Do you need to bug Rakuten for every transaction?

May 12th, 2020 10:55 pm

#1

roedoe [OP]: Sr. Member; Jun 8, 2019; 529 posts; 621 upvotes

May 12th, 2020 10:55 pm

Do you need to bug Rakuten for every transaction?

Seem Rakuten rarely automatically awards me the cash back. I need to report the missing cash back, then I get it. Anyone else?

And GCR is a lot worse too.

I own a service with Public Mobile and with Fido.

May 12th, 2020 11:08 pm

#2

drz400: Deal Addict; Sep 27, 2011; 3895 posts; 2812 upvotes; Toronto

May 12th, 2020 11:08 pm

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Last edited by drz400 on Nov 25th, 2022 12:36 pm, edited 1 time in total.

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+2

May 13th, 2020 7:12 am

#3

Mr. Robo: Deal Fanatic; Sep 29, 2004; 5258 posts; 1895 upvotes; Toronto

May 13th, 2020 7:12 am

Only when it came to buy stuff on Amazon through their site. Apparently they blamed Amazon.

May 13th, 2020 8:14 am

#4

sw1ft: Deal Addict; Apr 9, 2005; 2455 posts; 210 upvotes; Toronto

May 13th, 2020 8:14 am

Try using the Rakuten Chrome extension, it helps a lot. For GCR, I have to constantly open tickets with their team.
My guess is that it's related to AdBlock or some other extension causing some conflicts.

May 13th, 2020 9:42 am

#5

thank89you: Deal Addict; Apr 19, 2016; 1031 posts; 858 upvotes; GTA, ontario

May 13th, 2020 9:42 am

"Do you need to bug Rakuten for every transaction?"
YES. So I don't use it anymore.

chancellor on brink of second bailout for banks
buy BTC + hold BTC (cold storage pls) = relax

+2

May 13th, 2020 1:47 pm

#6

fremmy: Sr. Member; Jun 5, 2016; 599 posts; 791 upvotes

May 13th, 2020 1:47 pm

I rarely if ever have issues but I do my browsing in my normal browser and then go to Rakuten in Edge to check out. I think it helps not having a lot of cookies or any extensions installed.

May 13th, 2020 1:59 pm

#7

secretalcoholic: Deal Addict; Jul 26, 2018; 1781 posts; 2827 upvotes; Canada, eh?

May 13th, 2020 1:59 pm

Nope no issues here.
However, ive been using incognito whenever I need to do a ebates transaction.

+1

May 13th, 2020 3:49 pm

#8

fancypantsfloyd: Deal Addict; Apr 12, 2008; 1629 posts; 1374 upvotes

May 13th, 2020 3:49 pm

secretalcoholic wrote: ↑ Nope no issues here.
However, ive been using incognito whenever I need to do a ebates transaction.

I always use Incognito as well (Chrome broswer), and it's still hit or miss.. I'll estimate that I get a successful rebate without contacting them 1/3 of the time, the rest I have to follow up..

May 13th, 2020 3:52 pm

#9

Dreamrider: Deal Addict; Jan 12, 2017; 3045 posts; 3822 upvotes; Langley

May 13th, 2020 3:52 pm

how long do you wait before submitting where is my rebate?
I usually give 3 days
some time I get rebate as soon as i submit where is my rebate, sometime wait couple of days

May 13th, 2020 8:58 pm

#10

blakjak: Deal Addict; Sep 24, 2007; 2006 posts; 714 upvotes

May 13th, 2020 8:58 pm

I stopped using Rakuten a while back. Too many problems and way too much work just to get them to credit you a few cents. I much prefer GCR and have had very few issues with them - only Keurig.ca purchases have caused me problems about 30% of the time, but they were fixed within minutes after filing for missing credits.

May 13th, 2020 9:11 pm

#11

pongster: Deal Addict; Mar 16, 2008; 3668 posts; 3752 upvotes

May 13th, 2020 9:11 pm

GCR is always good for me. Rakuten not so much

May 13th, 2020 11:03 pm

#12

Arrow: Deal Fanatic; Apr 1, 2001; 6340 posts; 1064 upvotes

May 13th, 2020 11:03 pm

Rakuten is usually ok for me except that my Groupon purchases never get credited.

May 14th, 2020 2:16 am

#13

sunnysidesolutions: Deal Addict; Oct 17, 2012; 2274 posts; 2674 upvotes; Vancouver

May 14th, 2020 2:16 am

I have started opening fricken Internet Explorer every time I need to use Rakuten, so that Chrome/Adblock/Extensions/etc do not interfere. Still shady at times