Cheap Cat wrote: ↑Yes, the OP should call corporate because they should not have received their money back.
Agreed, the manager should never have given in to them.
Costco began providing warranty service because they sold a lot of grey market products (electronics) that would not otherwise have warranty coverage. I did not join Costco for warranty coverage, I joined to buy items at wholesale prices. It wasn't even until I joined RFD and started hearing of people bragging about abusing Costco's return policies that I even realized this was possible because it would never have dawned on me to return something that broke after a month of use, let alone 18 months. In 20 years as a Costco member, I have never returned a defective product nor have I needed to. Unless it comes out of the box broken, you should be dealing with the manufacturer not the retailer.
I have an 8 year cordless phone set that I bought at Sams Club in the US, that will no longer charge despite changing the batteries. Based on your logic, should I be able to return it? I guess I should have bought it at Costco but it wasn't available in Canada when I purchased it.
So true. I was with Costco for years before I realized that they had this fabulous return policy. My husband's cousin had purchased a rather expensive outdoor patio set. After a few years of use, and leaving it outside, the glass cracked. Cousin went in to find out the information on the manufacturer so that he could get it repaired, or get new glass, and the CSR said "just bring it back". Cousin said, well, I used the thing for years, we don't even have the receipt anymore. I just want the name of the manufacturer". The CSR said "just bring it back". Cousin said "are you serious?" CSR said "yes, just bring it back|. Cousin went home, loaded the whole set in his truck and returned it for a full refund. He was really taken aback and didn't even feel all that good about it but the CSR was very clear that he should bring it back. He took the money and later purchased another set for a cheaper price. Similar thing happened with a friend of mine. She had a pair of sunglasses from Costco. She accidentally put some sort of mark on the lens. Her fault. She went in to see if there was any sort of "fix" to correct the problem. The person behind the counter said "bring it back". Same scenario about "bring it back". Friend brought it back but also felt a bit odd about doing so. These things happened a few years ago.