Credit card refund issue and consumer protection
-Returned the item on Jan 20. Store refunded "all" $312 back to my credit card instead of giving me $150 gift card + remaining balance back to my credit card. They made a mistake and I haven't even thought about it until today.
-It has been 3 weeks and I haven't got my credit back to my card.
-Spoke to the store manager on the phone. She said everything looks right on their end and not going to do anything as credit was already issued. I just stopped by the store and talked to the assistant manager. Asked her if she can show me the invoice or any document showing that the refund transaction was actually approved but she said she can't due to the "privacy issue" which I cant really understand.
-Contacted master card. They said I can only dispute $162 as that was the original amount even thought I have a receipt showing $312 back to my credit card. Credit card company advised me to contact consumer protection. And I assume it will take a long time to get my money back.
a few questions here
1.Anybody has experience with protection act? how was your experience?
2.Store manage said it's impossible to see my order detail in their system(I don't understand) and also can't show me the transaction invoice due to privacy reason. Is this true? Can I ask them to show me the proof? 3. what else can I do? I am really stuck now.
This is so frustrating..I have the receipt but nobody will do anything.