Food & Drink

Customising Order. Refused. Big or No Deal?

  • Last Updated:
  • Jan 20th, 2018 6:04 pm
Deal Expert
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Jan 27, 2006
19409 posts

Customising Order. Refused. Big or No Deal?

It some what bothered me but let it goes because not going out of my way. I had done it many times but guessing he's owner? First time he prepared my order.

Osmow's. Shawarma Chicken Wrap.

I wanted sauce layered before and after chicken & toppings is put on.

He refused because it will "ruin" the wrap. I said I've done it before but still says he can't.

Is this a big or deal to you? I'm not asking for extra and they put more than enough but just want it even.
"I'll put up color bars before I'll put you in front of our cameras."

- MacKenzie
4 replies
Deal Fanatic
User avatar
Oct 1, 2011
6337 posts
Don't know why he wouldn't do it. Such a small request, to make you (his customer) happy.

I think I'd be a little annoyed as a customer, as well.
Deal Fanatic
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Aug 16, 2010
7224 posts
Between Countries
LOL. Try telling Gordon Ramsay how to cook your Beef Wellington and see how well that goes Smiling Face With Open Mouth. I don't think it's a huge deal. He's probably just making it the way he's been taught. On the other hand, it's not a 3 star restaurant and it wouldn't be a huge deal for him to make slight changes, too. Nothing I'd lose sleep over.
Deal Addict
Apr 12, 2005
1058 posts
Seems pretty reasonable request. If they wont they wont

If it really bugs you go somewhere else.

Its like Terroni in Toronto that refuses to cut their pizzas. Seems silly but thats their policy and they wont do it.

You can always vote with your $$$
Deal Addict
Jun 21, 2016
3116 posts
you should have just said you don't care if it ruins the wrap
I think he was just trying to help, and avoid a customer coming back and blaming him for the wrap falling apart or leaking or whatever he was suggesting would be ruined