Customer started yelling & calling me an idiot repeatadly - what would you do?
So today I had to deliver a parcel that was labelled "return to sender" but no reason specified. I delivered it to the address. About an hour later, the home owner found me on the route, and started yelling at me.
Customer: "WHY DID YOU BRING THIS TO ME? ARE YOU STUPID? DONT YOU SEE I AM THE ONE WHO SENT IT??
Me: I did see that but there was a mark through it and it was labelled return to sender. I apologize for the inconvenience but it's in your best interest to call the company (it was a store purchase) and ask them why they are sending it back to you.
Customer: I CALLED YOUR COMPANY AND THEY TOLD ME THEY DONT KNOW WHAT HAPPENED AND IT WAS THE DELIVERY PERSON DECISION SO TELL ME WHY ARE YOU STUPID AND DONT READ?
Me: Again Ma'am, as I sai.. (interupted)
Customer: No ARE YOU STUPID AND YOU CANT READ? WHY DIDNT YOU SEND IT WHERE IT GOES, WHY DO YOU KEEP GIVING BACK TO ME? YOURE AN IDIOT HOW DO YOU EVEN HAVE A JOB
Me: Ma'am, I (Interupted again)
Customer: NO YOURE STUPID HOW DO YOU DO THIS JOB YOU DONT KNOW WHAT YOURE DOING WHY YOU AN IDIOT FOR IT SAYS SENDER HERE I AM SENDER
I just pointed at the 1-800 number on the truck & in an agressive/loud tone I said "call them up for an explanation, if you follow me i'll call the police, now leave me alone" & I walked away.
I got back to my station & the supervisor gave me ***** for being rude to a customer. They said that they got a complain that I yelled & screamed at someone and then walked away.
In my *opinion*, the problem with the package had to do with the label. I suspect that they printed out the wrong label, because to me, at a quick look, the item label just didn't look right. I assume it got to where it was going, didn't scan properly, and was sent back. BUT I can't tell them that, because again, it's just my assumption, and opinion.
So curious, what would you do in the situation?
FYI, I have cut them off from future service due to harassment. Their deliveries will be held until an investigation has taken place, which could be 2-3 weeks.
Customer: "WHY DID YOU BRING THIS TO ME? ARE YOU STUPID? DONT YOU SEE I AM THE ONE WHO SENT IT??
Me: I did see that but there was a mark through it and it was labelled return to sender. I apologize for the inconvenience but it's in your best interest to call the company (it was a store purchase) and ask them why they are sending it back to you.
Customer: I CALLED YOUR COMPANY AND THEY TOLD ME THEY DONT KNOW WHAT HAPPENED AND IT WAS THE DELIVERY PERSON DECISION SO TELL ME WHY ARE YOU STUPID AND DONT READ?
Me: Again Ma'am, as I sai.. (interupted)
Customer: No ARE YOU STUPID AND YOU CANT READ? WHY DIDNT YOU SEND IT WHERE IT GOES, WHY DO YOU KEEP GIVING BACK TO ME? YOURE AN IDIOT HOW DO YOU EVEN HAVE A JOB
Me: Ma'am, I (Interupted again)
Customer: NO YOURE STUPID HOW DO YOU DO THIS JOB YOU DONT KNOW WHAT YOURE DOING WHY YOU AN IDIOT FOR IT SAYS SENDER HERE I AM SENDER
I just pointed at the 1-800 number on the truck & in an agressive/loud tone I said "call them up for an explanation, if you follow me i'll call the police, now leave me alone" & I walked away.
I got back to my station & the supervisor gave me ***** for being rude to a customer. They said that they got a complain that I yelled & screamed at someone and then walked away.
In my *opinion*, the problem with the package had to do with the label. I suspect that they printed out the wrong label, because to me, at a quick look, the item label just didn't look right. I assume it got to where it was going, didn't scan properly, and was sent back. BUT I can't tell them that, because again, it's just my assumption, and opinion.
So curious, what would you do in the situation?
FYI, I have cut them off from future service due to harassment. Their deliveries will be held until an investigation has taken place, which could be 2-3 weeks.
Be Happy
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