Deadbolt Cylinder not turning all the way

rosario99 wrote: ↑ I own a Baldwin handleset with the SmartKey feature; single cylinder deadbolt. The handlset is installed on an exterior metal door. The door used to operate fine but now when i go to turn the lock cylinder it isnt turning all the way.

Normally i insert the key with it facing upward, 12 o'clock position. I then turn it to about 6 o'clock to fully retract the deadbolt. What is happening now is i can turn it to only about 4 o'clock and then the key stops turning. I've tried other key copies but they too dont work.

Is this a problem with the lock cylinder or the deadbolt seriously rubbing against the striker? I've already tried graphite, pushing, pulling, and lifting the door via the handle.

Sadly the door is of a storage location with no other access so i have no way to remove the interior side thumbturn lever. I would appreciate any troubleshooting ideas.

2flags wrote: ↑ What happens if you try to locking it when the door isn't shut? If it locks fully, then I would look at that the lock strike ... maybe you are correct - it's rubbing.

2flags wrote: ↑ it's rubbing.

rosario99 wrote: ↑ Yes it is exposed to the elements. I've tried lock deicers and i've also tried turning it during out fluctating temperatures (up to 10'c). Still it refuses to turn beyond 4 oclock. Make no mistake the tumbler pins are lining up as i am able to turn the key beyond 1 oclock its just the cyclinder refuses to continue to rotate beyond 4 oclock. I did a quick test with another lock (i own 5 of these Baldwin handlesets) and it seems when the cylinder is turned to about 4 oclock that is when the deadbolt begins to retract. The issue could be a seized deadbolt mechanism or the deadbolt is seriously jammed in the striker. My hypothesis so far.

jm1 wrote: ↑ When you push and pull the door around the cylinder area, is there a tiny bit of movement between the cylinder and strike? There should be a little bit, but it's common to have the cylinder pressed hard against the strike because of too much weatherstripping around the door. The compressed weatherstripping is pushing the cylinder against the strike. So you need to compress the weatherstripping more to relieve the pressure holding the cylinder against the strike.

If this door opens outward and you're inside, then REALLY pull on the door handle WHILE turning the key at the same time. Push outwards and turn the key if the door swings inwards.

rosario99 wrote: ↑ I'll give this approach a try. For the record there is no movement when i pull/push door the last i tried.

rosario99 wrote: ↑ I own a Baldwin handleset with the SmartKey feature; single cylinder deadbolt. The handlset is installed on an exterior metal door. The door used to operate fine but now when i go to turn the lock cylinder it isnt turning all the way.

Normally i insert the key with it facing upward, 12 o'clock position. I then turn it to about 6 o'clock to fully retract the deadbolt. What is happening now is i can turn it to only about 4 o'clock and then the key stops turning. I've tried other key copies but they too dont work.

Is this a problem with the lock cylinder or the deadbolt seriously rubbing against the striker? I've already tried graphite, pushing, pulling, and lifting the door via the handle.

Sadly the door is of a storage location with no other access so i have no way to remove the interior side thumbturn lever. I would appreciate any troubleshooting ideas.

barqers wrote: ↑ OP,

I'm going to post this here because everyone in your roofing thread is dying to hear about what happened with that situation several years ago. Can you reply to that thread to ease everyone's apprehension? :O