Shopping Discussion

Disgusted by ROGERS Customer Service

  • Last Updated:
  • May 23rd, 2012 2:37 pm
Deal Addict
User avatar
Aug 21, 2005
2327 posts
248 upvotes
So just got off the phone with Rogers Cable Retentions (these are supposed to be the nice ones for heaven's sake) as they tried to explain to me why the cable portion of my bill increased by $8 this month. So even with a business degree in finance, an arts degree in economics, a CMA designation and and MBA, I was told, and I quote,"You'll have to take your bill into a Rogers Video store and perhaps they can take out some markers and draw some picture or something to explain it to you."
Deal Fanatic
User avatar
Sep 30, 2003
7289 posts
635 upvotes
enricor wrote: going on 10 years Bell free, and i will not fall of the wagon again.
+1000. The second Teksavvy comes into my area with cable internet I'm dropping rogers.
Deal Addict
User avatar
Sep 23, 2009
1341 posts
91 upvotes
Brampton
Standard operating procedure from what I can see...I don't understand, what's the problem? This is the normal for them... :D

I almost believe that they should have a course in High School or at the very least University. Call it how to 'get screwed for the rest of your life' course and make everyone sign into a Rogers contract. The experience of this one course alone will take the place of all financial courses and be more valuable. Unfortunately, after signing up for this course you will never have any money left for anything else...

And if you get an A in this course they you get to go to the graduate level and join bell...

I'll just stop now.... :lol:
Sr. Member
User avatar
Aug 20, 2009
888 posts
119 upvotes
Bell is much worse. I moved my internet from one location to another. Was on the phone with bell about 11 times over the course of 1.5 yrs to get them to correct my new address. Bell didn't care because the "one bill" had the correct address so they got their money, but when I need to makes changes or enquirers about my internet service, they give hell because the address doesn't match.
Warning: Hereinabove may contain traces of irony and/or sarcasm!
Newbie
Jul 12, 2010
2 posts
Toronto, ON
Hi Ethan.

I'm Nina with the Rogers online communications team. I've reached out to you via PM to gather further information so I can try to help. Although we don't replace existing lines of help, we are committed to improving the customer experience so we jump in occasionally where we can.

Thanks,
Nina

I can also be found on Twitter @RogersNina
Deal Fanatic
May 23, 2003
9568 posts
1112 upvotes
GTA
RogersNina wrote:

I can also be found on Twitter @RogersNina


Ha... Let us know how this one goes...To be expected big companies are monitoring forums nowadays...
Deal Expert
User avatar
Jun 14, 2003
23140 posts
189 upvotes
linux2k wrote: Bell is much worse. I moved my internet from one location to another. Was on the phone with bell about 11 times over the course of 1.5 yrs to get them to correct my new address. Bell didn't care because the "one bill" had the correct address so they got their money, but when I need to makes changes or enquirers about my internet service, they give hell because the address doesn't match.
It took me 3 months for N phone calls to 3 different Bell department to cancel 3 services (phone, TV, internet) that they gave us without any of our involvement (probably, a data entry error and type in wrong phone number). The amount of mistakes they made in the course of that 3 months is amazing. I considered the probability of the octopus to guess the world cup game correctly should be higher than the probability of the amount of mistakes Bell made in that 3 months (i.e. if it is not Bell but a normal company).

Based on that experience, I called that new Bell's Law.

Murphy's law:

Anything that can possibly go wrong will go wrong.

new Bell's law:

Anything that is not possible to go wrong will go wrong.
Too many people spend money they haven't earned to buy things they don't want, to impress people they don't like. -- Will Smith
Growing older is mandatory. Growing up is optional.
Stay hungry, stay foolish.
Deal Fanatic
Jul 4, 2004
8457 posts
1402 upvotes
Bell is a much worse devil, that's why when you run into problems with them and you will, you are welcomed into "Bell Hell." At least with Roger's you can always reason with someone and get credits/free months on errors and the problem sooner or later corrected. With Bell they'll give you a contract and then a couple of months in decide that they don't want to honor the terms any longer.

If you are able to get Bell to agree that they did screw you over, you then have to call in each month, go over the whole story with everyone you speak (about 45 minutes on the phone) and request a credit each and every month. That's what I had to do when I had unlimited Internet on contract and they decided that they were going to instead limit me to 60GB even though I still had 6 months left on contract. What a horrible company.
[OP]
Deal Addict
Oct 25, 2008
2294 posts
316 upvotes
North York
RogersNina wrote: Hi Ethan.

I'm Nina with the Rogers online communications team. I've reached out to you via PM to gather further information so I can try to help. Although we don't replace existing lines of help, we are committed to improving the customer experience so we jump in occasionally where we can.

Thanks,
Nina

I can also be found on Twitter @RogersNina
Thanks! Responded to you personally.
Ha... Let us know how this one goes...To be expected big companies are monitoring forums nowadays...
Will update forum on how this goes...
Deal Fanatic
User avatar
Sep 30, 2003
7289 posts
635 upvotes
They're taking another page from Comcast's book. Just having a couple people doing google searches for "Rogers sucks" and trying to put out a few fires won't fix the colossal customer service issues. Problem is, it's not all the CSRs. Sometimes it's billing, sometimes it's engineering...are they going to have specialists fix all those departments too? It'll never happen. If anything, Rogers is trying to avert a minor exodus to Teksavvy.
Newbie
Jul 12, 2010
2 posts
Toronto, ON
Hi again, since I'm new to this forum perhaps I should clarify what our role is here! :)

I'm a part of the online communications team at Rogers and we are striving to improve customer experience and make it easier to do business with us. Although we do not try to replace existing Customer Service and Technical Support, we aim to identify issues or problems through alternative channels such as Facebook, Twitter, blogs and forums and help where we can.

Please let me know if any of you have questions. I can also be found on Twitter under @RogersNina and the larger team under @RogersHelps.

Thanks,
Nina
Sr. Member
Dec 20, 2007
603 posts
47 upvotes
At least they answer the phone at Rogers. I waited for over an hour with Shaw the other day before hanging up. They have EXTREMELY long wait times for TV tech support, you basically are the last call answered out of all their departments. Picture keeps freezing on HD.
Deal Addict
Aug 5, 2009
1193 posts
109 upvotes
The wife and I settled down on the couch last Friday evening to watch an On Demand movie for the first time since we got our digital box.

Ordered the movie up, agreed to the charge.... stared at a blank screen.... "Error E209, please try again" (I likely have that error code number wrong, but that was basically it).

Checked "saved videos", it wasn't in there. So tried ordering again, same error.

Waited a bit, tried again - same error.

Tried another movie, same error.

Tried a free On Demand episode of the Daily Show, that worked fine.

I now almost entirely expect to find 4 movie on demand charges to show up on my next bill of course. Whee.
Deal Expert
User avatar
Jun 3, 2005
28554 posts
1257 upvotes
PunkeyDoodles Corner…
jetfire33 wrote: The wife and I settled down on the couch.....

I now almost entirely expect to find 4 movie on demand charges to show up on my next bill of course. Whee.
This will only be awesome if they're all pr0n :D .
PayTM$154, died. SDM: $4574 Rakuten: $134.54
100% Established: BST; Heat; FB market; Kijiji *BST: FS Mens Shoes & Boots: Lowa, Taft*
*Various Szs Vintage: Hartt, Florsheim Imp*
Deal Addict
User avatar
Aug 11, 2009
3012 posts
350 upvotes
Don't be nosey
ride365 wrote: At least they answer the phone at Rogers. I waited for over an hour with Shaw the other day before hanging up. They have EXTREMELY long wait times for TV tech support, you basically are the last call answered out of all their departments. Picture keeps freezing on HD.
So Shaw Direct isn't any better? I was planning on switching to them since Rogers is a pain in the A$$!!!

PS: I bet that if a new company comes into town, they could have higher prices than Rogers or Bell, but if they have good customer service, then i would for sure switch to them.....anyone agree with me as well?

I would so love to pay an additional $5-10 than wait for 2 hours on the phone...life is WAAAYY more important than a couple of bucks
PSN: RunOrDie226
add me!

Top