Anybody else experiencing a "clicking" noise when you pedal? My left pedal has a clicking noise once it reaches a specific position of 1 cycle rotation.

Nov 1st, 2020 11:03 pm

#125

MisterTeee: Member; Nov 19, 2016; 458 posts; 244 upvotes

Nov 1st, 2020 11:03 pm

jgravity wrote: ↑ Anybody else experiencing a "clicking" noise when you pedal? My left pedal has a clicking noise once it reaches a specific position of 1 cycle rotation.

None on my side.. it's smooth as butter.

Sounds like somethings up with yours. Give or some time to work itself out else gotta look into options

Nov 1st, 2020 11:10 pm

#126

jgravity: Jr. Member; Sep 21, 2016; 100 posts; 19 upvotes

Nov 1st, 2020 11:10 pm

It was smooth as butter too for the first week but now there's a click. Anybody know where I can find the serial number on the bike?

Nov 2nd, 2020 1:35 pm

#127

cloak: Deal Addict; Sep 2, 2009; 1266 posts; 924 upvotes; Ottawa

Nov 2nd, 2020 1:35 pm

azybcxrfd wrote: ↑Noticed making little noise if I don’t hold on the handle enough - anyone has this issue?
Been only riding between 1-3 resistance

jgravity wrote: ↑ Anybody else experiencing a "clicking" noise when you pedal? My left pedal has a clicking noise once it reaches a specific position of 1 cycle rotation.

Double-check that the screws on the two plastic pieces are tight (might as well check the other ones as well); I actually had two that I didn't fully tighten or that came loose after I re-attached the tension cable...the plastic pieces were flexing against each other. If that doesn't work, then it could be the pedal itself.

Once that has been checked/fixed...it could also be the pin's ring moving around (that keeps the bike in the folded positions).

Nov 3rd, 2020 5:20 pm

#128

Coolcicada [OP]: Sr. Member; Jan 3, 2013; 707 posts; 2389 upvotes; Toronto

Nov 3rd, 2020 5:20 pm

cloak wrote: ↑ Detached (and detached with spring removed) and then attached

Hi. I’m having this problem too. This might be dumb but how do you manage to compress the string to get it back on there? I don’t have the tools to remove the pedals and can only manage to get the wire back in the slot without the spring. The only problem without the spring is if you set it to 1, it won’t be able to change after. Thanks.

Just also adding to this, make sure you have the knob adjusted to 8, this will lengthen that wire fully so you can move it. I had a hell of a time trying to do it while it was at 1.

Nov 3rd, 2020 5:30 pm

#129

cloak: Deal Addict; Sep 2, 2009; 1266 posts; 924 upvotes; Ottawa

Nov 3rd, 2020 5:30 pm

Coolcicada wrote: ↑ Hi. I’m having this problem too. This might be dumb but how do you manage to compress the string to get it back on there? I don’t have the tools to remove the pedals and can only manage to get the wire back in the slot without the spring. The only problem without the spring is if you set it to 1, it won’t be able to change after. Thanks.

Just also adding to this, make sure you have the knob adjusted to 8, this will lengthen that wire fully so you can move it. I had a hell of a time trying to do it while it was at 1.

I just compressed the spring with my fingers. Compress it between your finger (or fingers and pliers) and slip it on the cable until you are passed the knob at the top of the cable - grab / hold the knob. If you have the knob secure, you can let go of the spring/let it decompress since you are holding the part that matters and that will keep it on the cable. Then thread the knob / top of the cable into the tension adjuster / white piece.

Simply: you should be able to push or pull the spring down.

Images

+1

Nov 4th, 2020 12:58 pm

#130

WalletNotSafe: Newbie; May 25, 2020; 83 posts; 79 upvotes

Nov 4th, 2020 12:58 pm

Coolcicada wrote: ↑ Hi. I’m having this problem too. This might be dumb but how do you manage to compress the string to get it back on there? I don’t have the tools to remove the pedals and can only manage to get the wire back in the slot without the spring. The only problem without the spring is if you set it to 1, it won’t be able to change after. Thanks.

Just also adding to this, make sure you have the knob adjusted to 8, this will lengthen that wire fully so you can move it. I had a hell of a time trying to do it while it was at 1.

I used a needle nose plier - use it on the sides of the spring to compress it, and then move the whole cable into the slot, with the spring compressed below the slot. Way easier than using my fingers.

+1

Nov 5th, 2020 8:23 am

#131

spooky: Deal Addict; Mar 13, 2006; 1376 posts; 1233 upvotes; Toronto

Nov 5th, 2020 8:23 am

Since the one in this thread has been sold out for a while any comments or feedback on this one from Costco:

https://www.costco.ca/exerpeutic-uprigh ... 28384.html

Nov 11th, 2020 11:40 pm

#132

hotpockets: Newbie; Aug 22, 2013; 44 posts; 15 upvotes; Victoria

Nov 11th, 2020 11:40 pm

Anyone have issues with the pedals becoming loose after use?

Nov 11th, 2020 11:47 pm

#133

MisterTeee: Member; Nov 19, 2016; 458 posts; 244 upvotes

Nov 11th, 2020 11:47 pm

Haven't had that yet.. tighten them back?

Mine has the blue display beze lsticking fully in top corners tho

Nov 12th, 2020 9:13 am

#134

punkprincess: Jr. Member; Oct 30, 2008; 124 posts; 300 upvotes; Toronto

Nov 12th, 2020 9:13 am

I am absolutely frustrated with Xterra right now. After assembling, I ran into the same issues as some of the others on this thread where the knob doesn't change resistance and of course, it is the tension cable and the spring issue. I don't have a crank puller and customer service there was absolutely useless. They can't send a technician because it's not covered under their warranty even though they messed up. And that the only thing I can do it either buy a tool I'll never use again or return it which means I have to find a way to lug the damn bike back to Costco. They don't even send or reimburse a tool I have to buy specifically for this useless thing! I've never had a company that doesn't take responsibility for their products.

Nov 12th, 2020 9:16 am

#135

MisterTeee: Member; Nov 19, 2016; 458 posts; 244 upvotes

Nov 12th, 2020 9:16 am

punkprincess wrote: ↑ I am absolutely frustrated with Xterra right now. After assembling, I ran into the same issues as some of the others on this thread where the knob doesn't change resistance and of course, it is the tension cable and the spring issue. I don't have a crank puller and customer service there was absolutely useless. They can't send a technician because it's not covered under their warranty even though they messed up. And that the only thing I can do it either buy a tool I'll never use again or return it which means I have to find a way to lug the damn bike back to Costco. They don't even send or reimburse a tool I have to buy specifically for this useless thing! I've never had a company that doesn't take responsibility for their products.

There were a few instructions and pictures in the thread of how to fix it. I think it only involves unscrewing the plastic casing, remove the front foot dome bolts that the machine rests on, and then using a needle nose plier to set the cable.

Are you able to have a friend/family member help you? I think it would only take 15 minutes

Nov 12th, 2020 11:01 am

#136

punkprincess: Jr. Member; Oct 30, 2008; 124 posts; 300 upvotes; Toronto

Nov 12th, 2020 11:01 am

MisterTeee wrote: ↑ There were a few instructions and pictures in the thread of how to fix it. I think it only involves unscrewing the plastic casing, remove the front foot dome bolts that the machine rests on, and then using a needle nose plier to set the cable.

Are you able to have a friend/family member help you? I think it would only take 15 minutes

I tried following this thread's solution. But the opening on the plastic casing is too small even removing every obstacle that keeps the plastic casing from not opening as wide as possible and no one could get it in place. We don't have a crank puller to remove the pedals either.

I ended up calling Costco and they are going to connect with Dyaco and see what my options are. Me and my husband spend all night yesterday trying to fix it but it's just not working.

Nov 12th, 2020 11:42 am

#137

MisterTeee: Member; Nov 19, 2016; 458 posts; 244 upvotes

Nov 12th, 2020 11:42 am

punkprincess wrote: ↑ I tried following this thread's solution. But the opening on the plastic casing is too small even removing every obstacle that keeps the plastic casing from not opening as wide as possible and no one could get it in place. We don't have a crank puller to remove the pedals either.

I ended up calling Costco and they are going to connect with Dyaco and see what my options are. Me and my husband spend all night yesterday trying to fix it but it's just not working.

So sorry to hear

. Just to double check, did you remove the front "foot" / bar and associated dome nuts that the bike sits on?

Nov 13th, 2020 1:22 pm

#138

punkprincess: Jr. Member; Oct 30, 2008; 124 posts; 300 upvotes; Toronto

Nov 13th, 2020 1:22 pm

MisterTeee wrote: ↑ So sorry to hear . Just to double check, did you remove the front "foot" / bar and associated dome nuts that the bike sits on?

Yeah, I tried. Costco actually called back today. They offered to cover the cost for me to order a crank puller and apparently, xterra, will send me a replacement part they think I'll need so I can attempt to fix it myself. For those who are having trouble with the same issue, it's worth calling Costco and have them cover cost for the tools needed.

Nov 20th, 2020 6:30 pm

#139

cloak: Deal Addict; Sep 2, 2009; 1266 posts; 924 upvotes; Ottawa

Nov 20th, 2020 6:30 pm

punkprincess wrote: ↑ Yeah, I tried. Costco actually called back today. They offered to cover the cost for me to order a crank puller and apparently, xterra, will send me a replacement part they think I'll need so I can attempt to fix it myself. For those who are having trouble with the same issue, it's worth calling Costco and have them cover cost for the tools needed.

As much as I hate Costco trips: you just can't beat their service.

Nov 20th, 2020 9:16 pm

#140

MisterTeee: Member; Nov 19, 2016; 458 posts; 244 upvotes

Nov 20th, 2020 9:16 pm

Been using this for the last few weeks.

No issues so far. Aside from resistance being quite strong at the lower levels, don't know who's able to keep up with the higher ones lol.

This was a great purchase for me to slip in 15 mins before work and before bed even. Makes me feel less guilty on the days where I'm just too mentally drained to do weights.

+2

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