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Does Costco Washer / Dryer installation come with parts?

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  • Feb 27th, 2021 12:57 am
[OP]
Member
May 10, 2017
395 posts
250 upvotes

Does Costco Washer / Dryer installation come with parts?

I ordered LG washer & dryer and it will be delivered to my place in a week.
I was wondering if I need to go out and buy parts for washer and dryer (like vents) for installation?
I heard that installers bring parts for washer to be installed, but I'm not sure about dryer.
Anybody who previously ordered from Costco washer/dryer have an insight into this?
Thanks
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19 replies
Deal Expert
User avatar
May 10, 2005
36250 posts
10438 upvotes
Ottawa
The delivery people will only deliver and may not even hook it up. They are not "installers". They may not have the liability for that.
I certainly hope you have venting built into your house for the dryer. Otherwise it could cost a lot extra.
Deal Addict
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Mar 30, 2004
2411 posts
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Edmonton
With the white glove delivery service:
They will hook it up, they bring the hoses for the washer.
They won’t install venting. It has to be existing, they will hook it up.

They will remove the old units.
The bitterness of poor quality remains long after the sweetness of low price is forgotten....
Deal Expert
Feb 7, 2017
19321 posts
16976 upvotes
Eastern Ontario
These days...
If you order a Washer (or Dishwasher)
They don’t come with hoses
You have to buy a kit
So as to do a DIY Install, or hire someone to do it for you

Washer Kit = https://www.lowes.ca/product/washer-par ... -330656556

Dishwasher Kit = https://www.lowes.ca/product/plumbing-i ... ipe-125371

Dryers haven’t come with exhaust hoses for eons (decades ? )

Dryer Kit = https://www.lowes.ca/product/dryer-part ... kit-325782

Stay away from plastic accordian dryer hoses (fire hazard * )
And the metal / foil ones (shown here) are only a bit better
Rigid piping is best, and what most new builds have now ... along with exit vents up the wall vs near the floor

* Best advice ... no matter what type of dryer venting you have ... vacuum your dryer hoses & venting (inside & out ) AT LEAST ONCE A YEAR
Deal Fanatic
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Dec 4, 2009
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DirtPoor wrote: I ordered LG washer & dryer and it will be delivered to my place in a week.
I was wondering if I need to go out and buy parts for washer and dryer (like vents) for installation?
I heard that installers bring parts for washer to be installed, but I'm not sure about dryer.
Anybody who previously ordered from Costco washer/dryer have an insight into this?
Thanks
Want the most definitive answer...call Costco.
"I'm a bit upset. I've been grab by the back without any alert and lubrification"
Lucky
Deal Fanatic
Nov 21, 2013
6267 posts
4783 upvotes
Calling Costco is useless.

Bought a LG laundry set few months ago at Costco.ca. called Costco, they said no, washer hoses are not included. Their page says it is included. I asked the delivery men, and they handed me 2 X 5 or 6 FT stainless steel braided hoses for free. They did not hooked the appliances, but it is an easy DYI of a few minutes for both.

For the dryer, hose to hook to hot water supply for steam feature were included with the appliance, not provided by Costco
Deal Addict
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Dec 15, 2001
3240 posts
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Toronto
From experience.

Costco "white glove service" is YMMV. It's dependent on the contractor assigned to you.

I believe there's a few different contractors per region. Some will follow Costco's instruction, while others won't.

I had a bad experience where I had to remind them, what they are responsible for. The delivery driver got angry, said Costco never gave them those instructions and started bad mouthing them.
Deal Fanatic
Dec 24, 2005
5699 posts
1472 upvotes
they come with no parts

be wary of costco delivery -- they use a shit company called Metro 2 Home.
I have never ever had such poor service from any company in my life.
a) the delivery guys did not wear masks
b) the delivery guys damaged the appliance
c) the delivery guys actually delivered the wrong appliance and i did not realize for a few days (i ordered the induction range and a non induction model was delivered)

i could go on and on. basically costco is amazing
but whatever company costco is using is dogshit. i am not sure how costco lets this continue.
Deal Addict
Feb 25, 2007
2820 posts
603 upvotes
milolai wrote: they come with no parts

be wary of costco delivery -- they use a shit company called Metro 2 Home.
I have never ever had such poor service from any company in my life.
a) the delivery guys did not wear masks
b) the delivery guys damaged the appliance
c) the delivery guys actually delivered the wrong appliance and i did not realize for a few days (i ordered the induction range and a non induction model was delivered)

i could go on and on. basically costco is amazing
but whatever company costco is using is dogshit. i am not sure how costco lets this continue.
OMG, I bought a GE gas range, they deliver an induction range to my house, they only realize their mistakes when they unload the range on my driveway. mess up my gas fitter from installing range (because i setup appointment already)
Deal Addict
Nov 17, 2012
3678 posts
2699 upvotes
Toronto
Go get a set of stainless steel braided supply lines for the hot and cold water.

Throw the ones that come with the washing machine in the trash (or better send them to Value Village or use them outside if you need some really short hoses for something).

Is there an existing dryer and vent already in place? Replacing one?

You should know the specifications of the dryer you chose and purchased, and if it matches the vent size you have today. Get the necessary duct work to connect dryer to vent. Worst case if they arrive with good material and use it, you can return what you purchased.
Deal Fanatic
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Oct 16, 2008
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Maple
Make no sense, they come with parts. The most they do is bring in and connect it to the electrical outlet. They are not installer. That is extra service, extra pay.

People pay for appliances, the parts are always cost extra to buy separately.

Best is to call Costco and verify.
Penalty Box
Jun 24, 2015
5686 posts
1736 upvotes
0 downvotes
my brother in law ordered a new washer and dryer from costco, the sales guy said they do not come with hoses so he ordered a set of stainless steel braided ones, and when the washer was delivered, he opened the washer door, and what do you know, a set of hoses were in there, the driver then told him well ,those are extra ones since you ordered some already. and my brother in law was like "why did i even need to order these?" rofl, so they always try to upsell you and trick you, use your head first and check

secondly, we were able to install the washer our self,the driver said he is not an installer he just delivers it, and it was actually quite simple we put the blue hose to the cold, the red hose to the hot ,and the drain to the drain pipe and voila, it worked.
Hi
Deal Fanatic
Nov 21, 2013
6267 posts
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teoconca wrote: Make no sense, they come with parts. The most they do is bring in and connect it to the electrical outlet. They are not installer. That is extra service, extra pay.

People pay for appliances, the parts are always cost extra to buy separately.

Best is to call Costco and verify.
Curious that nobody read what I experienced....

Here's a screenshot of Costco washers and dryers page

Image
Deal Guru
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Oct 23, 2008
13803 posts
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GTA, ON
DoorCrasher wrote: For the dryer, hose to hook to hot water supply for steam feature were included with the appliance, not provided by Costco
I believe the instructions clearly state for dryer steam function to hook it up to COLD water line, not hot?
Tis banana is IRIE 😎

10% off is cold, 50% off is warm, 75% off is hot, but FREE IS RFD!
Deal Fanatic
Nov 21, 2013
6267 posts
4783 upvotes
chimaican wrote: I believe the instructions clearly state for dryer steam function to hook it up to COLD water line, not hot?
You stand correct, my bad. I definitely hooked it up to the cold water tap, as per the instructions. Thanks for the correction Thumbs Up Sign
Member
Apr 17, 2016
347 posts
252 upvotes
Toronto
milolai wrote: they come with no parts

be wary of costco delivery -- they use a shit company called Metro 2 Home.
I have never ever had such poor service from any company in my life.
a) the delivery guys did not wear masks
b) the delivery guys damaged the appliance
c) the delivery guys actually delivered the wrong appliance and i did not realize for a few days (i ordered the induction range and a non induction model was delivered)

i could go on and on. basically costco is amazing
but whatever company costco is using is dogshit. i am not sure how costco lets this continue.
I had a terrible experience with M2H delivery. After 5 scheduled deliveries, finally received washer and dryer. Took months. Every time they messed up, it had to be escalated. One time, they showed up with washing machine only. Another time, they showed up with no dryer at all. Costco ended up creating a new order just for the dryer in order to get it delivered, then the leg was damaged when they brought it in.

I had to ask for the hoses for washing machine, and they took them from another delivery. Costco website explicitly said water hoses were included.
Deal Addict
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Oct 13, 2007
3937 posts
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Edmonton
With all the people getting appliances from Costco, it's amazing that more people have not chimed in regarding the supply of these hoses by Costco and if supplied, are they the rubber hoses that used to come with the machines or better ones?

Costco appliance prices aren't that great. I saw that they had some front loads in the warehouse (these are pick up only, no installation) and the online price is actually $150 more for each of a washer and dryer or $300 difference. This is ridiculous for what is just basically delivery and haul away.

Was also looking online at a top load set. These were basically the same price everywhere and overnight they increased the price by $100 or the set, actually making them very uncompetitive. Yea, that extra year warranty is a bonus but not actually worth anything if you don't use it. The likelihood of breakdown is the first year for any defects.
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Aug 28, 2010
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Toronto
Do they stack the washer/dryer if you buy the stacking kit?
Deal Guru
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Oct 23, 2008
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starchoice wrote: With all the people getting appliances from Costco, it's amazing that more people have not chimed in regarding the supply of these hoses by Costco and if supplied, are they the rubber hoses that used to come with the machines or better ones?

Costco appliance prices aren't that great. I saw that they had some front loads in the warehouse (these are pick up only, no installation) and the online price is actually $150 more for each of a washer and dryer or $300 difference. This is ridiculous for what is just basically delivery and haul away.

Was also looking online at a top load set. These were basically the same price everywhere and overnight they increased the price by $100 or the set, actually making them very uncompetitive. Yea, that extra year warranty is a bonus but not actually worth anything if you don't use it. The likelihood of breakdown is the first year for any defects.
Price in warehouse has always been cash'n'carry, whereas the online price incorporate the cost of S&H.

As for hoses: if the braided ones are included, it should be listed online. At one time they were listed for all appliances, but since then, I think it's just a select few.
Tis banana is IRIE 😎

10% off is cold, 50% off is warm, 75% off is hot, but FREE IS RFD!
Deal Guru
Sep 2, 2008
12042 posts
1805 upvotes
porchemasi wrote: Do they stack the washer/dryer if you buy the stacking kit?
My delivery guys stacked it (I provided the kit) and installed washer dryer. What they wouldn't do is disconnect the old one. I did the disconnection, they pulled it out and did everything else.

Edit oops just remembered I used Rona not Costco delivery. Sorry

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