cookstore.ca - shopping experience
I googled this website before I made my purchase, but I couldn't find anything much other than a few scattered reviews on BBB (which I figured people post there to complain anyway). so I decided to write about my own experience with buying from cookstore.ca
I purchased a debuyer pan from the cookstore.ca on the first days of the new year when their boxing week sale is still on. The receipt email came instantly after paying, and on the email it said a separate email with tracking link will be sent once shipped. Payment was charged right away.
Fast forward a week, still no ship confirmation email. I called the phone number on the webpage a few times. Every time, no one picks up and it gets to voicemail. Disappointed, I sent them a "ticket" on their website, a response came back an hour later with their response that due to the holiday demands, they have sold out my pan but they are expecting a shipment in next 2 to 3 days.
Fast forward another week, still no words. I sent them another ticket. This time, I waited a day and still no response. I proceeded to try the live chat on their page. The CSR in the live chat responded within 5 minutes, looked into my order #, and apologetically said they were out of stock and not be able to ship until end of the month (and there's nothing else they could really do at the moment). I emphasize - they were apologetic. (Then they closed the ticket an hour later saying it's been discussed in the live chat)
One thing I would like to point out as well, was that, cookstore.ca was never proactive to inform me of the delays. I probably would not have found out the latest status if I didn't track it down myself.
Now, the website still has the item I ordered up for sale. It does not say it's sold out. So it's left for one to wonder, perhaps they had been selling something they didn't have in stock all along. But I would like to give them the benefit of doubt... for now.
Since I still haven't receive my pan, I'll provide update as the event continues to unfold. I hope I will receive what I ordered (and not something that's completely different than what's described).
I have ordered from numerous small Canadian websites before, and never had much negative experience. I would like to continue to give the small players my business, but sometimes it's these one apple that spoils the bunch.
I purchased a debuyer pan from the cookstore.ca on the first days of the new year when their boxing week sale is still on. The receipt email came instantly after paying, and on the email it said a separate email with tracking link will be sent once shipped. Payment was charged right away.
Fast forward a week, still no ship confirmation email. I called the phone number on the webpage a few times. Every time, no one picks up and it gets to voicemail. Disappointed, I sent them a "ticket" on their website, a response came back an hour later with their response that due to the holiday demands, they have sold out my pan but they are expecting a shipment in next 2 to 3 days.
Fast forward another week, still no words. I sent them another ticket. This time, I waited a day and still no response. I proceeded to try the live chat on their page. The CSR in the live chat responded within 5 minutes, looked into my order #, and apologetically said they were out of stock and not be able to ship until end of the month (and there's nothing else they could really do at the moment). I emphasize - they were apologetic. (Then they closed the ticket an hour later saying it's been discussed in the live chat)
One thing I would like to point out as well, was that, cookstore.ca was never proactive to inform me of the delays. I probably would not have found out the latest status if I didn't track it down myself.
Now, the website still has the item I ordered up for sale. It does not say it's sold out. So it's left for one to wonder, perhaps they had been selling something they didn't have in stock all along. But I would like to give them the benefit of doubt... for now.
Since I still haven't receive my pan, I'll provide update as the event continues to unfold. I hope I will receive what I ordered (and not something that's completely different than what's described).
I have ordered from numerous small Canadian websites before, and never had much negative experience. I would like to continue to give the small players my business, but sometimes it's these one apple that spoils the bunch.