Constant parcel lost with Amazon's Intelcom?
I live in an apartment, and I have experienced multiple parcel lost with Intelcom during the past 30 days. All shows delivered, but I didn't receive it.
A recent parcel just made me frustrating.
I ordered a Silicon Power 1TB SSD from Amazon while it's on sale. The next day, someone called me through the buzz code TWICE, I unlocked the door as I assume it's the courier who called me. About 5 mins later, I received an email from Intelcom with a picture attached in the email, stating that they delivered the parcel.
However, the picture was not taken in my buildings and I have to search my parcel in neighbourhood buildings, eventually, I found the place where they took the picture, but the parcel was long gone. This happened less that 1 hour! Besides, both my building and my neighbourhood buildings have street number on front which make it so hard to miss.
I tried to reach Amazon's CSR, they told me to wait 3 business days for them to investigate this, 3 business days later, I contacted them back, they asked me to file a police report with url clickable link.
I went to police station, the police officer told me there is almost 0 chance they can catch the theft or get my item back, since the issue happened almost 1 week ago (parcel lost in Thursday, so I have to wait almost a week for Amazon to investigate). I finally filed my police report online, but I don't think my local police can provide url link for it.
I contacted the CSR over the phone, they tried to call my local police station to verify my police report, about 2 mins later, the CSR told me that person who picked the phone doesn't speak English. I gave them another phone number and the CSR told me no one picked up the phone. I asked if I can just forward the original police report email to Amazon, CSR told me, I still have to call CSR for them to verify the police report.
I tried to forward the police report email to Amazon, and in the reply email, I was asked to provide a url police report.
Now, I have to call CSR tomorrow again.
Meanwhile, I filed a buyer's protection that my credit card covers, since I don't know how long this whole thing is going to take.
Reason to edit: Other recent parcel lost have been solved with a replacement or refund, but this particular issue just takes too long to be resolved. For original post, please refer to the quote in #22.