added more pictures
I got a box of them and only one piece was with black stuff so I cut to see inside.
Aug 24th, 2021 4:55 pm
Aug 24th, 2021 5:12 pm
So I think the first thing that I would say for this is to check your contract. All hardwood flooring, and just hardwood in general, comes in three types.
Aug 24th, 2021 6:08 pm
I have no advice OP, but I wouldn’t be happy with that either. Perhaps it is the lighting, but it doesn’t even look close to the same product. Good luck.
Aug 25th, 2021 11:33 am
It doesn't look like the same floor to me either. The supplier could have installed the incorrect product. It does happen with new builds.
Aug 25th, 2021 11:56 am
Aug 25th, 2021 7:14 pm
you mean real estate lawyer ? My lawyer is aware and we asked to postpone the closing date but lawyer of the builder said its not a reason.
Aug 25th, 2021 7:22 pm
Aug 25th, 2021 7:44 pm
The builder's lawyer is working for the builder so he will tell you whatever it takes to get rid off you.travelw9 wrote: ↑ you mean real estate lawyer ? My lawyer is aware and we asked to postpone the closing date but lawyer of the builder said its not a reason.
And it will take time to meet with a builder and supplier for this issue, looking for any explanation and reasons to push them to change. this is not acceptable and I'm very mad.
Aug 25th, 2021 8:10 pm
Aug 25th, 2021 8:13 pm
SubjectivelyObjective wrote: ↑ So I think the first thing that I would say for this is to check your contract. All hardwood flooring, and just hardwood in general, comes in three types.
You have Clear, Select, and Character/Knotty, then there are variations between the two. The hardwood flooring companies may have different names for this.
In order, they basically refer to no knots, some small tight knots, and then as many lots as possible and whatever size.
Does your contract quote the specs of the flooring? The one shown in the showroom/display is probably clear or the best one. Also what does a pic of the whole floor look like?
Aug 25th, 2021 9:27 pm
Aug 25th, 2021 9:52 pm
Aug 26th, 2021 9:27 am
Aug 26th, 2021 9:32 am
Aug 26th, 2021 9:39 am
thanks for your comments, you are right with a name of the hardwood. I just can't get how they can show one thing and put on the floor another one...for me it looks ugly and make me upset every time I go there...can't imagine seeing it every dayazn_dan wrote: ↑ Reviewing the zoomed out pictures, I do believe they installed you what you wanted.
Googling "Elements Stonecrop", I would assume your flooring is Kentwood Brush Oak Stonecrop 5"?
Going to their site for the specified colour: Potential Hardwood and moving over to the second picture. I do see the same grey/black characteristic knots that you are showing. If the flooring is totally different, please disregard the above comment.
While I do agree that the sample at the builder's decor center may not be a good example of what you were receiving, as it is such a small size. This is honestly the risk we take going with a new build and is applicable to so many other aspects (countertops, tiling and etc).
Aug 26th, 2021 9:40 am
Aug 26th, 2021 9:48 am
Aug 26th, 2021 9:49 am
Aug 26th, 2021 9:57 am
Aug 26th, 2021 10:19 am
It is definitely unfortunate that flooring's appearance bugs you but I am hoping you can come to some agreement between you and the builder. As their decor center sample gave you a false impression of what the flooring would be like.