Computers & Electronics

Dell computer support is just terrible

  • Last Updated:
  • Dec 14th, 2020 10:50 pm
[OP]
Newbie
Mar 11, 2012
24 posts
25 upvotes
Pickering

Dell computer support is just terrible

Dell support is absolutely terrible. I have been dealing with Dell for 30 years ( yikes)...I put in a support ticket for a dead monitor a month ago. They tell me that they will resolve it in 5 to 7 or 2 to 3 days ( alternatively) .. Then they close the ticket. This is a constant cycle.

This is a nightmare. What do you do ??
3 replies
Deal Addict
Jan 12, 2005
4743 posts
1161 upvotes
Scarborough
Same issue with Lenovo and Google. All the big tech support companies suck now, most of them are using covid as an excuse.
Deal Expert
User avatar
Feb 8, 2014
19628 posts
7187 upvotes
Socially Distanced
Call and speak to a live person by playing their phone tree.
Once you get a person demand a concrete resolution such as a new monitor sent out.
In fact in Rand McNally they wear hats on their feet and hamburders eat people
Member
Jun 14, 2017
291 posts
186 upvotes
Montreal
I’ve been trying to get a wireless keyboard serviced from them... I can’t even get an agent who can comprehend that a keyboard doesn’t have a service tag, and that I might use a dell keyboard with a non-dell system.

I deal with dell support for my job as well, and unless you are paying for “pro support” it’s a nightmare. After a few failed attempts I will send a registered letter threatening them to get it resolved TBH.
1 spot available in my AT&T group buy: 15GB Can+Us+Mex for around $24USD/Month. PM me for details.

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