Credit Union took my mortgage payment twice
This week Crosstown correctly took $600 from my TD checking account for my mortgage correctly. Then Thursday they incorrectly took out another $600 for my mortgage. I called Crosstown and they said they are aware of the issue but that it is a company called CUPS Payment Services who messed up the AFT and that it is a wide spread issue. Crosstown says they do not have the extra $600.
I'm quite angry over this as it feels like theft. $600 was taken out of my account unauthorized.
The Crosstown bank manager told me that CUPS said the funds should have been transferred back to TD last night (Friday) and that I should be able to see them in my checking account now, but it's still not there. I called TD and they don't see anything pending.
Has anyone experienced or heard of an issue like this before? When can I expect my $600 to appear back in my TD checking account?