Samsung 36" Refrigerator $1999.97 (8900909)

Seoulkid wrote: ↑ For anyone trying to fix their problem on their own.....you should contact Samsung. Especially if this is a ice maker issue. You will (after a bit of hassling and fight back) get free repairs for life!

However you try and fix it and they see any warping in the ice maker it will be deemed out of warranty.

Follow my steps in my previous posts! Get a refund eventually! So worth it!

Hey. I gave them a call on Friday and had the first customer service person transfer me to the "highest department", the customer relations department... They said they can't do anything because I'm not the first owner (I mentioned I just bought the home a month ago, maybe that was a mistake....)

It sounds like they were willing to give an exception but becayre I'm not the first owner, they said they literally can't do anything because I'm not the first owner.

I'm calling BS. Should I call back and try again? I have the piece, I wonder if I should just repair it myself at this point.

I've been using samsung phones since I was 16 years old... This puts a sour taste in my mouth and I don't feel like purchasing anything Samsung.

Thanks for the help.

You probably want to clean the coils and dripping tubes in the back as well. My dripping tubes were clogged. After cleaning and clip fix, water pooling issue went away.

dvdvideo wrote: ↑ Anyone actually fix the water buildup/icing issue? I took mine apart , put in the official "fix" clip, let it all melt, still does the same thing.......

lamboman wrote: ↑ So you’re saying to avoid Samsung because of a single cause? I mean you can always by a ice tray and make manual ice.

The same issue causes ice build up within the fans / cooking components behind the rear fridge wall as well. When the appliance guy took the back wall off my fridge, it was so iced up that none of the fans were able to turn and there was no air flow. Surprised the fridge was still keeping things cold.

The biggest point is that it’s a long standing issue, Samsung has no idea why it is happening, yet there is a lawsuit to try and get Samsung to admit there is an actual problem. They’re still selling the same design knowing most fridges won’t last long below the warranty.

It’s a lot about business practices, reliability, and standing behind your product. Samsung does none of that.

Plus, your ice maker breaks, you have a substantial amount of wasted space in the fridge (for ice maker) and now you’ve lost room in freezer to put an ice tray in and make ice.

skyrink wrote: ↑ summary of thread:

1. Avoid Samsung appliances
2. Avoid LG appliances
3. Avoid buying fridges with ice makers

I would say number 3 would be more like avoid buying fridges with door ice dispensers. I've never had a problem with the icemakers that are actually located inside the freezer. My GE went for ages without even a single jam up. This Samsung I have now with the door dispenser is garbage. I can keep it from clogging up by turning the icemaker part off when the reservoir is full and then putting it on when I'm getting low.

ThatGuy1121 wrote: ↑ Hey. I gave them a call on Friday and had the first customer service person transfer me to the "highest department", the customer relations department... They said they can't do anything because I'm not the first owner (I mentioned I just bought the home a month ago, maybe that was a mistake....)

It sounds like they were willing to give an exception but becayre I'm not the first owner, they said they literally can't do anything because I'm not the first owner.

I'm calling BS. Should I call back and try again? I have the piece, I wonder if I should just repair it myself at this point.

I've been using samsung phones since I was 16 years old... This puts a sour taste in my mouth and I don't feel like purchasing anything Samsung.

Thanks for the help.

If it came with the house it is purchased with the house. I would really suggest posting that into the Facebook group but I believe you are still entitled to a refund. Shouldn't matter who's the owner....a defect is a defect.

It's a Korean product, as long as it doesn't catch on fire or explode it's within tolerance. That's true for their appliances, phones, and cars.

Phil and Sil wrote: ↑ We need a fridge and would prefer to buy from Costco for warranty purposes. Looking for suggestions, this comment may get buried and ignored but worth a shot.

Get a Bank National Canada (BNC) Platinum Mastercard. It has a $89 annual fee but it has a triple warranty feature as in 1 year becomes 3 years. Use the card when buying 'Energy Efficient ' appliances... they ARE energy efficient they just don't last long...so they end up in the dump way earlier than the old models ... which kinda negates the energy savings.

ThatGuy1121 wrote: ↑ Hey. I mentioned earlier my drain pipe is frozen. I bought a new drain clip today as seen on YouTube. I need to defrost the drain but I don't have a second fridge, nor one of those steamers. Would slowly pouring hot water down the drain pipe work? If not, anywhere where I could rent a steamer?

Thanks.

A Turkey baster filled with hot water may do the trick...

lamboman wrote: ↑ So you’re saying to avoid Samsung because of a single cause? I mean you can always by a ice tray and make manual ice.

I have no idea what you're talking about. The single cause I've experienced is a big one - the condensation building up behind the plastic panel, affecting the fan and water drainage. This is in addition to others pointing out the other flaws. I didn't talk anywhere about and ice tray - not sure what you're reading there.

skyrink wrote: ↑ summary of thread:

1. Avoid Samsung appliances
2. Avoid LG appliances
3. Avoid buying fridges with ice makers

Well, if that's what you are getting it from here, then it's your loss and that's what I exactly experienced with Samsung SSDs. Some people were profusely replying to every single Samsung SSD deal saying, Don't buy. there's a serious warranty issue with Samsung SSDs. Because of that, I've avoided buying Samsung SSDs for a while. When there was a good deal at staples, I deceided to check with staples and Bestbuy. They said there wouldn't be any problems with the warranty if I buy any samsung ssds from staples and bestbuy. They also said, those people who had problems probably bought it from 3rd party sellers. That's exactly what they said. One thing is sure that these people are going at it continuously in order to cover up their mistakes.

What about German, My last fridge was a leibherr,(Austrian built I think)
It performed well for the first 15 years and then started falling apart the last two years. My previous fridge was a old KitchenAid which was solid as a rock that was early 1990s model. My current fridge is a Miele, I bought it on their 10 year warranty promotion so I don’t have to worry about anything because it is in-home parts and labor, mind you I’m getting older so I prefer to pay a little bit more money for peace of mind. Also you you’re paying full price but if you like peace of mind and you can afford it this is a pretty solid fridge it keeps food very cold consistently and extremely quiet you can’t even tell it’s running. I bought the basic model with no icemaker. I did a lot of research on appliances ,these days are built very cheaply they are not built to last, unfortunately appliances are also one of the most used items in the house. I would call the local repair shops for appliances and asked for their opinion on which fridges last the longest with the least amount of repairs. I’ve done this a couple of times and it sure has helped narrow the gap. Good luck everyone.

I get the complaints with samsung fridges - but doesn't costo 'warranty' offset?

Lord Denning wrote: ↑ I get the complaints with samsung fridges - but doesn't costo 'warranty' offset?

I wondered the same

Lord Denning wrote: ↑I get the complaints with samsung fridges - but doesn't costo 'warranty' offset?

gowings wrote: ↑ I wondered the same

Why even try jumping through the hoops?

Lord Denning wrote: ↑ I get the complaints with samsung fridges - but doesn't costo 'warranty' offset?

I hope that appliances last more than 10 years, not just 2 years...and/or giving constant problems that will interrupt the normal flow of your quality of life trying to correct things. So I would not think it offsets at all based from the overwhelming amount of negative reviews.

Samsung TVs are a broad range from "meh" to excellent. You can't judge a company based on individual product lines. The Samsung manufacturing line working on fridges has nothing to do with their TVs and computer monitors.