Death in the family
My situation is that we booked through flighthub instead of BA directly, and we have already completed our journey. But if they still offer discounts for family death related travel, they should offer a refund if the flight already happened. I'm just not sure about the whole flighthub deal. Phone the CS of BA, they said to talk with flighthub since I booked with them. Phoned flighthub and their agent sounded totally clueless and he said there is no such thing, and kept mentioning that we could get a refund if the flight did not took place. He kept missing the point that the whole reason we flew was BECAUSE of the death in the family, not that our travel was interrupted because of our tragedy.