CUSTOMS duties Help!
I've bought many items over the last few months from European retailers and have had to only pay DHL brokerage fees and taxes, but not duties on import because of CETA. For example: Ordered $450 worth of shoes from Carmina, paid $80 on taxes and brokerage fees. Ordered $300 worth of clothes from Reiss, and paid around $55 in fees. However, most recently I just ordered a couple of suits from Italy, valued around $1200, and DHL just sent me a fee for $551 for my parcel to be released by customs. Now, I don't know the detailed breakdown of these customs fees. I will find out when the item arrives next week. But this seems crazy to me. The taxes on an item like that should only about around $200 + minor brokerage fees. the $551 fee suggests they probably also charged my duties which should not be happening due to CETA.
I've never run into this situation before and I'd appreciate it if you can advise me on how to best address this. Should I be calling DHL after I receive the item, or do I called customs and border services? If this doesn't get resolved, I"ll just have to return the items and get a refund on those customs fees because there's no good reason why my customs fees on $1200 worth of items coming from an EU country should be $551.
Appreciate your help!