Do I Really Need To Upgrade - Rogers Ignite
I have Rogers Ignite 150 internet at home and it's been perfectly fine for my family all these years. Recently however, as the kids have had to start doing school from home due to COVID-19, our internet is crashing daily. The two Wi-Fi networks (2.4GHz and 5GHz) are just disappearing and the only way to get them back is to do a hard reset on the Rogers modem (which doubles as our wireless router and has been fine in that respect).
I spoke with Rogers and they said that the issue is being caused by having too many devices connected. Apparently Ignite 150 is good for ~8 devices and when the tech logged into my modem she said I had 16 devices connected. She insisted that to resolve this issue I needed to upgrade to either Ignite 500 or Gigabit. I just did a mental calculation and can confirm that in my home we have at least 23 devices connected to the Wi-Fi network, though not all simultaneously. We have things like Alexa's, Wyze cameras, Smart TV's, iPads, Smartphones, Laptops, Ecobee, Fire Stick, etc.
My question is will upgrading actually solve the issue or am I better off trying something else like a mesh router system?