Dell issued refund on shipped item
Hey everyone,
I ordered 2 things from Dell (Netgear R6400 router and a XPS). My routers that were ordered where on pricing error ($8.99) which they happened to cancel and issue me a refund for. However, I was checking my credit card and bank statements and it seems that they may have refunded my XPS. I just got a confirmation that the Item was sent but I can't seem to track it. But I have an email out asking about with the shipper.
Can they cancel the refund or charge me back? What should I do? Can I legally keep the item?
EDIT: It was Dell.
Any insight would be great. Thanks!
I ordered 2 things from Dell (Netgear R6400 router and a XPS). My routers that were ordered where on pricing error ($8.99) which they happened to cancel and issue me a refund for. However, I was checking my credit card and bank statements and it seems that they may have refunded my XPS. I just got a confirmation that the Item was sent but I can't seem to track it. But I have an email out asking about with the shipper.
Can they cancel the refund or charge me back? What should I do? Can I legally keep the item?
EDIT: It was Dell.
Any insight would be great. Thanks!
Last edited by Doubledrop on Aug 27th, 2019 2:52 pm, edited 3 times in total.