Credit Card charge back - dispute with aliexpress

Last Updated:
Jun 16th, 2022 4:44 pm

Tags:

SCORE
-1
3
4

Reply to ThreadReply

Search this thread

Search this thread

Jul 13th, 2021 3:37 pm

jamieson604 [OP]: Newbie; Jan 2, 2020; 48 posts; 27 upvotes

Jul 13th, 2021 3:37 pm

Credit Card charge back - dispute with aliexpress

Hello!

Looking for some help here..

I bought a table from Aliexpress that arrived damaged due to poor packaging. I opened a dispute for a refund without return as it is quite heavy and large (costs $410 CAD to ship it back). The seller denied this request. Aliexpress stepped in and agreed in my favour, however, offered an insulting $33 refund, or 100% refund but I would have to pay for return shipping.

PayPal did nothing.

I would like to get rid of the shipping box as it is huge and taking over my room. And I would like to purchase a new table somewhere else but don't want to be stuck with the bill for two tables if it doesn't work out.. What are the chances I win my dispute with my credit card company (RBC/ Visa)?

Thanks for any tips/ advice!

22 replies

Jul 13th, 2021 3:46 pm

jamieson604 [OP]: Newbie; Jan 2, 2020; 48 posts; 27 upvotes

Jul 13th, 2021 3:46 pm

I did. They said they don't want to give me any promises..

Jul 13th, 2021 3:57 pm

jamieson604 [OP]: Newbie; Jan 2, 2020; 48 posts; 27 upvotes

Jul 13th, 2021 3:57 pm

Half of the table is bent downwards. Have even provided video evidence to both my bank and aliexpress of things sliding off the table.
RBC said the wait is 8-10 weeks to see if I win the dispute.

+1

Jul 13th, 2021 4:17 pm

CNeufeld: Deal Guru; Mar 23, 2008; 13006 posts; 9978 upvotes; Edmonton

Jul 13th, 2021 4:17 pm

jamieson604 wrote: ↑ I did. They said they don't want to give me any promises..

So if someone in here guarantees you’ll get your money back, then what? Whose statement has more weight?

C

Jul 13th, 2021 4:19 pm

jamieson604 [OP]: Newbie; Jan 2, 2020; 48 posts; 27 upvotes

Jul 13th, 2021 4:19 pm

CNeufeld wrote: ↑ So if someone in here guarantees you’ll get your money back, then what? Whose statement has more weight?

C

.... wtf

Well if someone has experience in a similar situation that would be a helpful benchmark wouldn't it? -__-

+1

Jul 13th, 2021 4:27 pm

CNeufeld: Deal Guru; Mar 23, 2008; 13006 posts; 9978 upvotes; Edmonton

Jul 13th, 2021 4:27 pm

jamieson604 wrote: ↑ .... wtf

Well if someone has experience in a similar situation that would be a helpful benchmark wouldn't it? -__-

Not really. They’ll decide on your case based on its own merits. Every situation is different. Which is why they won’t give you an answer.

C

Jul 13th, 2021 5:02 pm

kocoman: Deal Addict; Feb 23, 2004; 3628 posts; 331 upvotes; Calgary

Jul 13th, 2021 5:02 pm

they used china post? no insurance on package?

6b 6f 63 6f 6d 61 6e 20 6f 66 20 63 64 6d 61 2d 64 65 76 2d 74 65 61 6d

Jul 13th, 2021 7:00 pm

lmcjipo: Deal Addict; Sep 14, 2012; 2458 posts; 1835 upvotes; Montreal, QC

Jul 13th, 2021 7:00 pm

jamieson604 wrote: ↑ I did. They said they don't want to give me any promises..

Even if the credit card company decides "in your favour", there will probably be a condition that you return what you received unless the seller expressly doesn't want it back.

For me, I once purchased a digital point and shoot camera (on eBay) and it was advertised as lightly used. When I received it, the seller's idea of "lightly used" didn't match my definition as even though the camera worked without any issues, the LCD screen was scratched up (not deep scratches but many fine scratches that one might get by putting the camera not in a small camera bag and then putting the camera inside a backpack filled with items).

I forgot which company I contacted whether it was eBay or PayPal and specified "product not as described" and was told that I needed to send it back to the seller to get the refund. I decided not to send it back (or get a refund) and just gave him a lower rating so instead of a perfect rating for the sale, I gave him half of the maximum rating.

Jul 13th, 2021 7:12 pm

jamieson604 [OP]: Newbie; Jan 2, 2020; 48 posts; 27 upvotes

Jul 13th, 2021 7:12 pm

PayPal requires you to send it back only if the merchant requires you to send it back.

I actually received the incorrect product from a seller on eBay once and was not asked to return it back so that is interesting.

I called RBC and they said that Visa will not force the buyer to send it back, especially at my own cost. But I cannot be certain if that is the truth..

Jul 13th, 2021 7:12 pm

aaron158: Deal Addict; Nov 25, 2004; 4151 posts; 2961 upvotes; London

Jul 13th, 2021 7:12 pm

lmcjipo wrote: ↑ Even if the credit card company decides "in your favour", there will probably be a condition that you return what you received unless the seller expressly doesn't want it back.

For me, I once purchased a digital point and shoot camera (on eBay) and it was advertised as lightly used. When I received it, the seller's idea of "lightly used" didn't match my definition as even though the camera worked without any issues, the LCD screen was scratched up (not deep scratches but many fine scratches that one might get by putting the camera not in a small camera bag and then putting the camera inside a backpack filled with items).

I forgot which company I contacted whether it was eBay or PayPal and specified "product not as described" and was told that I needed to send it back to the seller to get the refund. I decided not to send it back (or get a refund) and just gave him a lower rating so instead of a perfect rating for the sale, I gave him half of the maximum rating.

ebay now a days forces the seller to provide a return label or they have to paypal u the money to cover the amount of return shipping if the seller ignores the case ebay just finds in ur favour and tells u to toss it and gives u the money back.

depending on the amount of money some cc won't even bother to ask u to return it or even bother contacting the company they just give u a credit because it cost them more to investigate then just giving u the money.

Jul 13th, 2021 11:09 pm

dr_torch: Deal Addict; Mar 3, 2009; 1807 posts; 1104 upvotes; Ottawa, ON

Jul 13th, 2021 11:09 pm

jamieson604 wrote: ↑ (costs $410 CAD to ship it back).

Is there really not a cheaper way to ship it back? Surface parcel maybe?

Think of it from the sellers point of view. It's asking a lot to get a refund and keep the product (broke or not)

Jul 13th, 2021 11:12 pm

jamieson604 [OP]: Newbie; Jan 2, 2020; 48 posts; 27 upvotes

Jul 13th, 2021 11:12 pm

It's table. So no, there is no cheaper way.

Think of it from the buyer's point of view. The table is bent downwards and things slide off it... It's asking a lot for me to pay full price for a table that doesn't do its basic function.

I don't care to keep a table that doesn't work. I'm just refusing to pay for return shipping when it was poorly packaged. Reasonable, no?

Jul 14th, 2021 8:33 am

MikeMontrealer: Deal Addict; Jun 25, 2008; 1115 posts; 1164 upvotes

Jul 14th, 2021 8:33 am

I mean, you ordered a $33 table (was that including shipping?!) from the other side of the planet. Cavaet Emptor, indeed.

+1

Jul 14th, 2021 9:23 am

nielboy: Deal Addict; Jun 12, 2008; 3530 posts; 1114 upvotes; Ancaster

Jul 14th, 2021 9:23 am

MikeMontrealer wrote: ↑ I mean, you ordered a $33 table (was that including shipping?!) from the other side of the planet. Cavaet Emptor, indeed.

I think that the $33 was for the partial refund, not the cost of the table to the OP.

+3

Jul 14th, 2021 9:35 am

MikeMontrealer: Deal Addict; Jun 25, 2008; 1115 posts; 1164 upvotes

Jul 14th, 2021 9:35 am

nielboy wrote: ↑ I think that the $33 was for the partial refund, not the cost of the table to the OP.

After re-reading I think you might be right.

OP, what was the original price you paid? I'm curious how much $33 represents of your original charge.

Jul 14th, 2021 10:08 am

Scote64: Deal Fanatic; Jan 21, 2018; 8424 posts; 9270 upvotes; Vancouver

Jul 14th, 2021 10:08 am

You could negotiate with the seller, offering to dismiss the complaints with AliExpress and the credit card company in return for a bigger refund. They might be willing to give you a bigger refund to make the issue go away.

If not, wait and see if the credit card chargeback goes through.

If it doesn't, I would take the $33, make a best effort to bend the table back to flat, and chalk it up to experience.

You'll save yourself a lot of hassle, and you'll have learned that you're gambling when you order anything direct from China.

Jul 14th, 2021 4:56 pm

HyperTech: Deal Addict; Dec 4, 2007; 4453 posts; 2147 upvotes; Quebec

Jul 14th, 2021 4:56 pm

never had to deal with such situation, but good luck.

Jul 14th, 2021 5:58 pm

divx: Deal Expert; Oct 26, 2003; 38011 posts; 5662 upvotes; Winnipeg

Jul 14th, 2021 5:58 pm

jamieson604 wrote: ↑ PayPal requires you to send it back only if the merchant requires you to send it back.
I actually received the incorrect product from a seller on eBay once and was not asked to return it back so that is interesting.
I called RBC and they said that Visa will not force the buyer to send it back, especially at my own cost. But I cannot be certain if that is the truth..

I can confirm RBC will not ask you to send it back.

+2

Jul 14th, 2021 7:47 pm

jamieson604 [OP]: Newbie; Jan 2, 2020; 48 posts; 27 upvotes

Jul 14th, 2021 7:47 pm

divx wrote: ↑ I can confirm RBC will not ask you to send it back.

Thank you!!

Jul 16th, 2021 2:31 pm

flyboy320: Deal Addict; Jun 13, 2008; 1762 posts; 826 upvotes; Up in the air

Jul 16th, 2021 2:31 pm

I had an item from Aliexpress arrived damaged a couple of months ago. I went through their dispute process and at first they offered about 20% of the item value, so I clicked on “do not accept” and uploaded more evidence of the damage. This went on several more times, each time I refused Aliexpress’ offer and eventually they gave me a refund of 90%. Sometimes it’s a negotiation.

Freedom Mobile $99/yr.
Fido 3GB data only plan

+1

Reply to Thread

Top

Thread Information

There is currently 1 user viewing this thread. (0 members and 1 guest)