Personal Finance

Credit Card charge back - dispute with aliexpress

  • Last Updated:
  • Jul 16th, 2021 2:31 pm
[OP]
Newbie
Jan 2, 2020
42 posts
21 upvotes

Credit Card charge back - dispute with aliexpress

Hello!

Looking for some help here..

I bought a table from Aliexpress that arrived damaged due to poor packaging. I opened a dispute for a refund without return as it is quite heavy and large (costs $410 CAD to ship it back). The seller denied this request. Aliexpress stepped in and agreed in my favour, however, offered an insulting $33 refund, or 100% refund but I would have to pay for return shipping.

PayPal did nothing.

I would like to get rid of the shipping box as it is huge and taking over my room. And I would like to purchase a new table somewhere else but don't want to be stuck with the bill for two tables if it doesn't work out.. What are the chances I win my dispute with my credit card company (RBC/ Visa)?

Thanks for any tips/ advice!
19 replies
[OP]
Newbie
Jan 2, 2020
42 posts
21 upvotes
I did. They said they don't want to give me any promises..
[OP]
Newbie
Jan 2, 2020
42 posts
21 upvotes
Half of the table is bent downwards. Have even provided video evidence to both my bank and aliexpress of things sliding off the table.
RBC said the wait is 8-10 weeks to see if I win the dispute.
Deal Guru
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Mar 23, 2008
13002 posts
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Edmonton
jamieson604 wrote: I did. They said they don't want to give me any promises..
So if someone in here guarantees you’ll get your money back, then what? Whose statement has more weight?

C
[OP]
Newbie
Jan 2, 2020
42 posts
21 upvotes
CNeufeld wrote: So if someone in here guarantees you’ll get your money back, then what? Whose statement has more weight?

C
.... wtf

Well if someone has experience in a similar situation that would be a helpful benchmark wouldn't it? -__-
Deal Guru
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Mar 23, 2008
13002 posts
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Edmonton
jamieson604 wrote: .... wtf

Well if someone has experience in a similar situation that would be a helpful benchmark wouldn't it? -__-
Not really. They’ll decide on your case based on its own merits. Every situation is different. Which is why they won’t give you an answer.

C
Deal Addict
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Feb 23, 2004
3184 posts
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Calgary
they used china post? no insurance on package?
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Deal Addict
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Sep 14, 2012
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Montreal, QC
jamieson604 wrote: I did. They said they don't want to give me any promises..
Even if the credit card company decides "in your favour", there will probably be a condition that you return what you received unless the seller expressly doesn't want it back.

For me, I once purchased a digital point and shoot camera (on eBay) and it was advertised as lightly used. When I received it, the seller's idea of "lightly used" didn't match my definition as even though the camera worked without any issues, the LCD screen was scratched up (not deep scratches but many fine scratches that one might get by putting the camera not in a small camera bag and then putting the camera inside a backpack filled with items).

I forgot which company I contacted whether it was eBay or PayPal and specified "product not as described" and was told that I needed to send it back to the seller to get the refund. I decided not to send it back (or get a refund) and just gave him a lower rating so instead of a perfect rating for the sale, I gave him half of the maximum rating.
[OP]
Newbie
Jan 2, 2020
42 posts
21 upvotes
PayPal requires you to send it back only if the merchant requires you to send it back.

I actually received the incorrect product from a seller on eBay once and was not asked to return it back so that is interesting.

I called RBC and they said that Visa will not force the buyer to send it back, especially at my own cost. But I cannot be certain if that is the truth..
Deal Addict
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Nov 25, 2004
3447 posts
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London
lmcjipo wrote: Even if the credit card company decides "in your favour", there will probably be a condition that you return what you received unless the seller expressly doesn't want it back.

For me, I once purchased a digital point and shoot camera (on eBay) and it was advertised as lightly used. When I received it, the seller's idea of "lightly used" didn't match my definition as even though the camera worked without any issues, the LCD screen was scratched up (not deep scratches but many fine scratches that one might get by putting the camera not in a small camera bag and then putting the camera inside a backpack filled with items).

I forgot which company I contacted whether it was eBay or PayPal and specified "product not as described" and was told that I needed to send it back to the seller to get the refund. I decided not to send it back (or get a refund) and just gave him a lower rating so instead of a perfect rating for the sale, I gave him half of the maximum rating.
ebay now a days forces the seller to provide a return label or they have to paypal u the money to cover the amount of return shipping if the seller ignores the case ebay just finds in ur favour and tells u to toss it and gives u the money back.

depending on the amount of money some cc won't even bother to ask u to return it or even bother contacting the company they just give u a credit because it cost them more to investigate then just giving u the money.
Deal Addict
Mar 3, 2009
1255 posts
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Ottawa, ON
jamieson604 wrote: (costs $410 CAD to ship it back).
Is there really not a cheaper way to ship it back? Surface parcel maybe?

Think of it from the sellers point of view. It's asking a lot to get a refund and keep the product (broke or not)
[OP]
Newbie
Jan 2, 2020
42 posts
21 upvotes
It's table. So no, there is no cheaper way.

Think of it from the buyer's point of view. The table is bent downwards and things slide off it... It's asking a lot for me to pay full price for a table that doesn't do its basic function.

I don't care to keep a table that doesn't work. I'm just refusing to pay for return shipping when it was poorly packaged. Reasonable, no?
Deal Addict
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Jun 25, 2008
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I mean, you ordered a $33 table (was that including shipping?!) from the other side of the planet. Cavaet Emptor, indeed.
Deal Addict
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Jun 12, 2008
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Ancaster
MikeMontrealer wrote: I mean, you ordered a $33 table (was that including shipping?!) from the other side of the planet. Cavaet Emptor, indeed.

I think that the $33 was for the partial refund, not the cost of the table to the OP.
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Jun 25, 2008
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nielboy wrote: I think that the $33 was for the partial refund, not the cost of the table to the OP.
After re-reading I think you might be right.

OP, what was the original price you paid? I'm curious how much $33 represents of your original charge.
Deal Fanatic
Jan 21, 2018
6545 posts
6850 upvotes
Vancouver
You could negotiate with the seller, offering to dismiss the complaints with AliExpress and the credit card company in return for a bigger refund. They might be willing to give you a bigger refund to make the issue go away.

If not, wait and see if the credit card chargeback goes through.

If it doesn't, I would take the $33, make a best effort to bend the table back to flat, and chalk it up to experience.

You'll save yourself a lot of hassle, and you'll have learned that you're gambling when you order anything direct from China.
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Dec 4, 2007
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never had to deal with such situation, but good luck.
Deal Expert
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Oct 26, 2003
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jamieson604 wrote: PayPal requires you to send it back only if the merchant requires you to send it back.
I actually received the incorrect product from a seller on eBay once and was not asked to return it back so that is interesting.
I called RBC and they said that Visa will not force the buyer to send it back, especially at my own cost. But I cannot be certain if that is the truth..
I can confirm RBC will not ask you to send it back.
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Jun 13, 2008
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Up in the air
I had an item from Aliexpress arrived damaged a couple of months ago. I went through their dispute process and at first they offered about 20% of the item value, so I clicked on “do not accept” and uploaded more evidence of the damage. This went on several more times, each time I refused Aliexpress’ offer and eventually they gave me a refund of 90%. Sometimes it’s a negotiation.
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