Company sends gross used product (was an X-Mas gift), what to do?
This is the nasty state it showed up in. It looks like I bought it at Value Village. This was being sold as a brand new product.
-The box is in awful shape with cuts and rips. Notice the scotch tape on the first image.
-The product was thrown in pieces loosely in the box which I'm sure it does not ship like brand new.
-The bag for the mixer is in the box under everything, not even on the mixer.
-There is a brown food stain on the manual.
-There are fingerprints all over the plastic cup.
-There is a MISSING part (the lid that goes on the plastic cup).
I contacted the company and the CS rep told me first that they can't replace it before the new year, but would send a "better" model in its place. Supposedly this item is now out of stock, and the one I was shipped was a return that was supposed to go back to Bemix. The thing is that the model they're offering is a more basic version that's actually cheaper if bought from Amazon.
So I counter offered that they send me a model that's actually better, but costs $250 + tax on their site.
He is like "I can't do that because of the higher cost of the item, but I can give it to you for $200 but it won't be available until the new year" (remember, this was supposed to be a Christmas gift). He said that would be an extra $25 but I'm not even sure where that figure comes from.
If this was 6 months ago I would have probably just accepted it because the $250 model is a lot better, but remember, this is now a completely botched Christmas gift, plus I have to go through the hassle of returning the old one.
Any advice on what to do? I don't want to name the company yet because I do believe this was an honest mistake on their part. I feel like it's so tacky of them to ask me for an extra $25 considering they ruined a Christmas gift like this. I certainly don't want to give them any more of my money. No matter what, it won't be arriving for weeks at this rate.