Dell threatens me for asking a question

Feb 8th, 2021 10:54 am

#1

hagbard [OP]: Deal Expert; Dec 19, 2001; 30926 posts; 1759 upvotes; Fernando Poo

Feb 8th, 2021 10:54 am

Dell threatens me for asking a question

Posted a question on Dell's forum asking about what panel type they use on the XPS 13 since Tom's Hardware says it isn't IPS. I then get an email saying the post was deleted because it didn't meet their posting guidelines. I then post that they did this in reply to a Facebook ad, they deleted that too. Then I said I'm going to post in hardware forums about their behavior when asked basic questions, they then say I'm posting "Dell centric information" and demand I remove any such posts. Obviously, I didn't and got more motivated.

Go to their facebook page and see all the anger against Dell, and that they are also starting to threaten these people as well. Couldn't find a positive comment on the entire page. Evil company.

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Feb 8th, 2021 10:58 am

#2

jaybeeg: Member; Sep 16, 2015; 342 posts; 708 upvotes; Calgary, AB

Feb 8th, 2021 10:58 am

One of the most offensive aspects of Facebook is that companies can censor comments on their pages. A thousand angry customers can simply disappear with a few mouse clicks.

Of course, the flip side is that if 99% of customers are happy and only 1% are unhappy, you can bet that only those with negative experiences will post.

+6

Feb 8th, 2021 11:03 am

#3

hagbard [OP]: Deal Expert; Dec 19, 2001; 30926 posts; 1759 upvotes; Fernando Poo

Feb 8th, 2021 11:03 am

Well, the company has real issues if they reject posts for asking basic questions like the one I asked, then threaten me for asking it again elsewhere. BTW, I've seen plenty of posts with other companies that are positive, but yes, they generally are people who are not satisfied (if you're satisfied what do you have to complain about right?).

Seems to me the reason they deleted my post was they don't want people to know the answer to the question (ie: using TN panels??) and threatening me claiming "Dell centric information" and demanding my removing such posts elsewhere. Clearly, they want what is hidden to remain so (or they're idiots).

+2

Feb 8th, 2021 3:24 pm

#4

StatsGuy: Deal Addict; Dec 20, 2018; 4706 posts; 3816 upvotes

Feb 8th, 2021 3:24 pm

hagbard wrote: ↑ Well, the company has real issues if they reject posts for asking basic questions like the one I asked, then threaten me for asking it again elsewhere. BTW, I've seen plenty of posts with other companies that are positive, but yes, they generally are people who are not satisfied (if you're satisfied what do you have to complain about right?).

Seems to me the reason they deleted my post was they don't want people to know the answer to the question (ie: using TN panels??) and threatening me claiming "Dell centric information" and demanding my removing such posts elsewhere. Clearly, they want what is hidden to remain so (or they're idiots).

You didn't elaborate, but how is Dell threatening you and others on FB? Cease and desist or ?

+7

Feb 8th, 2021 4:36 pm

#5

tew: Deal Addict; Jun 13, 2010; 3121 posts; 3083 upvotes; GTA

Feb 8th, 2021 4:36 pm

StatsGuy wrote: ↑ You didn't elaborate, but how is Dell threatening you and others on FB? Cease and desist or ?

Doesn't look like they threatened the OP. They told him to remove his posts claiming "Dell centric information" but the OP didn't post what Dell will do if anything if he didn't remove them. Unless there is more to the story OP is exaggerating.

Last edited by tew on Feb 8th, 2021 9:32 pm, edited 1 time in total.

+8

Feb 8th, 2021 8:08 pm

#6

hagbard [OP]: Deal Expert; Dec 19, 2001; 30926 posts; 1759 upvotes; Fernando Poo

Feb 8th, 2021 8:08 pm

StatsGuy wrote: ↑ You didn't elaborate, but how is Dell threatening you and others on FB? Cease and desist or ?

Just they're telling me to delete any comments made in other forums.

+2

Feb 8th, 2021 8:22 pm

#7

shikotee: Deal Addict; Mar 20, 2009; 4828 posts; 2724 upvotes; Toronto

Feb 8th, 2021 8:22 pm

So - not really a threat.
They are simply asking you to do something you do not want to do.

+9

Feb 8th, 2021 8:41 pm

#8

dealz4all: Sr. Member; Feb 4, 2011; 594 posts; 375 upvotes

Feb 8th, 2021 8:41 pm

hagbard wrote: ↑ Well, the company has real issues if they reject posts for asking basic questions like the one I asked, then threaten me for asking it again elsewhere. BTW, I've seen plenty of posts with other companies that are positive, but yes, they generally are people who are not satisfied (if you're satisfied what do you have to complain about right?).

Seems to me the reason they deleted my post was they don't want people to know the answer to the question (ie: using TN panels??) and threatening me claiming "Dell centric information" and demanding my removing such posts elsewhere. Clearly, they want what is hidden to remain so (or they're idiots).

No offence, but what is your definition for "threaten"?

+3

Feb 8th, 2021 10:12 pm

#9

WMPCOT: Deal Addict; Apr 26, 2013; 2820 posts; 2070 upvotes; Toronto

Feb 8th, 2021 10:12 pm

Not a fan of Dell but the embellishment of using threatening is worse.

+4

Feb 8th, 2021 10:33 pm

#10

DaVibe: Deal Expert; Nov 16, 2004; 19223 posts; 6775 upvotes; Toronto

Feb 8th, 2021 10:33 pm

You don't normally have companies contacting you, demanding that you delete something. Yes, that's a threat as threats come online.

RedFlagDeals Addict

+3

Feb 8th, 2021 10:47 pm

#11

shikotee: Deal Addict; Mar 20, 2009; 4828 posts; 2724 upvotes; Toronto

Feb 8th, 2021 10:47 pm

DaVibe wrote: ↑ You don't normally have companies contacting you, demanding that you delete something. Yes, that's a threat as threats come online.

Sounds like Dell feels threatened by the question.

Feb 9th, 2021 3:14 am

#12

hagbard [OP]: Deal Expert; Dec 19, 2001; 30926 posts; 1759 upvotes; Fernando Poo

Feb 9th, 2021 3:14 am

shikotee wrote: ↑ Sounds like Dell feels threatened by the question.

They're threatened by "what type of panel is used in the XPS 13, Tom's Hardware guide says it isn't IPS". That was the entire question. They deleted it, and when I asked why on facebook, and repeated the question I got:

"To ensure the security of your information, I'd suggest that you delete the post containing any Dell centric information & send us a private/direct message." My thought is, "or what?"

+1

Feb 9th, 2021 3:18 am

#13

Quentin5: Deal Expert; Feb 8, 2014; 19014 posts; 6883 upvotes; Socially Distanced

Feb 9th, 2021 3:18 am

It doesn't seem like they made a threat against you as in do what we say or else. No threats of harm, lawsuits or concrete galoshes.
That said Dell is a headache which i learned from buying a monitor from them and in future won't be buying from them again.

In fact in Rand McNally they wear hats on their feet and hamburders eat people

Feb 9th, 2021 6:10 am

#14

ozzie16: Deal Addict; Oct 27, 2012; 2167 posts; 3393 upvotes; Toronto

Feb 9th, 2021 6:10 am

Clickbait title and hyperbole by the OP here. Dell’s not great but “threaten” is a gross exaggeration.

+7

Feb 9th, 2021 6:52 am

#15

hagbard [OP]: Deal Expert; Dec 19, 2001; 30926 posts; 1759 upvotes; Fernando Poo

Feb 9th, 2021 6:52 am

ozzie16 wrote: ↑ Clickbait title and hyperbole by the OP here. Dell’s not great but “threaten” is a gross exaggeration.

How about "vague threat"?

Feb 9th, 2021 7:41 am

#16

Tyler18: Member; Apr 16, 2008; 304 posts; 273 upvotes

Feb 9th, 2021 7:41 am

hagbard wrote: ↑ They're threatened by "what type of panel is used in the XPS 13, Tom's Hardware guide says it isn't IPS". That was the entire question. They deleted it, and when I asked why on facebook, and repeated the question I got:

"To ensure the security of your information, I'd suggest that you delete the post containing any Dell centric information & send us a private/direct message." My thought is, "or what?"

This doesn’t sound like a threat, they seemingly think you posted some personal information and are asking you to send them a DM (to ensure the security of your information). From experience Dell customer service is very unclear in their communication and also very vague. I am failing to see any threat, in fact they say they “suggest” which isn’t even a veiled threat. They can also delete anything they want on their own website.

I am NOT a fan of Dell customer service and can’t think of a worse customer service experience in the last couple of years, but to call that threatening is a great exaggeration.

+2

Feb 9th, 2021 8:47 am

#17

1000islands: Member; Aug 8, 2010; 476 posts; 50 upvotes

Feb 9th, 2021 8:47 am

hagbard wrote: ↑ They're threatened by "what type of panel is used in the XPS 13, Tom's Hardware guide says it isn't IPS". That was the entire question. They deleted it, and when I asked why on facebook, and repeated the question I got:

"To ensure the security of your information, I'd suggest that you delete the post containing any Dell centric information & send us a private/direct message." My thought is, "or what?"

That's a great threat, if they mean they will disclose your information or use your information against you

Feb 9th, 2021 8:48 am

#18

1000islands: Member; Aug 8, 2010; 476 posts; 50 upvotes

Feb 9th, 2021 8:48 am

I think you can suit them. This is a privacy issue.

Feb 9th, 2021 9:11 am

#19

dealz4all: Sr. Member; Feb 4, 2011; 594 posts; 375 upvotes

Feb 9th, 2021 9:11 am

hagbard wrote: ↑ "To ensure the security of your information, I'd suggest that you delete the post containing any Dell centric information & send us a private/direct message." My thought is, "or what?"

Well, nothing will happen if you don't send them private/direct message. They may just delete your post in their forum or FB, indicating their policy.

Why don't you send them a private/direct message and see what they reply?

IMHO, unless you get a cease and desist, I don't consider it as a threat. They are exercising their rights within their forum and FB, which most vendors do.

Feb 9th, 2021 9:18 am

#20

dealz4all: Sr. Member; Feb 4, 2011; 594 posts; 375 upvotes

Feb 9th, 2021 9:18 am

1000islands wrote: ↑ That's a great threat, if they mean they will disclose your information or use your information against you

Nothing in their message says that they will disclose or use OP's information against OP.
It is standard in forums to request to contact by DM, if the post contains order number or customer information.

Maybe product rep misunderstood that OP is asking about his/her order.

+1