Credit Karma says I deactivated my account

Recently I was unable to login to my Credit Karma account. When I tried to login, it said there was no account associated with my email address.

After contacting their customer support, Credit Karma claims I deactivated my account. Their email states "After review, it appears you elected to deactivate your account. Once a Credit Karma Canada account has been deactivated, you must wait 6 months before you're eligible to register for another account."

I never deactivated my account at any point. Any idea what's going on? I don't particularly care about the Credit Karma account, just want to make sure my information is not compromised. I shot off another email to Credit Karma asking for more details but I doubt I'll get more info from them.