Shopping Discussion

Costco lost my prescription

  • Last Updated:
  • Feb 22nd, 2019 5:26 am
[OP]
Member
Feb 13, 2008
418 posts
140 upvotes
Edmonton, AB

Costco lost my prescription

On December 15th, 2018, I dropped off my prescription around 10:30 am at Costco pharmacy. There were two staff members working at the drop off counter. I told them I will return in a few days to pick up my medication. When I returned on December 21st to pick up my medications I was told there was no record of my prescription. A search was conducted for my prescription but it was not found. This is not good. This is the first time I have experienced this. I recently switched to Costco pharmacy from Shoppers Drug Mart because of lower dispensing fees. I am not happy about this. I spoke to other Costco shoppers and they also had their prescription lost at Costco pharmacies in the past. I sent an email to Costco management asking them to investigate. Costco emailed me back promising a manager will call me. As of this posting no one from Costco contacted me.

I switched back to Shoppers Drug Mart pharmacy and one of my prescription was rejected by Blue Cross. The shoppers pharmacist informed me my medication was just refilled. I contacted Blue Cross and they told me Costco billed them for three medications on January 25, 2019. This is just ridiculous. I contacted Costco again by email and ask them to investigate. They replied saying a supervisor will contact me. I will wait and see. This is causing me stress.
38 replies
Deal Addict
Nov 20, 2011
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cocotheparrot wrote:
Feb 16th, 2019 8:43 pm
On December 15th, 2018, I dropped off my prescription around 10:30 am at Costco pharmacy. There were two staff members working at the drop off counter. I told them I will return in a few days to pick up my medication. When I returned on December 21st to pick up my medications I was told there was no record of my prescription. A search was conducted for my prescription but it was not found. This is not good. This is the first time I have experienced this. I recently switched to Costco pharmacy from Shoppers Drug Mart because of lower dispensing fees. I am not happy about this. I spoke to other Costco shoppers and they also had their prescription lost at Costco pharmacies in the past. I sent an email to Costco management asking them to investigate. Costco emailed me back promising a manager will call me. As of this posting no one from Costco contacted me.

I switched back to Shoppers Drug Mart pharmacy and one of my prescription was rejected by Blue Cross. The shoppers pharmacist informed me my medication was just refilled. I contacted Blue Cross and they told me Costco billed them for three medications on January 25, 2019. This is just ridiculous. I contacted Costco again by email and ask them to investigate. They replied saying a supervisor will contact me. I will wait and see. This is causing me stress.
why return a few days later? they probably thought that you weren't coming back and disposed it.
because ur mom said so
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Aug 29, 2006
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Unfortunately I had lot of experience of missing prescriptions at pharmacy too and now I stand there to wait for them to input in and make sure they have the correct name before I leave even when I’m just asking them to put on file.

Family used to works in a few low fee pharmacies too and if you think the missing prescription is bad, wait until you hear how many times the mis-dispensed... giving out the wrong meds or dosage to the wrong person. Reason I don’t go to a low fee dispensary anymore since they are usually understaffed and over busy.
The Devil made me buy it - RFD. :twisted:
Deal Addict
Apr 23, 2005
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So, while they are working with other customers you slap a piece of paper on the table and leave. Great idea, lol. Your carelessness did this.
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Sep 27, 2003
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Newmarket
broc wrote:
Feb 17th, 2019 9:06 am
So, while they are working with other customers you slap a piece of paper on the table and leave. Great idea, lol. Your carelessness did this.
What makes you believe this is what transpired?
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Jul 29, 2005
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Can you not ask them to refill it? You have your blue Cross evidence and a copy of the prescription . Why wait for a supervisor to call? Why not go into the pharmacy and get it resolved immediately?
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Jan 16, 2011
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hdom wrote:
Feb 17th, 2019 12:13 am
Unfortunately I had lot of experience of missing prescriptions at pharmacy too and now I stand there to wait for them to input in and make sure they have the correct name before I leave even when I’m just asking them to put on file.

Family used to works in a few low fee pharmacies too and if you think the missing prescription is bad, wait until you hear how many times the mis-dispensed... giving out the wrong meds or dosage to the wrong person. Reason I don’t go to a low fee dispensary anymore since they are usually understaffed and over busy.
Quite the broad brush you are swinging there...
Member
Dec 6, 2010
220 posts
110 upvotes
Toronto
people need to start taking blame for their own actions... Do you still have the yellow receipt slip that they gave you when u dropped off the prescription? And are you sure u went back on 21 and not on 22? Costco only holds onto the meds for a week. Mistakes can happen anywhere so enjoy higher prices elsewhere.
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Nov 14, 2001
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Not sure how this can happen as they scan the prescription into the system before you leave the window and give you the yellow slip.
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Nov 22, 2015
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hdom wrote:
Feb 17th, 2019 12:13 am
Unfortunately I had lot of experience of missing prescriptions at pharmacy too and now I stand there to wait for them to input in and make sure they have the correct name before I leave even when I’m just asking them to put on file.

Family used to works in a few low fee pharmacies too and if you think the missing prescription is bad, wait until you hear how many times the mis-dispensed... giving out the wrong meds or dosage to the wrong person. Reason I don’t go to a low fee dispensary anymore since they are usually understaffed and over busy.
High fee pharmacies are just as bad or even worse. I would know.
[OP]
Member
Feb 13, 2008
418 posts
140 upvotes
Edmonton, AB
I always refill at least two weeks before my meds run out.
I am assuming Costco finally found my prescription and refilled it on January 25, 2019. That's more than a month after they told me they did not have it.
This was only the third time I had my prescription filled at Costco and they always tell me to return in a few days.

Thanks for your feedback.
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Dec 19, 2009
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Shoppers Drug Mart shill?
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Why are some people so incapable?
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Dec 15, 2013
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North of Toronto
cocotheparrot wrote:
Feb 18th, 2019 3:02 am
I always refill at least two weeks before my meds run out.
I am assuming Costco finally found my prescription and refilled it on January 25, 2019. That's more than a month after they told me they did not have it.
This was only the third time I had my prescription filled at Costco and they always tell me to return in a few days.

Thanks for your feedback.
A few days? Not sure how things are run in Alberta but in Ontario I think I once waited an hour on a busy Saturday. Most of the time its much less because I usually go right when they open to avoid any lines.
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Feb 8, 2014
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GhostBusters wrote:
Feb 18th, 2019 9:00 am
A few days? Not sure how things are run in Alberta but in Ontario I think I once waited an hour on a busy Saturday. Most of the time its much less because I usually go right when they open to avoid any lines.
In our local Costco the wait is at least 6 hours. We now fax our prescription in, and go in the next day. You provide the original prescription when you go in to pick up. Works like a charm.

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