CPA Ontario issues
I have had nothing but headache and frustration dealing with the administration of CPA Ontario.
I am a student with CPA Ontario and since day 1 they seem incompetent and unable to handle anything. It seems all they do is grab money from their students and members to pay for TV advertising instead of actually providing support services.
I've had several issues in my dealings but this really takes the cake. I was conditionally enrolled to enter PEP Module 1 based on i was finishing up my finally prep course (tax). My tax exam results came out December 15th and, admittedly, i did not succeed in the course. I placed an appeal for my exam and it was not successful on December 28th. Since that i received no communication from CPA saying i was withdrawn from PEP module 1 and in fact, still received an email in January for a "disc" self survey to be brought to the introduction seminar. Subsequently, I also was listed in the rooms of where to attend said introductory seminars.
Flash forward to Friday where the only thing in my head alerting me was in their online course platform, i did not have access. After several emails I was instructed not to attend as I had been withdrawn from the course 'sometime last week' and supposedly an email was sent to me. Since this was an expensive module (nearly $1,600), i asked why i was not issued a refund once it was confirmed back on December 28th that my appeal was denied. Somehow, this is their policy that it takes THREE weeks to withdraw me from the course, then another THREE weeks to process the refund. btw, it also takes 7-10 business days for the credit card company to post the refund. So all in all, i wouldn't receive the refund until the end of February. The person I had been dealing with even had the nerve to say 'oh just register again in February and pay, we will give you the money back'
This is only the latest in a series of issues I've had to deal with CPA Ontario over.
Anyone else have their horror stories of the complete ineptitude in dealing with this shady organization?
TL:DR
CPA Ontario has absolutely incompetent people working for it and that its only primary function is to extract as much $$$ from its students and members as possible.
as an extra, yes i do know how to check all my email accounts, junk mail etc and no, there was no email ever sent.
I am a student with CPA Ontario and since day 1 they seem incompetent and unable to handle anything. It seems all they do is grab money from their students and members to pay for TV advertising instead of actually providing support services.
I've had several issues in my dealings but this really takes the cake. I was conditionally enrolled to enter PEP Module 1 based on i was finishing up my finally prep course (tax). My tax exam results came out December 15th and, admittedly, i did not succeed in the course. I placed an appeal for my exam and it was not successful on December 28th. Since that i received no communication from CPA saying i was withdrawn from PEP module 1 and in fact, still received an email in January for a "disc" self survey to be brought to the introduction seminar. Subsequently, I also was listed in the rooms of where to attend said introductory seminars.
Flash forward to Friday where the only thing in my head alerting me was in their online course platform, i did not have access. After several emails I was instructed not to attend as I had been withdrawn from the course 'sometime last week' and supposedly an email was sent to me. Since this was an expensive module (nearly $1,600), i asked why i was not issued a refund once it was confirmed back on December 28th that my appeal was denied. Somehow, this is their policy that it takes THREE weeks to withdraw me from the course, then another THREE weeks to process the refund. btw, it also takes 7-10 business days for the credit card company to post the refund. So all in all, i wouldn't receive the refund until the end of February. The person I had been dealing with even had the nerve to say 'oh just register again in February and pay, we will give you the money back'
This is only the latest in a series of issues I've had to deal with CPA Ontario over.
Anyone else have their horror stories of the complete ineptitude in dealing with this shady organization?
TL:DR
CPA Ontario has absolutely incompetent people working for it and that its only primary function is to extract as much $$$ from its students and members as possible.
as an extra, yes i do know how to check all my email accounts, junk mail etc and no, there was no email ever sent.
