Shopping Discussion

COSTCO 90 day Appliance return policy BEWARE!

  • Last Updated:
  • Mar 26th, 2018 8:13 am
Deal Expert
Mar 23, 2004
27371 posts
7681 upvotes
Exp315 wrote: Don't worry about the door. If it's a Samsung fridge you'll soon have more to worry about.
Hahahaha I was gonna say something similar but definitely did not have a funny way of saying it like that :)

I think the problems here started before the dent, it started when OP decided to buy Samsung. I'm surprised Samsung even sent anyone out...instead of just telling you they'd send someone and then pretending to not know who you are when you call them back when they never came :lol:
Deal Addict
Feb 23, 2015
1973 posts
730 upvotes
Brampton, ON
Not sure why the hate on Samsung. Our appliances are going strong 7 years now.
Deal Addict
Jul 3, 2017
3860 posts
2779 upvotes
ES_Revenge wrote: I think the problems here started before the dent, it started when OP decided to buy Samsung. I'm surprised Samsung even sent anyone out...instead of just telling you they'd send someone and then pretending to not know who you are when you call them back when they never came :lol:
The Samsung service tech came out when we called. He told us that the electronics were working fine, but the condenser and the pump were both shot and the refrigerant all leaked out. Then he handed us a bill and told us it wasn't covered under warranty on our 2-year old fridge. We paid to have the pump replaced and the poorly-designed compact condenser replaced with a standard non-Samsung model.

What was that someone was asking about why people are down on Samsung fridges?
Banned
Mar 8, 2018
144 posts
90 upvotes
Exp315 wrote:

What was that someone was asking about why people are down on Samsung fridges?
All these fridges littered with electronics these days are nothing but a headache. Doesn't matter the brand.. All a fridge needs to do is keep your food fresh. No need for all the fancy crap.
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User avatar
Jan 3, 2014
2729 posts
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Vancouver(ish)
chreds wrote: OP didn't say the panel was concerned under warranty.
It's a fair assumption considering the device is apparently just over 90 days old, so unless it was bought used it likely has a warranty that would cover the panel issue.
It's possible he's out of pocket if the tech determines the issue was from delivery.
I agree completely. However, it's just as it's possible he's not paying out of pocket because it's a warranty issue and since OP made no reference to paying it himself, I think it's safe to assume that's not the case.
Also what retailer is going to send you directly to warranty for dents on delivery?
Never said or alluded to anything of the sort. The warranty reference in my earlier posts was to the other issues OP had described.
Stop making stuff up and pissing on OP.
Perhaps you should follow your own advice.

In the post I'm quoting here, all you've done is misrepresent my comments and quoted them completely out of context.
Proud RFD member since January 31, 2007. Feel free to add 3,034 to my post count.
Deal Fanatic
User avatar
Oct 22, 2007
9005 posts
2547 upvotes
London
izzyboots wrote: Yes, it's getting repaired under warranty.
The OP doesn't want it repaired, he wants to return it. He's after 90 days though, so as per their policy.. too late!
That's not what they said.
I'm not trying to return a 10 year old TV, and I'm not even trying to return the fridge, I just want a new door.
Deal Addict
Dec 16, 2017
2541 posts
1036 upvotes
CND Brain & Hear…
Honestly 1 thing about appliance is that you never ever trust Samsung!!!! They don't recall lots of faulty model and it's like a nightmare dealing with them.

But anyway, according to what we could hear from you, I don't believe that technician provided you the right information.
Give me a J. I'm a maniac and an African expert.
Deal Fanatic
User avatar
Sep 19, 2006
9058 posts
3877 upvotes
Toronto
Op, how much of a discount or compensation that Costco gave u? Must have been a considerable one for you to keep the fridge with dent? 50% off?
Sharing is Caring - Without people sharing info, these forums would not exist and no one would benefit from it. Don't be selfish.

They really need to show who downvotes so we can find out the mofus is
Sr. Member
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Oct 24, 2016
847 posts
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ON
OP’s headline doesn’t make any sense. OP is asking us to beware of Costco ‘s 90 day appliance return policy. In this case Costco refused to accept a return once 90 days were up. So they are following their return policy. What is wrong with that and what should we beware of?

Had Costco forced OP to accept a dented appliance (even at a discounted price), yeah then OP could have a case. OP chose to accept the dented piece of his own free will because he felt the discount being offered by Costco compensated for the dent. There was a deficiency for which Costco was responsible for and OP accepted a compensation for that deficiency of his own will. After accepting the compensation from Costco, how does Costco still remain responsible for that deficiency?
Isn't it great to live in the 21st century where deleting history has become more important than making it.
Deal Expert
Mar 23, 2004
27371 posts
7681 upvotes
Holystone wrote: OP’s headline doesn’t make any sense. OP is asking us to beware of Costco ‘s 90 day appliance return policy. In this case Costco refused to accept a return once 90 days were up. So they are following their return policy. What is wrong with that and what should we beware of?
We should beware of click-bait-ey threads by OP I guess.

And Samsung. Always beware of Samsung!
Banned
User avatar
May 12, 2004
9759 posts
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Ottawa
ES_Revenge wrote: And Samsung. Always beware of Samsung!
Quoted for truth.
Censorship is telling a man he can't have a steak just because a baby can't chew it.
- Mark Twain
Deal Addict
Nov 15, 2005
1180 posts
180 upvotes
Medicine Hat and SW …
Raggie wrote: I just don't understand how the OP didn't notice all those visual problems within 90 days? Maybe he damaged the fridge himself?
It's happened to me more than once where I had no reason to expect a big purchase would be damaged upon delivery and didn't adequately inspect it. I vividly remember getting a Young Chang piano delivered and it wasn't until several months later when we pulled it away from a wall to paint that we discovered a large hole punched through the back. It was the perfect size and shape of a forklift fork. The store we bought it from insisted we had to have done that damage ourselves, no way possible they or the shipping company or the delivery people wouldn't have noticed they said. But they eventually had to admit we wouldn't likely have been moving it with a forklift in our living room and they replaced it.
"The world has moved on."
Roland the Gunslinger
Deal Guru
Aug 14, 2007
10605 posts
1803 upvotes
Toronto
izzyboots wrote: Happy to see that Costco is getting more strict with their return policies. At the end of the day, we all pay for those who abuse it(not saying that you are trying to).

You were outside their 90 day policy, plain and simple. For all they know you could've dropped the fridge down a flight of stairs and did the damage yourself. YOU'RE PAST 90 days! Anybody can make up any story to try to bypass that policy, not happening anymore. That saves us all money in the long run.
He probably could have returned it but took a discount, which in all fairness is fine. Had he not taken that past 90 days I’d bet $100 that Costco would have either refunded or exchanged.

My Costco card just expired and I won’t be renewing for the simple fact I moved and don’t live near one now... at least I don’t think I do but I’ll look into it, but either I was never paying attention at the one I did go to or I never saw people making insane returns, I always hear the stories on here.
Deal Addict
Feb 19, 2017
2020 posts
1418 upvotes
Man OP really has fled this thread. Where once he thought he would find sympathy he found naught but scorn.

Gotta love RFD for pointing out bonehead moves xD It is not the place to go to get false sympathy, RFD gives you the real deal. Maybe OP shoulda tried facebook for false sympathy
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