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DHL fees when taxes/duties are not due

  • Last Updated:
  • Apr 1st, 2020 2:39 pm
Sr. Member
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Oct 16, 2002
834 posts

DHL fees when taxes/duties are not due

Hi all,

Anyone had experience with packages under $20CAD or under $60CAD which are declared as unsolicited gift?

For both of these cases taxes and duties are not chargeable as there's an exemption. Yet for two shipments, one under $20, one gift under $60 these were charged.
DHL's brokerage department is claiming that Processing Fee and Transaction Fee are charged regardless of amounts, yet DHL's own published fees state:

"Processing Fee":"A service charge is applied to any import of a non-document shipment for which DHL advances to Customs any duties, charge or taxes and then re-bills the receiver."

"Transaction Fee": The transaction charge is added to any import shipment where DHL Express (Canada) has to collect the duties and taxes on delivery.

The fee schedule is published here: ... _ca_en.pdf

Has anyone had any luck in convincing the DHL brokerage department to follow their own published company policies and not engage in anti-competitive behaviour by systematically overcharging?
1 reply
Deal Addict
Jul 13, 2016
1018 posts

with UPS Standard/FedEx Ground there are fees if the package is valued over 20 CAD no matter what (even if it's a gift), but under 20 CAD it's 100% free


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