Shopping Discussion

Double charge from EB Games online order?

  • Last Updated:
  • Apr 25th, 2020 4:44 pm
[OP]
Member
May 11, 2009
282 posts
99 upvotes
Burlington

Double charge from EB Games online order?

Hey guys, before I go through the painful effort of waiting on hold to speak with someone at my bank (currently an hour wait), want to make sure that I am not missing something here.

Ordered a game from EBgames.ca on April 13th, was charged for said game. Game was delivered last Friday, April 17th.

Just checked my online banking, EB charged me again, on April 22nd, for the exact same amount. I have no other orders with EB, and checked my account on their website to make sure.

Originally I thought maybe the first charge from April 13th was a hold, but that was 9 business days ago, and a hold should be long gone by now.

So, what are your thoughts, have I been double charged?
4 replies
Deal Addict
User avatar
Mar 10, 2009
2428 posts
173 upvotes
Mississauga, ON
Could be "double charge"

Have you tried calling EBgames first before calling your bank?
Deal Fanatic
User avatar
Jan 31, 2006
7093 posts
1790 upvotes
Toronto
Was charge twice or was pre-authorized twice?
[OP]
Member
May 11, 2009
282 posts
99 upvotes
Burlington
win-star wrote: Could be "double charge"

Have you tried calling EBgames first before calling your bank?
Yes I have, nobody answers their customer service number. I have emailed them.
[OP]
Member
May 11, 2009
282 posts
99 upvotes
Burlington
cgtlky wrote: Was charge twice or was pre-authorized twice?
Seems to be charged twice. First charge was April 13th, a pre-authorization would have fallen off by now.

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