Does Cannet suck or is it my hardware?

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Feb 8th, 2018 1:50 pm

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Feb 7th, 2018 7:42 pm

DIrty-D [OP]: Deal Addict; Sep 11, 2006; 1382 posts; 360 upvotes; Toronto

Feb 7th, 2018 7:42 pm

Does Cannet suck or is it my hardware?

I called them a few days ago about crappy speeds. I pay for 100/10 and my speeds have been everywhere lately. I'm not so concerned about the download speed, I can dela with 60mb or 50mb or even 40mbs down at times but its the very low upload speed that is bothering me.
When I spoke to the technical support rep, they told me to plug my modem directly my computer and it brought my speeds up to advertised speeds. So I assumed it was my router.
So I went out and picked up a new router; This one https://www.amazon.ca/TP-Link-Wireless- ... 8QBWW8D6Z2 and everything was fine for a few days. I was getting great download speed between 80-100mb and upload was 8-10mb.

Now tonight I start getting the slower speeds again and am currently on hold waiting for Cannet tech support to pick up its been 25 minutes!

I am plugged directly into my computer modem to comp and not behind a VPN.

Check out these speeds:
(I dont know why these are in GMT time. I am in Ontario)

11 replies

Feb 7th, 2018 8:15 pm

flyboy320: Deal Addict; Jun 13, 2008; 1796 posts; 851 upvotes; Up in the air

Feb 7th, 2018 8:15 pm

If you don't get anywhere on the phone, I've always had a fairly fast (within 2 hours) response from emailing them;

info@cannettel.com

Freedom Mobile $99/yr.
Fido 3GB data only plan

Feb 7th, 2018 8:20 pm

leeoku: Sr. Member; Feb 5, 2007; 875 posts; 460 upvotes; Mississauga

Feb 7th, 2018 8:20 pm

Is your pc with new router hardline or wireless? Try with hardline and see if you get advertised speeds. Once we can eliminate then can troubleshoot the wireless

Feb 7th, 2018 8:24 pm

DIrty-D [OP]: Deal Addict; Sep 11, 2006; 1382 posts; 360 upvotes; Toronto

Feb 7th, 2018 8:24 pm

leeoku wrote: ↑ Is your pc with new router hardline or wireless? Try with hardline and see if you get advertised speeds. Once we can eliminate then can troubleshoot the wireless

I'm not using the router to troubleshoot. The modem is plugged directly into the desktop. My pc is always hardwired to my router though but right now I have taken out the router test direct speeds.

Feb 7th, 2018 8:29 pm

DIrty-D [OP]: Deal Addict; Sep 11, 2006; 1382 posts; 360 upvotes; Toronto

Feb 7th, 2018 8:29 pm

I'm really fed up at this point. I spent 35 minutes on hold to finally speak to someone who after another 30 minutes tells me he has escalated my problem and is getting a senior tech to call me within 24 hours.
Is this Carrytel company any better or are they all the same? http://www.carrytel.ca/rfd-special.aspx

Feb 7th, 2018 9:00 pm

discostar: Sr. Member; Aug 12, 2017; 765 posts; 319 upvotes; Mississauga

Feb 7th, 2018 9:00 pm

DIrty-D wrote: ↑ I'm really fed up at this point. I spent 35 minutes on hold to finally speak to someone who after another 30 minutes tells me he has escalated my problem and is getting a senior tech to call me within 24 hours.
Is this Carrytel company any better or are they all the same? http://www.carrytel.ca/rfd-special.aspx

I had the same issues with Carrytel. In the evenings and weekends speeds would fluctuate between 7 and 100 Mbps, sometimes even less.
I think that both of these companies have about the same reliability. Great prices but their services are hit and miss, since some people on this forum claim that they have great speeds with either one of these services.

Feb 7th, 2018 9:40 pm

DIrty-D [OP]: Deal Addict; Sep 11, 2006; 1382 posts; 360 upvotes; Toronto

Feb 7th, 2018 9:40 pm

So now they are sending a tech out on Friday after 2.5 agonizing hours of troubleshooting. Does anyone know how I can check to see if Rogers is doing maintenance in a certain area?

Feb 7th, 2018 10:02 pm

minaso: Newbie; Jan 29, 2012; 81 posts; 31 upvotes; Ottawa

Feb 7th, 2018 10:02 pm

I have the cable service in Ottawa with cannettel. It was okay for one month except for the obsolete router.
Since yesterday I have no interent. I called twice and they say it's Rogers outage and I have to wait. I may cancel the service if the issue is not resolved by tomorrow. Frustrating!!

Feb 7th, 2018 10:15 pm

leeoku: Sr. Member; Feb 5, 2007; 875 posts; 460 upvotes; Mississauga

Feb 7th, 2018 10:15 pm

I found this on my ISP https://i.imgur.com/AddniH6.png

That is very weird how you get max speed with modem hardlined to desktop but not through router.

Feb 8th, 2018 9:09 am

DIrty-D [OP]: Deal Addict; Sep 11, 2006; 1382 posts; 360 upvotes; Toronto

Feb 8th, 2018 9:09 am

I can't find any cancellation information on their website. Does anyone know if there is a "cut off time" or "late cancellation point" like after mid point of the month I have to pay the the remainder? Or do I pay for what I used until the day I cancelled?

Feb 8th, 2018 12:56 pm

leeoku: Sr. Member; Feb 5, 2007; 875 posts; 460 upvotes; Mississauga

Feb 8th, 2018 12:56 pm

Fully says on their site, 10 days warranty. If outside this, my best guess is you're paid for the entire month, with the invoice date being the day you got the install.

Feb 8th, 2018 1:50 pm

apvm: Deal Fanatic; Aug 23, 2004; 9467 posts; 2408 upvotes; London

Feb 8th, 2018 1:50 pm

No ISP can charge for the whole month if you cancel before it. The new rule is if you paid for 1 month (31 days for example for that month) and you cancelled on day 11, they have to refund you the 20 days that you have not use.

My Heatware

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