Dec 6th, 2022 3:26 pm
Dec 6th, 2022 3:48 pm
Did you get a phone with the agreement?kielbasa wrote: ↑ I recently ported my number in and out of virgin within a single day. They've billed me a days service as well as a connection fee. To my understanding, I have the right to cancel the contract within 30 days, therefore they have no contractual agreement to bill me anything. Is my understanding correct and do you have any tips on getting virgin to yield in a situation like this with minimal hassle? Thanks.
4. Trial period
i. When a customer agrees to a contract through which they are subject to an early cancellation fee, a service provider must offer the customer a trial period lasting a minimum of 15 calendar days to enable the customer to determine whether the service meets their needs.
ii.The trial period must start on the date on which service begins.
iii. A service provider may establish limits on the use of voice, text, and data services for the trial period for all services that are not purchased on an unlimited basis.iv. If a customer self-identifies as a person with a disability, the service provider must offer an extended trial period lasting a minimum of 30 calendar days, and the permitted usage amounts must be at least double the service provider’s general usage amounts for the standard trial period.
- For single-user plans, the standard trial period usage limits must correspond to at least half of the permitted monthly usage specified in the customer’s contract.
- For multi-user plans, the trial period usage limits must correspond to at least half of the permitted monthly usage for the entire account, as specified in the contract.
v. During the trial period, customers may cancel their contract without penalty or early cancellation fee if they have
- used less than the permitted usage; and
- returned any device provided by the service provider, in near-new condition, including original packaging.
Dec 6th, 2022 4:12 pm
Dec 6th, 2022 4:22 pm
Okay, I never had this issue.kielbasa wrote: ↑ No device. The wireless code applies to all post paid contracts regardless of device.
B 1 I c: If a service provider fails to provide the contract within the required time frame, or if the terms and conditions of the permanent copy of the contract conflict with the terms and conditions that the customer agreed to, the customer may, within 30 calendar days of receiving the permanent copy of the contract, cancel the contract without paying an early cancellation fee or any other penalty.
