Costco price adjustment without receipt?

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Feb 15th, 2017 11:27 pm

ba35sta [OP]: Newbie; Jun 1, 2016; 62 posts; 10 upvotes

Feb 15th, 2017 11:27 pm

Costco price adjustment without receipt?

I was wondering if anyone has tried to price adjust a Costco product without their receipt? I bought a comforter set on Saturday and it looks like the set is now on sale for $30 less. Unfortunately somewhere in the Costco hustle I may have thrown out the receipt. I believe that price adjustment policy is 2 weeks with receipt, but I know that they keep a record of your purchases in their system. Do you think it would be possible to price match based on purchase history? I can possibly dig around in my trash for the receipt but I would rather not...Another option would be to return and rebuy, but it seems a bit wasteful as I believe they just return the item to the supplier instead of restocking. Thanks!

17 replies

Feb 15th, 2017 11:36 pm

inferno_gn: Deal Guru; Apr 23, 2004; 11716 posts; 133539 upvotes; Montreal

Feb 15th, 2017 11:36 pm

Hi there,

They need the receipt... Last time I forgot the receipt at home, so I ask, but they say I need the receipt for any price adjustments...

Ju Leon...

+2

Feb 16th, 2017 12:14 am

Ottomaddox: Deal Fanatic; Oct 22, 2007; 9016 posts; 2557 upvotes; London

Feb 16th, 2017 12:14 am

ba35sta wrote: ↑ .Another option would be to return and rebuy, but it seems a bit wasteful as I believe they just return the item to the supplier instead of restocking. Thanks!

It may be wasteful, but it seems like what they want people to do.

Feb 16th, 2017 2:01 am

ALLCAPS: Deal Addict; Jan 3, 2014; 2744 posts; 1943 upvotes; Vancouver(ish)

Feb 16th, 2017 2:01 am

ba35sta wrote: ↑ I was wondering if anyone has tried to price adjust a Costco product without their receipt? I bought a comforter set on Saturday and it looks like the set is now on sale for $30 less. Unfortunately somewhere in the Costco hustle I may have thrown out the receipt. I believe that price adjustment policy is 2 weeks with receipt, but I know that they keep a record of your purchases in their system. Do you think it would be possible to price match based on purchase history? I can possibly dig around in my trash for the receipt but I would rather not...Another option would be to return and rebuy, but it seems a bit wasteful as I believe they just return the item to the supplier instead of restocking. Thanks!

Step 1: Go to the customer service desk and ask for a duplicate receipt.
Step 2: Present that receipt and ask for a price match.

Proud RFD member since January 31, 2007. Feel free to add 3,034 to my post count.

+3

Feb 16th, 2017 2:06 am

death_hawk: Deal Expert; Aug 22, 2006; 27311 posts; 12975 upvotes

Feb 16th, 2017 2:06 am

You need a receipt for a price match.
Also if you don't have a receipt some locations will only give you the lowest selling price for some reason even though they can clearly see your purchase.

ALLCAPS wrote: ↑ Step 1: Go to the customer service desk and ask for a duplicate receipt.
Step 2: Present that receipt and ask for a price match.

Does that actually work?

Feb 16th, 2017 2:56 am

ALLCAPS: Deal Addict; Jan 3, 2014; 2744 posts; 1943 upvotes; Vancouver(ish)

Feb 16th, 2017 2:56 am

death_hawk wrote: ↑
Does that actually work?

I've certainly requested a duplicate receipt for things like warranty registration and the like. Losing your receipt is a good reason to ask for one.

Whether it would work to present it straight away for a price reduction, I don't know...but no harm in trying if you've potentially thrown out the receipt and don't have the motivation to go into the bin to look for it.

Proud RFD member since January 31, 2007. Feel free to add 3,034 to my post count.

+4

Feb 16th, 2017 7:34 am

Swerny: Deal Guru; Oct 5, 2008; 13254 posts; 7376 upvotes; Toronto

Feb 16th, 2017 7:34 am

Go to the customer service counter and ask, they should be able to look up the purchase and I would assume give you a credit rather than deal with your return

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Feb 16th, 2017 9:13 am

jackrabbit000: Deal Fanatic; Dec 28, 2007; 8073 posts; 4462 upvotes; Alberta

Feb 16th, 2017 9:13 am

inferno_gn wrote: ↑ Hi there,

They need the receipt... Last time I forgot the receipt at home, so I ask, but they say I need the receipt for any price adjustments...

Ju Leon...

x2. The last time I was there I noticed that the WD 2TB external HD was $20 cheaper that what I paid 4 days earlier. I asked and they wouldn't price adjust without a receipt. I asked if they would look it up in the computer, they said sorry, but we can only do it with a receipt. Brought in the receipt and they printed the adjusted price on the back of it.

Feb 18th, 2017 3:33 am

4*60: Newbie; Nov 15, 2007; 20 posts; 3 upvotes

Feb 18th, 2017 3:33 am

I have had no problem returning or getting an adjustment without a receipt. I even went in because a tv had been lowered $200 and they claimed the time for price adjustment was up. I said I would then return the tv and they immediately did the adjustment.

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Feb 18th, 2017 8:16 am

theguyz: Deal Addict; Dec 12, 2006; 4335 posts; 554 upvotes; Messed Up Area

Feb 18th, 2017 8:16 am

If no receipt just goto customer service, they will pull up your membership purchases and adjust. Done it numerous times, just takes extra few minutes longer.

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Feb 19th, 2017 8:35 am

KanataKG: Deal Fanatic; Nov 22, 2015; 5681 posts; 5076 upvotes

Feb 19th, 2017 8:35 am

theguyz wrote: ↑ If no receipt just goto customer service, they will pull up your membership purchases and adjust. Done it numerous times, just takes extra few minutes longer.

YMMV. The Costco by my place will absolutely not do a price adjustment without the original receipt. Duplicate is not good enough and no amount of complaining can help. Even the manager recommends refund and rebuy if you have no receipt.

+1

Feb 19th, 2017 9:10 am

ba35sta [OP]: Newbie; Jun 1, 2016; 62 posts; 10 upvotes

Feb 19th, 2017 9:10 am

Unfortunately that ended up my store policy as well- Burlington Costco. I ended up going on Saturday and they told me that even with the duplicate receipt they wouldn't be able to price adjust for me. I would need to return and rebuy for "audit purposes" because I didn't have the original receipt. Thanks for all your help everyone!

Feb 19th, 2017 2:50 pm

TrevorK: Deal Expert; Aug 2, 2001; 16594 posts; 6768 upvotes

Feb 19th, 2017 2:50 pm

Just got back from my local Costco doing a price adjustment and they will not process without the original receipt. Judging by them actually writing a price on the receipt I am guessing they do not update your receipt to show a lower price. Therefore, without the original receipt you could go to another Costco and do the price adjustment again (or return for full price).

They also mentioned there are different policies for price adjustments on items that are "vendor coupon" (so the items that have a original and sale price on the tag) versus in store mark downs (typical .97 stuff). This may explain why some experience the "buy and return" because with a vendor coupon that is the only way for Costco to get the credit.

Feb 20th, 2017 10:55 am

jackrabbit000: Deal Fanatic; Dec 28, 2007; 8073 posts; 4462 upvotes; Alberta

Feb 20th, 2017 10:55 am

TrevorK wrote: ↑ Just got back from my local Costco doing a price adjustment and they will not process without the original receipt. Judging by them actually writing a price on the receipt I am guessing they do not update your receipt to show a lower price. Therefore, without the original receipt you could go to another Costco and do the price adjustment again (or return for full price).

They also mentioned there are different policies for price adjustments on items that are "vendor coupon" (so the items that have a original and sale price on the tag) versus in store mark downs (typical .97 stuff). This may explain why some experience the "buy and return" because with a vendor coupon that is the only way for Costco to get the credit.

On the last 2 price adjustments that I had, they fed my original receipt through the cash register and reprinted the adjusted price on the back of the receipt.

Feb 20th, 2017 2:31 pm

TrevorK: Deal Expert; Aug 2, 2001; 16594 posts; 6768 upvotes

Feb 20th, 2017 2:31 pm

jackrabbit000 wrote: ↑ On the last 2 price adjustments that I had, they fed my original receipt through the cash register and reprinted the adjusted price on the back of the receipt.

Yes - they did that with mine as well to show the credit going back to my credit card. But they still manually corrected the price on the receipt with a pen.

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