Locked: Costco adding comments to my account!

SuperDishMan wrote: ↑ I went to return some items last week at a local Costco and all 14 items were purchased less than one year

SuperDishMan wrote: ↑ I went to return some items last week at a local Costco and all 14 items were purchased less than one year and in new condition and all were still on sale at Costco except for two discontinued ones.

Costco refused to return two of them and told me that my account already has comments that I return items after a long time of purchase and that they will add another comment.

I told rep that it is not more than once a year where I return items that were purchased a while ago and it is always less than a year and in unused condition. I was told that the frequency does not matter and that less than one year is not good even if items are new!?

I never had issue like this at Costco, been a member since 1998 and I buy A LOT of stuff from them every year and I do not abuse their return system and I am always a very respectful and well mannered customer.

I asked head office about this and they said that a manager from that store would call me back and no one did

Anyone else had similar experience with comments added to their account?

I have seen very annoying and disrespectful members at return counter and wonder what happens to them if I get comments to my account?

alexrok wrote: ↑ May be time to go to a different Costco.

shikotee wrote: ↑ My only issue with this is a lack of transparency.
If someone is issuing a black mark on me, I should have the right to know.
It is not impossible that an employee could make a mistake.

Kiraly wrote: ↑ What lack of transparency? He was told outright that he has a mark in his record. What more did you want Costco to do? Phone him at home to let him know?

shikotee wrote: ↑ He was just told about previous comments.
If the comment is meant to be a warning, it should be issued to member when entered, and not behind the back.

shikotee wrote: ↑ My only issue with this is a lack of transparency.
If someone is issuing a black mark on me, I should have the right to know.
It is not impossible that an employee could make a mistake.

StatsGuy wrote: ↑ Where is this entitlement coming from? Why should you get to know? Transparency? For whom and why?

Private business, can tell anyone they don't like to scram as long as not against the protection granted by law/charter

Seriously, why would you be entitled to database of a private company? Even if it is about you, it's not your data and you have no right whatsoever to it

shikotee wrote: ↑ This thread is near certainly going to be a magnet for the RFD army of Costco moralists who perpetually fear that Costco will punish them for the actions of impure Costco members. Brace for the thumbs.

14 is not some massively insane amount. It really depends on relativity - how much $$ is a member spending in total?

The biggest thing working against you is returning everything at once. With this said, I can't blame you for doing it in one shot - returning something at Costco during the Covid era is super annoying. I've had to do it twice (both times, defective items), and hated it (long lines of chaos).

shikotee wrote: ↑ Very easy answer - it stems from Costco's Code of Ethics, as cited on their website.