Dealership Service - Wait/Shuttle/Loaner
We’ve been going to Downtown Audi for over 10 years and In the beginning you’d get a loaner, no problem for a routine oil change for half a day. Over the years, that service has been reduced to only long term service would be offered a loaner and they offered a shuttle for one day work. In the last two years that eventually turned into they’d call you an uber. And now with the pandemic there’s nothing offered and they discourage you from waiting around and only said they have a valet service at a $50 cost to the customer. As a luxury brand the decrease in services has been disappointing and we’ve been with them for 3 cars now. We have Audi Care so I need to have my car serviced there since it’s already covered.
My friend had his Mercedes serviced at Durham a few weeks ago and got a loaner.
I called Midtown Audi and they will offer Uber.
I am curious what other dealerships are doing for customers getting work done.
I can understand they don’t want the liability of issues with COVID but charging a fee is a bit outrageous when they have no options and it’s not exactly an easy place to walk from.