Computers & Electronics

Does Cannet suck or is it my hardware?

  • Last Updated:
  • Feb 8th, 2018 1:50 pm
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[OP]
Deal Addict
Sep 11, 2006
1382 posts
357 upvotes
Toronto

Does Cannet suck or is it my hardware?

I called them a few days ago about crappy speeds. I pay for 100/10 and my speeds have been everywhere lately. I'm not so concerned about the download speed, I can dela with 60mb or 50mb or even 40mbs down at times but its the very low upload speed that is bothering me.
When I spoke to the technical support rep, they told me to plug my modem directly my computer and it brought my speeds up to advertised speeds. So I assumed it was my router.
So I went out and picked up a new router; This one https://www.amazon.ca/TP-Link-Wireless- ... 8QBWW8D6Z2 and everything was fine for a few days. I was getting great download speed between 80-100mb and upload was 8-10mb.

Now tonight I start getting the slower speeds again and am currently on hold waiting for Cannet tech support to pick up its been 25 minutes!

I am plugged directly into my computer modem to comp and not behind a VPN.

Check out these speeds:
(I dont know why these are in GMT time. I am in Ontario)

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11 replies
Deal Addict
User avatar
Jun 13, 2008
1560 posts
622 upvotes
Burlington, ON
If you don't get anywhere on the phone, I've always had a fairly fast (within 2 hours) response from emailing them;

info@cannettel.com
Public Mobile $13/month
Fido 3GB data only plan
Sr. Member
Feb 5, 2007
716 posts
313 upvotes
Mississauga
Is your pc with new router hardline or wireless? Try with hardline and see if you get advertised speeds. Once we can eliminate then can troubleshoot the wireless
[OP]
Deal Addict
Sep 11, 2006
1382 posts
357 upvotes
Toronto
leeoku wrote: Is your pc with new router hardline or wireless? Try with hardline and see if you get advertised speeds. Once we can eliminate then can troubleshoot the wireless
I'm not using the router to troubleshoot. The modem is plugged directly into the desktop. My pc is always hardwired to my router though but right now I have taken out the router test direct speeds.
[OP]
Deal Addict
Sep 11, 2006
1382 posts
357 upvotes
Toronto
I'm really fed up at this point. I spent 35 minutes on hold to finally speak to someone who after another 30 minutes tells me he has escalated my problem and is getting a senior tech to call me within 24 hours.
Is this Carrytel company any better or are they all the same? http://www.carrytel.ca/rfd-special.aspx
Sr. Member
Aug 12, 2017
713 posts
225 upvotes
Mississauga
DIrty-D wrote: I'm really fed up at this point. I spent 35 minutes on hold to finally speak to someone who after another 30 minutes tells me he has escalated my problem and is getting a senior tech to call me within 24 hours.
Is this Carrytel company any better or are they all the same? http://www.carrytel.ca/rfd-special.aspx
I had the same issues with Carrytel. In the evenings and weekends speeds would fluctuate between 7 and 100 Mbps, sometimes even less.
I think that both of these companies have about the same reliability. Great prices but their services are hit and miss, since some people on this forum claim that they have great speeds with either one of these services.
[OP]
Deal Addict
Sep 11, 2006
1382 posts
357 upvotes
Toronto
So now they are sending a tech out on Friday after 2.5 agonizing hours of troubleshooting. Does anyone know how I can check to see if Rogers is doing maintenance in a certain area?
Newbie
Jan 29, 2012
71 posts
28 upvotes
Ottawa
I have the cable service in Ottawa with cannettel. It was okay for one month except for the obsolete router.
Since yesterday I have no interent. I called twice and they say it's Rogers outage and I have to wait. I may cancel the service if the issue is not resolved by tomorrow. Frustrating!!
[OP]
Deal Addict
Sep 11, 2006
1382 posts
357 upvotes
Toronto
I can't find any cancellation information on their website. Does anyone know if there is a "cut off time" or "late cancellation point" like after mid point of the month I have to pay the the remainder? Or do I pay for what I used until the day I cancelled?
Sr. Member
Feb 5, 2007
716 posts
313 upvotes
Mississauga
Fully says on their site, 10 days warranty. If outside this, my best guess is you're paid for the entire month, with the invoice date being the day you got the install.
Deal Fanatic
User avatar
Aug 23, 2004
8959 posts
1992 upvotes
London
No ISP can charge for the whole month if you cancel before it. The new rule is if you paid for 1 month (31 days for example for that month) and you cancelled on day 11, they have to refund you the 20 days that you have not use.

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