Costco adding comments to my account!
I went to return some items last week at a local Costco and all 14 items were purchased less than one year and in new condition and all were still on sale at Costco except for two discontinued ones.
Costco refused to return two of them and told me that my account already has comments that I return items after a long time of purchase and that they will add another comment.
I told rep that it is not more than once a year where I return items that were purchased a while ago and it is always less than a year and in unused condition. I was told that the frequency does not matter and that less than one year is not good even if items are new!?
I never had issue like this at Costco, been a member since 1998 and I buy A LOT of stuff from them every year and I do not abuse their return system and I am always a very respectful and well mannered customer.
I asked head office about this and they said that a manager from that store would call me back and no one did
Anyone else had similar experience with comments added to their account?
I have seen very annoying and disrespectful members at return counter and wonder what happens to them if I get comments to my account?
Costco refused to return two of them and told me that my account already has comments that I return items after a long time of purchase and that they will add another comment.
I told rep that it is not more than once a year where I return items that were purchased a while ago and it is always less than a year and in unused condition. I was told that the frequency does not matter and that less than one year is not good even if items are new!?
I never had issue like this at Costco, been a member since 1998 and I buy A LOT of stuff from them every year and I do not abuse their return system and I am always a very respectful and well mannered customer.
I asked head office about this and they said that a manager from that store would call me back and no one did

Anyone else had similar experience with comments added to their account?
I have seen very annoying and disrespectful members at return counter and wonder what happens to them if I get comments to my account?