Customs Fees On Free Replacement
Hi there! I'm so sorry if this is in the wrong place, I'm a little new but I have no idea where to go or who to ask for advice in this situation.
Recently, I bought a jacket from an indie clothing store for around $100CAD and I paid for USPS shipping. The item got here fine, I didn't pay any fees on it - however, the item itself was damaged. I talked to the seller who was incredibly gracious and immediately shipped out a replacement free of charge for me. However, they used UPS for this and now I'm getting a $50 import/brokerage fee coming up. The package is set to come tomorrow and I don't know what I should do in response? I technically did not pay for this second package and if I have to pay $50, I'd rather just not accept it, somehow, if possible.
Thank you so much for reading, all advice is appreciated!
Recently, I bought a jacket from an indie clothing store for around $100CAD and I paid for USPS shipping. The item got here fine, I didn't pay any fees on it - however, the item itself was damaged. I talked to the seller who was incredibly gracious and immediately shipped out a replacement free of charge for me. However, they used UPS for this and now I'm getting a $50 import/brokerage fee coming up. The package is set to come tomorrow and I don't know what I should do in response? I technically did not pay for this second package and if I have to pay $50, I'd rather just not accept it, somehow, if possible.
Thank you so much for reading, all advice is appreciated!