon a time (Xbox 360 and before) they offered replacement plans right out of the gate. Not any more. Warranty is not transferable.
The Source
Playstation 5 Disc - 3 years $69.99
Playstation 5 Digital - 3 years $69.99
Xbox Series X - 3 years - 3 years $69.99 (not confirmed)
Xbox Series S - 3 years - 3 years $69.99 (not confirmed)
Plan: Anything under $100 (controllers) will be replaced over the counter. Consoles need to be brought into the store and then they are shipped out. Not clear on ETA to fix. If the same problem persists within one year of the plan then they will replace the console. The warranty is transferable.
Walmart
Playstation 5 Disc - 2 years $75 or $90 TBD
Playstation 5 Digital 2 years $75 or $90 TBD
Xbox Series X - 2 years $75 or $90 TBD
Xbox Series S - 2 years $75 or $90 TBD
Plan: Phone the 1800 number to start a claim. 2 way shipping included. Original price paid will be credited to a GC if after 3 repairs the problem is not resolved. Manufacturer warranty in effect for the first year. Warranty is transferable.
Amazon
Asurion, same company that services Walmart. Cannot find their plans at the moment.
Shoppers Drug Mart
Unknown.
EB Games
Playstation 5 Disc - 1 year $80 or TBD
Playstation 5 Digital - 1 year $80 or TBD
Xbox Series X - 1 year $80 or TBD
Xbox Series S - 1 year $80 or TBD
Plan: Provides for a one time refurbished replacement of the hardware. Covers electronic breakdown but not physical damage or accidental damage. All systems need to be returned in their original packaging, with all applicable manuals. Only available to purchase in store.
Microsoft Directly
COMING SOON
Sony Directly
COMING SOON
Costco
Probably the best return policy out there. However, televisions and computers are limited return and extended warranties are needed. Not clear how videogame consoles are handled.
Credit Cards
This will vary depending on the card. Check with your credit card provider. Most are anywhere from 2-4 years.
