Do you expect Rogers, Bell, Telus store employees to set up & transfer data to your new phone?
I'm asking this from the perspective of a retail associate who works for a telecom company. For a variety of reasons, and to keep things short, I would kindly disagree if your answer is yes. I'd say it's not our responsibility and that it's separate from the cellular network access + device subsidy which you pay for monthly. If it's Samsung or Apple, they make it very straight forward on their setup screens for transferring data. It's a matter of following and reading instructions. Additionally, this goes for all of us, don't worry, but that old phone has likely gotten quite dirty over the 2+ years... and probably goes with you in the washroom. Lastly and most importantly for us: we depend on making a living via commission from sales, so this often hinders our time & opportunity to do so.