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Cost to repair a heat pump in a condo unit

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  • Jul 17th, 2021 8:13 pm
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Newbie
Dec 6, 2020
8 posts
1 upvote
Toronto

Cost to repair a heat pump in a condo unit

So the heat pump in my condo unit (GTA and ~2 years old building) stops working recently and a technician came into the unit, did some initial testing, and determined that he had to take the unit out to do further testing. A day later, the technician calls back saying there is a leak and the cost is going to be $780 + tax bill (which later reduced to $740 + tax after some negotiations)

I don't have much experience with HVAC repair costs and wondering if someone in the forum can comment on if the repair steps and charge make sense?

Reply from the HVAC company ($90 per hr. and $100 for recharge the refrigerant)

"As you requested, here is the breakdown of the work we did on the heat pump unit.

It took about 1 hour for technician to assess the heat pump unit in the suite. It was concluded that unit was out of gas, and since it is illegal to put on gas in heat pumps when they are in condos' suites, we needed to take the unit out and bring it to the shop to test where the leak is coming from in order to be able to put on gas.

Technician took one hour to refill the heat pump unit. And once, it was full, our technician started to do a pressure test on it for two hours to find out where the leak is. After finding the leak, we had to do another test called negative test which takes about 30 minutes. In addition to that, it took another 1 hour to recharge the heat pump unit with R410 refrigerant gas - 21 ounces in total.

And, it will take about 1 hour to reinstall the unit again in your suite.

Repairing heat pumps involves a lot of labor and in your case, it took our technician more than 6.5 hours to diagnose and repair the unit. In order to find out why unit was failing we needed to bring the unit to the shop for testing."

Any feedback is appreciated.
5 replies
Deal Addict
Dec 19, 2009
4847 posts
2773 upvotes
kbwhere wrote: It took about 1 hour for technician to assess the heat pump unit in the suite. It was concluded that unit was out of gas, and since it is illegal to put on gas in heat pumps when they are in condos' suites, we needed to take the unit out and bring it to the shop to test where the leak is coming from in order to be able to put on gas.
It's illegal to refill a unit without fixing the leak.

I would have charged $845 + tax.
Deal Fanatic
User avatar
Oct 19, 2008
7206 posts
2812 upvotes
GTA
I would have charged an even $900 + tax....kids would have eaten hamburger helper that night.
Deal Addict
Oct 19, 2020
1048 posts
667 upvotes
GTA
pootza wrote: It's illegal to refill a unit without fixing the leak.

I would have charged $845 + tax.
Illegal to put refrigerant in, in condo's suites is different from illegal to refill without fixing the leak.
Wonder if that claim was just an excuse to generate more labor hours removing the unit instead of fixing it on site.
(granted, it may not have been accessible for leak repair)

Regardless, leak repairs are not cheap!
Hvac advice warning - inaccurate information on forum, vested interests in selling builder's equipment. Selling dealer-only brands without being authorized is a red flag. Report to CRA if offered no tax cash-deal. If it's 2 good to b tru, it is.
Deal Addict
Jan 15, 2010
1489 posts
1814 upvotes
Toronto
$90 an hour is a pretty standard hourly rate. Whether they spent 6.5 hours or not who knows, but the rate is fair.
Member
Sep 28, 2009
336 posts
202 upvotes
kbwhere wrote: So the heat pump in my condo unit (GTA and ~2 years old building) stops working recently and a technician came into the unit, did some initial testing, and determined that he had to take the unit out to do further testing. A day later, the technician calls back saying there is a leak and the cost is going to be $780 + tax bill (which later reduced to $740 + tax after some negotiations)

I don't have much experience with HVAC repair costs and wondering if someone in the forum can comment on if the repair steps and charge make sense?

Reply from the HVAC company ($90 per hr. and $100 for recharge the refrigerant)

"As you requested, here is the breakdown of the work we did on the heat pump unit.

It took about 1 hour for technician to assess the heat pump unit in the suite. It was concluded that unit was out of gas, and since it is illegal to put on gas in heat pumps when they are in condos' suites, we needed to take the unit out and bring it to the shop to test where the leak is coming from in order to be able to put on gas.

Technician took one hour to refill the heat pump unit. And once, it was full, our technician started to do a pressure test on it for two hours to find out where the leak is. After finding the leak, we had to do another test called negative test which takes about 30 minutes. In addition to that, it took another 1 hour to recharge the heat pump unit with R410 refrigerant gas - 21 ounces in total.

And, it will take about 1 hour to reinstall the unit again in your suite.

Repairing heat pumps involves a lot of labor and in your case, it took our technician more than 6.5 hours to diagnose and repair the unit. In order to find out why unit was failing we needed to bring the unit to the shop for testing."

Any feedback is appreciated.

Did you end up fixing it? Just curious, what building are you in? Mine in the Bond Condo recently went down as well. Omega heat pump.

What HVAC company did you use?

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