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Does anyone recognize this brand of locks?

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  • Oct 19th, 2012 11:36 pm
[OP]
Banned
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Mar 30, 2011
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Does anyone recognize this brand of locks?

It's a PRO-SET deadbolt. Anyone know who sells this brand? Canadian Tire? Sears? Home Depot? Trying to find out who is going to honor the lifetime warranty(hopefully exchange for a different brand)

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9 replies
Deal Addict
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Mar 8, 2002
4232 posts
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Ottawa
Looks like a standard Weiser keyway to me. It's junk, just like the "lifetime warranty" attached to it
Deal Fanatic
Mar 21, 2002
6632 posts
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Probably just a cheap Chinese knock off lock brought in by some retailer once upon a time. Nobody's going to honor any warranty.
Deal Fanatic
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Dec 4, 2009
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In true RFD fashion, someone is going to try to make a lifetime warranty claim on a $10 piece of junk deadbolt. Hilarious!
"I'm a bit upset. I've been grab by the back without any alert and lubrification"
Lucky
Deal Fanatic
Jul 4, 2004
9150 posts
2152 upvotes
woof wrote: Probably just a cheap Chinese knock off lock brought in by some retailer once upon a time. Nobody's going to honor any warranty.
+1. I've had one as well although the packing looks different.
[OP]
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Mar 30, 2011
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Turns out it`s a Walmart brand product. Back of the packaging says:

Wal-Mart Canada Corp
Mississauga, Ontario
L5N 1P2
Deal Addict
Jan 23, 2002
4267 posts
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Hamilton
A lifetime warranty doesn't mean lifetime exchange. They will direct you to the manufacturer and I'm sure the manufacturer will ask you to mail it back... I'm sure that will cost more than the lock.
Deal Expert
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Aug 9, 2004
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Newmarket
synaptech wrote: A lifetime warranty doesn't mean lifetime exchange. They will direct you to the manufacturer and I'm sure the manufacturer will ask you to mail it back... I'm sure that will cost more than the lock.
+1
[OP]
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Mar 30, 2011
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Walmart replaced it :) Got a Epic Locks deadbolt (uses a Weiser locking mechanism) that normally costs $16.97

Here is how I did it.

1. Can't find anything via Google except someone selling the same brand on Kijiji over in Halifax
2. Contact person on Kijiji and ask them for any information on the manufacture
3. Only information the persons says is that is on the packaging is the Walmart Canada Corp. address I posted above
4. Contact Walmart via 1-800 number and they have a very hard time finding out if it's a Walmart product. At first they said they couldn't figure it out with the UPC or receipt but after being on hold they said it was in fact a Walmart product and that it would be up to the store manager if they could exchange it (because I didn't have a receipt).
5. Call local Walmart and explain story. Representative tells me that her manager has said that they'll exchange it.
6. Go into Walmart an hour later and the representative at the front desk is like 'LOL u want to replace a ten year old lock, GTFO n00b'
7. Wait for manager to come from the back.
8. Tell manager my story and she says follow her over to the hardware/home department.
9. While walking she says the product is surprisingly in good condition and mentions that they did in fact sell this product.
10. When we get over to the isle with locks, I show her the picture on my phone of the packaging and she checks out a few products.
11. She says I can exchange with and Epic Locks deadbolt and she allowed me to choose a finish.
12. I choose this lock which normally costs $16.97
13. She tells me to keep my receipt next time and that she was surprised I tracked it down to Walmart
14. Tells me to go back to customer service and tell them she said I could exchange it
15. Go back over to customer service, representative is in utter shock that I was able to get an exchange
16. Sign a receipt and I'm out of there. I didn't even have to give my name or phone number (huge shock).

That is how you teach Walmart a lesson for claiming a lifetime warranty. Bow to the master ladies and gentlemen.

TAGS (for others that may Google): proset pro-set door lock deadbolt key lifetime mechanical warranty manufacturer walmart home model

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