Hey. I gave them a call on Friday and had the first customer service person transfer me to the "highest department", the customer relations department... They said they can't do anything because I'm not the first owner (I mentioned I just bought the home a month ago, maybe that was a mistake....)Seoulkid wrote: ↑ For anyone trying to fix their problem on their own.....you should contact Samsung. Especially if this is a ice maker issue. You will (after a bit of hassling and fight back) get free repairs for life!
However you try and fix it and they see any warping in the ice maker it will be deemed out of warranty.
Follow my steps in my previous posts! Get a refund eventually! So worth it!
It sounds like they were willing to give an exception but becayre I'm not the first owner, they said they literally can't do anything because I'm not the first owner.
I'm calling BS. Should I call back and try again? I have the piece, I wonder if I should just repair it myself at this point.
I've been using samsung phones since I was 16 years old... This puts a sour taste in my mouth and I don't feel like purchasing anything Samsung.
Thanks for the help.