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Costco washer installation - can anyone confirm if hoses included?

  • Last Updated:
  • Jul 9th, 2020 1:01 pm
[OP]
Member
Jul 4, 2013
217 posts
197 upvotes
Toronto, ON

Costco washer installation - can anyone confirm if hoses included?

Bought a washer from Costco and want to make sure I'm ready for delivery and installation. Bought online, but can't find confirmation on the web site, and customer service is swamped.

The product manual for our washer says that water hoses can be purchased separately, but some say that Costco includes them as part of their installation service. Can anyone confirm that they bring a fresh pack of hoses, or should we have a set on-hand? Trying to make sure things go smooth. Our current set is stainless and looks practically new (they were here when we bought this place, so did not install ourselves).

Thanks.
9 replies
Deal Addict
Aug 28, 2010
1280 posts
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Toronto
NorthYorkEd wrote: Bought a washer from Costco and want to make sure I'm ready for delivery and installation. Bought online, but can't find confirmation on the web site, and customer service is swamped.

The product manual for our washer says that water hoses can be purchased separately, but some say that Costco includes them as part of their installation service. Can anyone confirm that they bring a fresh pack of hoses, or should we have a set on-hand? Trying to make sure things go smooth. Our current set is stainless and looks practically new (they were here when we bought this place, so did not install ourselves).

Thanks.
Please keep us updated.

Website says installation & parts, haulaway, soooooo.....
Penalty Box
Jun 24, 2015
7193 posts
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I bought a washing machine from Costco last year, it came with hoses inside, and a drain hose, but they were too short, went and bought longer ones.

if yours comes with them, then good for you, if not, just go out and grab some new ones, the hoses you can do your self if anything, its just a hose
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Deal Addict
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Feb 17, 2015
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You have to confirm your delivery details. As far as I know, Costco still doing curbside/threshold delivery for washer and dryer. No installation whatsoever.
NorthYorkEd wrote: Bought a washer from Costco and want to make sure I'm ready for delivery and installation. Bought online, but can't find confirmation on the web site, and customer service is swamped.

The product manual for our washer says that water hoses can be purchased separately, but some say that Costco includes them as part of their installation service. Can anyone confirm that they bring a fresh pack of hoses, or should we have a set on-hand? Trying to make sure things go smooth. Our current set is stainless and looks practically new (they were here when we bought this place, so did not install ourselves).

Thanks.
Member
May 1, 2007
400 posts
189 upvotes
Toronto
I had my washer/dryer delivered and installed by Costco about a month ago (once Phase 2 started). The installers swapped out the old hoses with new ones - they came in a kit with the washer & dryer (LG).
Deal Expert
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May 22, 2005
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I got a washer/dryer set last year, the new washer came with hoses but I opted to get better ones (still, the ones that are included are mostly fine). They will install the hose but they will NOT remove it. You have to remove the hose first.
[OP]
Member
Jul 4, 2013
217 posts
197 upvotes
Toronto, ON
CuriousJack wrote: You have to confirm your delivery details. As far as I know, Costco still doing curbside/threshold delivery for washer and dryer. No installation whatsoever.
Yikes. When we purchased the set, delivery, installation, and haul-away service was included as part of the package. That was actually the main incentive to go with Costco.

The only delivery service advisory was in regards to in-home delivery to Sault St. Marie (not available).
Member
May 1, 2007
400 posts
189 upvotes
Toronto
Costco opened up home delivery/install/haul-away when Phase 2 started (Ontario).
Deal Fanatic
Nov 21, 2013
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Montréal
rjp123 wrote: Costco opened up home delivery/install/haul-away when Phase 2 started (Ontario).
Had a LG washer delivered and installed from Costco 2 weeks ago, hoses were kind of included... Had to ask the delivery man about it, said that on Costco web page says it us included, went back to His Truck and gave me a pack of 2 stainless steel covered hoses.

Had a LG dryer delivered last week, and hoses kit for steam were included inside the dryer, like stated in the instruction booklet
Newbie
Jul 19, 2021
1 posts
YES! When installation is paid for all hoses and plugs are included same for the dryer installation. The delivery people will try to charge you extra for the items but let them know you paid for installation and that you are contacting Costco. Down below is the PDF I found through Costco.com website for installation.


Installation Service – Washer
INSTALL COMPLETE -
HDFPIC – Home Delivery Free Standing Install Complete With Pedestal.
Uncrate, remove packing materials, unpack interior, connect water hoses, connect drain line, install feet, remove packing bolts or straps, plug in, level, test unit for proper operation, haul away trash, and haul away old appliance if requested. (Must be like product).
Parts included with the Installation of a Washer: (Parts are included only when installation is performed)
Nylon braided water inlet hoses
Services included with the Installation of a Electric Range:
 The delivery provider will cover finished floors with a protective material to limit the possibility of property damage.
 The delivery provider will haul away old unit if customer request, (like product only), or move to another location. Up or down
one floor.
 The delivery provider will attach pedestal if purchased and delivered with appliance.
Obstacles that could prevent the installation:
 The delivery provider will only deliver if the person receiving the delivery is 18 years of age or older.
 Only new parts provided by the delivery provider are allowed. Existing parts or other obtained elsewhere cannot be used.
 The delivery provider will remove only exterior doors (Hinge pins) to gain access; we will not remove interior doors, hand rails,
banisters, screen doors, or move customers possessions to perform services.
 Electrical outlet must be securely attached to wall or floor and meet National Electrical Code requirements for Washer.
 Cabinet opening must be large enough for appliance to be installed. No cabinet modification will be made.
 Old product must be free of any clothing or debris.
 The delivery provider will not attempt to connect to any water shut off valves further than 6’ away from the appliance.
 The delivery provider will not attempt to connect to any drain line further than 6’ away from the appliance.
 The delivery provider will not reconnect or reuse any existing waterlines or drain lines.
 The delivery provider will not connect to hot and cold water supplies or drain pipes that are not at least 30 inches above floor.
 The delivery provider will only turn the water off at the specific valve we attach our water lines, we will not turn off house main
water valves.
 The delivery provider Delivery Installation Specialist reserves the right to refuse to disconnect or connect to any water valve
they feel is in an unsafe or inaccessible location.
 All water shut off valves must be operational; the Delivery Installation Specialist reserves the right to determine if the water
shut valve is operating correctly.

Installation Service – Dryer (Electric)
INSTALL COMPLETE -
HDFPIC – Home Delivery Free Standing Install Complete With Pedestal.
Uncrate, remove packing materials, attach legs, level, attach power cord, supply and connect approved 4" x 8' vent pipe and up to 2 elbows, plug in, test unit for proper operation, haul trash, and haul away old appliance if requested. (Must be like product).
Parts included with the Installation of a Dryer: (Parts are included only when installation is performed)
3 prong electrical cord 4 Prong electrical cord
Steam Assist Kt (if needed) Dryer Venting
Services included with the Installation of a dryer:
 The delivery provider will cover finished floors with a protective material to limit the possibility of property damage.
 The delivery provider will haul away old unit if customer request, (like product only), or move to another location. Up or down
one floor.
 The delivery provider will attach pedestal if purchased with appliance.
Obstacles that could prevent the installation:
 The delivery provider will only deliver if the person receiving the delivery is 18 years of age or older.
 Only new parts provided by the delivery provider are allowed. Existing parts or other obtained elsewhere cannot be used.
 The delivery provider will remove only exterior doors (Hinge pins) to gain access; we will not remove interior doors, hand rails,
banisters, screen doors, or move customers possessions to perform services.
 Cabinet opening must be large enough for appliance to be installed. No cabinet modification will be made.
 Old product must be free of any clothing or debris.
 The delivery provider can only connect venting to 4” rigid pipe that is within 8’ of the appliance. FMS cannot connect to plastic or foil venting.
 The delivery provider will not connect to any existing venting.
 Electrical outlet must be securely attached to wall or floor and meet National Electrical Code requirements for dryers.
 Garage installation Code requires that the dryer must be a minimum of 18” above the parking surface.
 If installed in a closet, proper ventilation requirements must be met. Review manufacturer’s installation instructions.

Installation Service – Dryer (Gas)
INSTALL COMPLETE -
HDFSICG – Home Delivery Free Standing Install Complete Gas
Uncrate, remove packing materials, supply and connect one 4" x 8' vent pipe and up to 2 elbows, attach legs, level, supply and connect gas flex line to existing shut-off valve, attach steam assist kit if required, test unit for proper operation, haul away trash, and haul away old appliance if requested. (Must be like product).
HDPED – Home Delivery Pedestal
If Pedestal is ordered with appliance
Parts included with the Installation of a Dryer: (Parts are included only when installation is performed)
1⁄2” flex gas line
Steam Assist Kt (if needed) Dryer Venting
Services included with the Installation of a Dryer:
 The delivery provider will cover finished floors with a protective material to limit the possibility of property damage
 The delivery provider will haul away old unit if customer request, (like product only), or move to another location. Up or down
one floor.
 The delivery provider will attach pedestal if purchased with appliance.
Obstacles that could prevent the installation:
 The delivery provider will only deliver if the person receiving the delivery is 18 years of age or older.
 Only new parts provided by the delivery provider are allowed. Existing parts or other obtained elsewhere cannot be used.
 The delivery provider will remove only exterior doors (Hinge pins) to gain access; we will not remove interior doors, hand rails,
banisters, screen doors, or move customers possessions to perform services.
 The delivery provider does not perform LP gas conversions.
 Cabinet opening must be large enough for appliance to be installed. No cabinet modification will be made.
 Old product must be free of any clothing or debris.
 The delivery provider can only connect venting to 4” rigid pipe that is within 8’ of the appliance.
 The delivery provider cannot connect to plastic or foil venting.
 The delivery provider will not connect to any existing venting.
 The electrical outlet is not properly secured in a junction box with a cover plate and is beyond 2’ from the rear of the appliance.
 Garage installation code requires that the dryer must be a minimum of 18” above the parking surface.
 If installed in a closet, proper ventilation requirements must be met. Review manufacturer’s installation instructions.

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