They are using the manufactured date as date of eligibility. They either didn't look at your proof of purchase, or you didn't supply one.R8247 wrote: ↑ Any one know is costco.ca is a authorized Asus dealer ?
My phone is having issues and when I submitted online for warrenty / RMA this is the message I got:
"You are receiving this email to hereby acknowledge receipt of your online RMA request. This is also a confirmation that based on your date of purchase (if provided) and/or serial number your ASUS product is no longer within the standard ASUS manufacture warranty period. Please be advised that warranty terms vary depending on what type of ASUS product you have. Warranty applies only to products that are purchased new on the date of purchase from an authorized ASUS product reseller (we do not accept peer-to-peer sale invoices, such as, eBay, Amazon Market Place, etc.)."
This just seems very odd to me. The phone was purchased 4 months ago.
Any advice ? What do I do ? Take it back to Costco ?
Costco
ASUS Zenfone 3 Zoom - Dual SIM, 5000 mAh, 3.5mm jack $280 ($260 w/ Masterpass)
- SCORE
- Reason
Score breakdown ×
- Upvote
-
0%
- Not a good price
-
0%
- Bad product/service
-
0%
- Poor merchant reputation
-
0%
- Unable to get the deal
-
0%
- Other (downvote)
-
0%
- repatch
- Deal Guru
- Mar 5, 2007
- 10208 posts
- 11270 upvotes
- rendered22
- Member
- Jan 13, 2017
- 477 posts
- 314 upvotes
- Toronto
Anyone know how warranty works with these unlocked phones from Costco? Is it 2 year bring back to the store? Or can I buy asurion extended warranty?
- sillycat
- Sr. Member
- Apr 23, 2008
- 675 posts
- 99 upvotes
- Toronto
Check the reviews of this phone on costco.ca. I got the black screen as other users experienced. I had to return the phone to the store (with some difficulty) as it was a little over 90 days.rendered22 wrote: ↑ Anyone know how warranty works with these unlocked phones from Costco? Is it 2 year bring back to the store? Or can I buy asurion extended warranty?
Thread Information
There is currently 1 user viewing this thread. (0 members and 1 guest)