Shopping Discussion

Costco Selling Used/Returned Items as New -- Is this normal?

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  • Jul 1st, 2021 3:39 pm
[OP]
Newbie
Jun 23, 2016
37 posts
14 upvotes
GTA

Costco Selling Used/Returned Items as New -- Is this normal?

I bought a Danby dehumidifer online from costco at full price, new about a month ago, but due to mild weather in southwestern Ontario I've only been using it for the past week.

The thing dumps out a lot of hot air (common with dehumidifiers but this thing is like a hair dryer) and it seems to me like a rattling noise has become louder.

This actually seems normal for a danby dehumidifer according to some of the (negative) reviews I've seen.

However, I decided to take a look at the dehumidifier closely. The frame has light scratches and the metal grill in front of the coils at the back which suck in air are dented.

Image

Is it normal procedure for Costco to sell refurbished/returns as new?

Especially given its a dehumidifier, which are notorious for breaking within 1-2 seasons, it's more concerning to me that it's used.
41 replies
Deal Addict
User avatar
Feb 10, 2011
1254 posts
424 upvotes
No their policy is very strict, they don’t sell returns, damaged, or even display models.. they all get sold to auction house who In turn resale said items with no warranty or returns.that being said I’d be more inclined to think that is manufacturing damage and just poor inspection at factory. Costco will replace no problems.
No One Goes to Palmerston Ontario
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Oct 22, 2007
9176 posts
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London
Redfisher wrote: No their policy is very strict, they don’t sell returns, damaged, or even display models.. they all get sold to auction house who In turn resale said items with no warranty or returns.that being said I’d be more inclined to think that is manufacturing damage and just poor inspection at factory. Costco will replace no problems.
Some display models get sold at my local Costco at a steep discount.
Jr. Member
Jul 30, 2019
112 posts
83 upvotes
Vancouver
Ottomaddox wrote: Some display models get sold at my local Costco at a steep discount.
I'll echo this, there are multiple discounted display televisions sitting on orange flatbeds for sale every time I visit.
Deal Addict
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Jan 3, 2014
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Redfisher wrote: No their policy is very strict, they don’t sell returns, damaged, or even display models..
They definitely sell display models. I have bought a couple including a TV when I wasn't planning on buying a TV, and had no car in which to carry it. Had to phone someone "quick...get the car...the store closes in 5 minutes..." :D
Proud RFD member since January 31, 2007. Feel free to add 3,034 to my post count.
Deal Expert
Jun 30, 2006
19580 posts
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Toronto
Well I won't be surprised if they shipped you a used unit. When people ordered the Conair Even cut online they received damaged boxes and opened items.
Deal Guru
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Oct 23, 2008
14179 posts
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GTA, ON
If it's a return then it's probably the customer who returned it repackaged so well and then lied to the Costco associate about it's status (as being used), so the associate slapped a resellable sticker on it and it went back onto the shelf. Why a customer would do that makes no sense though as Costco has an amazing no questions asked return policy.

Anyways, same thing happened to me with a tower fan. The box was perfectly taped but when I opened it, the blades were caked with dust from previous use, and it squeaked. After close examination of the sealing tape, I saw they had taped over the original tape perfectly. I was able to return back to the warehouse no problem. Told the associate and they slapped a non-resellable sticker on it.


**edit**

Just saw you bought it online. Yeah, that is strange, but probably the same reason as above except the guy at the depot didn't check over the merchandise.
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Deal Guru
Dec 5, 2006
11237 posts
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Markham
chimaican wrote: If it's a return then it's probably the customer who returned it repackaged so well and then lied to the Costco associate about it's status (as being used), so the associate slapped a resellable sticker on it and it went back onto the shelf. Why a customer would do that makes no sense though as Costco has an amazing no questions asked return policy.

Anyways, same thing happened to me with a tower fan. The box was perfectly taped but when I opened it, the blades were caked with dust from previous use, and it squeaked. After close examination of the sealing tape, I saw they had taped over the original tape perfectly. I was able to return back to the warehouse no problem. Told the associate and they slapped a non-resellable sticker on it.


**edit**

Just saw you bought it online. Yeah, that is strange, but probably the same reason as above except the guy at the depot didn't check over the merchandise.
You mean they resell returned but never used in store?
Deal Addict
Feb 16, 2018
1292 posts
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chimaican wrote: If it's a return then it's probably the customer who returned it repackaged so well and then lied to the Costco associate about it's status (as being used), so the associate slapped a resellable sticker on it and it went back onto the shelf. Why a customer would do that makes no sense though as Costco has an amazing no questions asked return policy.


This, I just spent $800 on a battery operated lawn mower from Home Depot and when I opened the box it had lawn clippings in the leaf bag.
Deal Addict
Nov 27, 2007
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Costco used to sell our products online which we manufactured. Basically, you order on costco website, ships directly from the manufacturer, the manufacturer sent you a damaged product.
Deal Guru
Dec 5, 2006
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Engi-Nir wrote: Costco used to sell our products online which we manufactured. Basically, you order on costco website, ships directly from the manufacturer, the manufacturer sent you a damaged product.
Finally Make sense
Sr. Member
Jun 5, 2016
599 posts
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HghSsociety wrote: This, I just spent $800 on a battery operated lawn mower from Home Depot and when I opened the box it had lawn clippings in the leaf bag.
You've just discovered the secret free Home Depot rental program!
Deal Addict
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Dec 3, 2017
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K-W/Guelph
Looks more like a few manufacturing defects to me. I’d simply return the item for another :)
Sr. Member
Nov 12, 2012
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Port Moody
My motto for everything i buy is, if it ain't sealed, it could be used!
Deal Addict
Jan 18, 2013
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B.C.
smartie wrote: You mean they resell returned but never used in store?
Yes.

I returned a plastic storage bin that I didn't need and they slapped a "resalable" sticker on it and put it in a different pile. The return to floor pile is usually pretty tiny. Clothes with tags, unopened stuff (although they are pretty stringent on this and they generally don't take any chances... usually!), but mostly things you can easily check are still sealed.
Deal Guru
Dec 5, 2006
11237 posts
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Markham
lennyandcarl wrote: Yes.

I returned a plastic storage bin that I didn't need and they slapped a "resalable" sticker on it and put it in a different pile. The return to floor pile is usually pretty tiny. Clothes with tags, unopened stuff (although they are pretty stringent on this and they generally don't take any chances... usually!), but mostly things you can easily check are still sealed.
Thanks
At least now we know Costco sell both display model and return stuff
Member
Jan 4, 2014
442 posts
565 upvotes
Paris
I think that thread title should be modifed since it implying Costco sold a used item. The item was damaged. Not used. OP is assuming it was returned.
OP ordered online so that was most likely shipped from the manufacturer as someone (Costco staff) indicated. I'm a customer and have seen returned items put in bins for disposal if they cannot be checked, perishable or foodstuff.
Deal Guru
Dec 5, 2006
11237 posts
6281 upvotes
Markham
IslandTourGuide wrote: I think that thread title should be modifed since it implying Costco sold a used item. The item was damaged. Not used. OP is assuming it was returned.
OP ordered online so that was most likely shipped from the manufacturer as someone (Costco staff) indicated. I'm a customer and have seen returned items put in bins for disposal if they cannot be checked, perishable or foodstuff.
It's a question , not statement
Sr. Member
Apr 7, 2011
891 posts
451 upvotes
Toronto
When you buy a new item you expected it to be new, but that being said, just from the pictures, the dented fins themselves shouldn't impact the functionality of the unit.

Regarding the heat, dehumidifiers work in a similar way that an air conditioner work. It creates a cold surface for the water to condense by pumping heat from one side to the other. But unlike an air conditioner that vents hot air outside, since your humidifier isn't connected to anything, it just vents hot air into your room. So essentially you have a XXX Watt heater (where XXX is how much power the dehumidifier uses.)
So if you're using it to cool your room, you're better off buying an air conditioner unless you don't mind the heat and just want it to be less damp.

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