So it wasn't a fluke...see below from CE Smart Home Support who replied to my email just this morning.yydd4567 wrote: ↑Apr 1st, 2019 9:26 amI always run two different bands (2.4 and 5Ghz.) I've never had good experience with auto detect as I run a myriad of devices (old and new.)
Anyways, my main issue was getting the dimmer switches in pairing mode. The situation was that the green light was solid. This indicates the switch can't connect to the network. The factory reset process is very finicky. Each time I followed the process, where I pressed the paddle 5 times and held it on the 6th time, and then release after 5-8 seconds, was not working.
However, for some odd reason, on my like 40th time trying, I watched carefully when holding the paddle, the color of the light changed to aqua blue (turquoise) and while I was holding it I saw a quick green color flash...so instead of waiting 5-8 seconds, as soon as I saw that color change, I released and voila...it went into pairing mode...
do not ask me why that worked...it actually makes no sense...because when I followed their aforementioned instructions, I would release the paddle after 5 seconds ( I also tried 6, 7, 8)...nothing would happen....anyways...perhaps the above was just a fluke and I got lucky or maybe I was just doing it wrong.....I dunno....very frustrating. I've installed other switches and plugs from Wemo, TP-lInk, and never had an issue like this. I guess you get what you pay for...............
This is exactly what I did to get it to work:
-Ensure the Air-Gap Switch on the bottom of the dimmer is ON
-Press the top paddle button quickly 5 times in a row. On the sixth press and hold for about 6-8 seconds and release once you see the LED light quickly flicker/flash (this is very subtle). Once released, wait a few seconds, and the LED should begin quickly flashing.
If this does not work, please try above steps again until the LED begins quickly flashing (a few seconds after releasing the paddle) signaling the switch is ready for connection. The flicker you are looking for (which signals you to release your hold) is very subtle; do not hold the paddle down longer than 10 seconds. Most of the time the flicker will occur within counting 1 1000, 2 1000, 3 1000, 4 1000, 5 1000, 6 1000. If attempting the process more than once, keep the air-gap switch on in between attempts. It is very important that once you release your 6th press, you do not press anything else and wait a few seconds while watching for the LED to begin flashing.
Once the LED on the switch is flashing, within the CE Smart app, click add device and complete the steps to connect your switch."