This is the reason why I'm avoiding all the appliances with extra gadgets on top of its intended usage.. It just seems like to increase the possibility for it to break down easier/faster and yes, avoid Samsung/LG (almost everyone I spoke to were telling us to avoid it like plague, you will bound to have issues <5 yrs)
COSTCO 90 day Appliance return policy BEWARE!
- Last Updated:
- Mar 26th, 2018 8:13 am
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- SCORE-31
- wartune123
- Deal Addict
- Nov 18, 2015
- 1236 posts
- 1688 upvotes
- Waterloo, ON
- bobcat99
- Deal Guru
- Jul 20, 2006
- 12734 posts
- 6255 upvotes
Costco should use some of the $1.2 million in the pharmaceutical kickbacks they received to compensate for OP's fridge. (Since they didn't have to pay any of it back, other than the $40000 fine the directors had to pay)
- LoANeal
- Deal Addict
- Feb 19, 2017
- 3259 posts
- 3285 upvotes
Tech fridges are neat but you get what you pay for. Have to admit didn't know Costco had a 90 day warranty, that's freaking amazing for appliances. Will for sure buy there next.
RFD is love. RFD is life. I wish I had an RFDer for a wife.
- izzyboots
- Banned
- Mar 8, 2018
- 144 posts
- 91 upvotes
Agreed. I bought my fridge from Home Depot, and was told to thoroughly inspect the fridge upon delivery. If it was unsatisfactory, I could deny delivery. But if I accepted delivery, that was it. There was no going back for cosmetic issues and any other issue would go through the manufacturer. The fact that Costco gives you 90 days to take it back for any reason at all is exceptional, you won't find that anywhere else.
- Ottomaddox
- Deal Fanatic
- Oct 22, 2007
- 9280 posts
- 3006 upvotes
- London
Doesn't Costco warranty major appliances for 2 years under their Concierge Services thing?
- stovetop
- Deal Addict
- Dec 3, 2006
- 4593 posts
- 19412 upvotes
- Vancouver, BC
AFAIK, as soon as the OP took the cash offer from Costco that basically washes their hands of the issue. They delivered, you accepted. End of story. You have 19 thumbs down votes. You know why?
You mention that "The fridge was delivered and was not inspected by delivery driver." It's not their job to inspect it, it's YOUR job.
If there's more wrong with it then you can go through manufacturer or whatever other warranty you have.
OP, you only have yourself to blame for taking the cash deal.
When Sears delivered my couch, they scratched up my stairwell ceiling walls in my townhouse. I asked the delivery guys for compensation and they asked how much I wanted. I said $30 and they gave me $30 cash. End of story. If for whatever reason I develop a leak in the pipes in that area, I'm not gonna blame them that they damaged the pipe when they scratched the wall.
You mention that "The fridge was delivered and was not inspected by delivery driver." It's not their job to inspect it, it's YOUR job.
If there's more wrong with it then you can go through manufacturer or whatever other warranty you have.
OP, you only have yourself to blame for taking the cash deal.
When Sears delivered my couch, they scratched up my stairwell ceiling walls in my townhouse. I asked the delivery guys for compensation and they asked how much I wanted. I said $30 and they gave me $30 cash. End of story. If for whatever reason I develop a leak in the pipes in that area, I'm not gonna blame them that they damaged the pipe when they scratched the wall.
- Redsanta
- Deal Fanatic
- Dec 16, 2015
- 5405 posts
- 5751 upvotes
- Distance: 50 Metres
To where?roblombardi wrote: ↑OP, I was born with a scar on my forehead... and my mom questioned the hospital, but in the end she took me home.
Now I'm having internal issues... she should have returned me
To the moon
- izzyboots
- Banned
- Mar 8, 2018
- 144 posts
- 91 upvotes
Yes, it's getting repaired under warranty.Ottomaddox wrote: ↑ Doesn't Costco warranty major appliances for 2 years under their Concierge Services thing?
The OP doesn't want it repaired, he wants to return it. He's after 90 days though, so as per their policy.. too late!
- Raggie
- Deal Fanatic
- Jul 29, 2005
- 9295 posts
- 3156 upvotes
- Mississauga
I just don't understand how the OP didn't notice all those visual problems within 90 days? Maybe he damaged the fridge himself?
My food blog - Reggie The Food Critic.
- roblombardi
- Deal Fanatic
- Jun 1, 2006
- 7971 posts
- 9092 upvotes
- Toronto
- ES_Revenge
- Deal Expert
- Mar 23, 2004
- 35606 posts
- 18998 upvotes
Hahahaha I was gonna say something similar but definitely did not have a funny way of saying it like that
I think the problems here started before the dent, it started when OP decided to buy Samsung. I'm surprised Samsung even sent anyone out...instead of just telling you they'd send someone and then pretending to not know who you are when you call them back when they never came
- flyingnurse
- Deal Addict
- Feb 23, 2015
- 2218 posts
- 1282 upvotes
- Brampton, ON
Not sure why the hate on Samsung. Our appliances are going strong 7 years now.
- Exp315
- Deal Addict
- Jul 3, 2017
- 3859 posts
- 2814 upvotes
The Samsung service tech came out when we called. He told us that the electronics were working fine, but the condenser and the pump were both shot and the refrigerant all leaked out. Then he handed us a bill and told us it wasn't covered under warranty on our 2-year old fridge. We paid to have the pump replaced and the poorly-designed compact condenser replaced with a standard non-Samsung model.ES_Revenge wrote: ↑ I think the problems here started before the dent, it started when OP decided to buy Samsung. I'm surprised Samsung even sent anyone out...instead of just telling you they'd send someone and then pretending to not know who you are when you call them back when they never came
What was that someone was asking about why people are down on Samsung fridges?
- izzyboots
- Banned
- Mar 8, 2018
- 144 posts
- 91 upvotes
- ALLCAPS
- Deal Addict
- Jan 3, 2014
- 3252 posts
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- Vancouver(ish)
It's a fair assumption considering the device is apparently just over 90 days old, so unless it was bought used it likely has a warranty that would cover the panel issue.
I agree completely. However, it's just as it's possible he's not paying out of pocket because it's a warranty issue and since OP made no reference to paying it himself, I think it's safe to assume that's not the case.It's possible he's out of pocket if the tech determines the issue was from delivery.
Never said or alluded to anything of the sort. The warranty reference in my earlier posts was to the other issues OP had described.Also what retailer is going to send you directly to warranty for dents on delivery?
Perhaps you should follow your own advice.Stop making stuff up and pissing on OP.
In the post I'm quoting here, all you've done is misrepresent my comments and quoted them completely out of context.
Proud RFD member since January 31, 2007. Feel free to add 3,034 to my post count.
- Ottomaddox
- Deal Fanatic
- Oct 22, 2007
- 9280 posts
- 3006 upvotes
- London
That's not what they said.
I'm not trying to return a 10 year old TV, and I'm not even trying to return the fridge, I just want a new door.
- Engi-Nir
- Deal Addict
- Nov 27, 2007
- 3678 posts
- 820 upvotes
Cool story bro
- Guest929389348
- Deal Addict
- Dec 16, 2017
- 2542 posts
- 1049 upvotes
- CND Brain & Hear…
Honestly 1 thing about appliance is that you never ever trust Samsung!!!! They don't recall lots of faulty model and it's like a nightmare dealing with them.
But anyway, according to what we could hear from you, I don't believe that technician provided you the right information.
But anyway, according to what we could hear from you, I don't believe that technician provided you the right information.
Give me a J. I'm a maniac and an African expert.
- Pochacco
- Deal Guru
- Sep 19, 2006
- 11664 posts
- 6564 upvotes
- Toronto
Op, how much of a discount or compensation that Costco gave u? Must have been a considerable one for you to keep the fridge with dent? 50% off?
Sharing is Caring - Without people sharing info, these forums would not exist and no one would benefit from it. Don't be selfish.
They really need to show who downvotes so we can find out the mofus is
They really need to show who downvotes so we can find out the mofus is
- Holystone
- Deal Addict
- Oct 24, 2016
- 1525 posts
- 1657 upvotes
- ON
OP’s headline doesn’t make any sense. OP is asking us to beware of Costco ‘s 90 day appliance return policy. In this case Costco refused to accept a return once 90 days were up. So they are following their return policy. What is wrong with that and what should we beware of?
Had Costco forced OP to accept a dented appliance (even at a discounted price), yeah then OP could have a case. OP chose to accept the dented piece of his own free will because he felt the discount being offered by Costco compensated for the dent. There was a deficiency for which Costco was responsible for and OP accepted a compensation for that deficiency of his own will. After accepting the compensation from Costco, how does Costco still remain responsible for that deficiency?
Had Costco forced OP to accept a dented appliance (even at a discounted price), yeah then OP could have a case. OP chose to accept the dented piece of his own free will because he felt the discount being offered by Costco compensated for the dent. There was a deficiency for which Costco was responsible for and OP accepted a compensation for that deficiency of his own will. After accepting the compensation from Costco, how does Costco still remain responsible for that deficiency?
”If you buy things you don’t need, soon you will have to sell things you need.”
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