Downtown Hyundai - got back my car with everything robbed/ransacked

On Friday Jan 22 I dropped off my car at Downtown Hyundai in Toronto for a repair.

Jame's the service manager called me later in the day saying their going to keep my car until Wednesday Jan 27 as they have to order some parts to complete the repair. (A new starter motor was ordered under warranty)

Today (Wed Jan 27) they called me to pickup my car, I went to the dealership, did the paperwork my car after they give me the keys I walk to my car and the first thing I see is a mess on the floor (See the photo attached)

All of the stuff in the glove box and center console is on the floor along with a bunch of tissues and spoons

I go inside the dealership and get the service manager (James) right away and he walks with me to my car and I show him the mess and ask him what is going on, because I gave them a clean car, why is all my stuff on the floor.

The first thing he says is, "I don't know what happened but it was not one of our employees, our employees have no reason to go through the glove box or center console to conduct your repair"

I ask him don't they inspect a car before giving it back to a customer and he says no.

I ask them if they have cameras incase someone went into my car, they said no.

I ask him if this is an acceptable way to give a customer back the car and he says we leave the car the exact same way you gave it to us.

I told him when I gave him the car, he did a physical inspection of the car, as he has to do everytime a customer drops off the car, and that it was clean and tidy when I gave it to him. I didn't give it to him with a bunch of junk on the floor.

The only thing he responds with is, whatever happened, it was not one of their employees, and when I dropped off the car I signed a contract saying their not responsible for my belongings.

- My Car registration papers and insurance was stolen.
- A $50 bill I keep in the car hidden for emergencies was stolen.
- I had a bunch of goods in the trunk I was waiting to return worth around $600 that were stolen (3 Shoes)

Yes it's my fault for keeping valuables in the car, and I learned my lesson the hard way, but this is ABSOLUTELY UNACCEPTABLE.

I've been to this dealership multiple times, and this is the first time something like this has ever happened.

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Then I talk to the manager ( Quaison Parris ) and he repeats the same thing. I tell him I'd like to see security camera footage and he immediately says their facilities have no cameras, someone drives my car from the dealership to the actual repair facility and it stays there locked until it's time to back to the dealership. They are not responsible for lost or stolen goods.

He says it is unacceptable that my car was a mess when I received it, and then he said I could come back another day to have someone clean it up and get a complimentary oil change, if any valuables were stolen, I would have to go through insurance.

Absolute bs.

According to their logic, it 100% has to be one of their technicians that went through all my stuff if my car was always in a secure locked facility like they claim.

Best part is, they have no security footage of anything as they have no cameras. I even checked for visible cameras in the dealership parking lot and I was surprised because I couldn't find any.

I'm posting this here for awareness of what happened and hopefully someone from Hyundai Corporate see this.

I don't expect to be reimbursed for anything, but this is absolute bs

I wish I started recording everything at the beginning, I recorded a clip at the end after I went back inside to talk to the manager again but Jame's the service manager says he left and I'll have to wait who knows how long....so I just left

If you would like to help me get corporate attention please like/comment on the post I made on their Facebook
https://www.facebook.com/hyundaicanada/ ... 4004567289

I would really appreciate that.

Edit:

Feb 20 - Call with Hyundai Legal Counsel on Page 8 --> downtown-hyundai-got-back-my-car-everyt ... 2441131/8/