Automotive

Downtown Hyundai - got back my car with everything robbed/ransacked

  • Last Updated:
  • Jun 21st, 2021 9:05 am
[OP]
Deal Addict
Apr 21, 2009
2076 posts
1927 upvotes
Toronto

Downtown Hyundai - got back my car with everything robbed/ransacked

On Friday Jan 22 I dropped off my car at Downtown Hyundai in Toronto for a repair.

Jame's the service manager called me later in the day saying their going to keep my car until Wednesday Jan 27 as they have to order some parts to complete the repair. (A new starter motor was ordered under warranty)

Today (Wed Jan 27) they called me to pickup my car, I went to the dealership, did the paperwork my car after they give me the keys I walk to my car and the first thing I see is a mess on the floor (See the photo attached)

All of the stuff in the glove box and center console is on the floor along with a bunch of tissues and spoons

I go inside the dealership and get the service manager (James) right away and he walks with me to my car and I show him the mess and ask him what is going on, because I gave them a clean car, why is all my stuff on the floor.

The first thing he says is, "I don't know what happened but it was not one of our employees, our employees have no reason to go through the glove box or center console to conduct your repair"

I ask him don't they inspect a car before giving it back to a customer and he says no.

I ask them if they have cameras incase someone went into my car, they said no.

I ask him if this is an acceptable way to give a customer back the car and he says we leave the car the exact same way you gave it to us.

I told him when I gave him the car, he did a physical inspection of the car, as he has to do everytime a customer drops off the car, and that it was clean and tidy when I gave it to him. I didn't give it to him with a bunch of junk on the floor.

The only thing he responds with is, whatever happened, it was not one of their employees, and when I dropped off the car I signed a contract saying their not responsible for my belongings.

- My Car registration papers and insurance was stolen.
- A $50 bill I keep in the car hidden for emergencies was stolen.
- I had a bunch of goods in the trunk I was waiting to return worth around $600 that were stolen (3 Shoes)

Yes it's my fault for keeping valuables in the car, and I learned my lesson the hard way, but this is ABSOLUTELY UNACCEPTABLE.

I've been to this dealership multiple times, and this is the first time something like this has ever happened.

--

Then I talk to the manager ( Quaison Parris ) and he repeats the same thing. I tell him I'd like to see security camera footage and he immediately says their facilities have no cameras, someone drives my car from the dealership to the actual repair facility and it stays there locked until it's time to back to the dealership. They are not responsible for lost or stolen goods.

He says it is unacceptable that my car was a mess when I received it, and then he said I could come back another day to have someone clean it up and get a complimentary oil change, if any valuables were stolen, I would have to go through insurance.

Absolute bs.

According to their logic, it 100% has to be one of their technicians that went through all my stuff if my car was always in a secure locked facility like they claim.

Best part is, they have no security footage of anything as they have no cameras. I even checked for visible cameras in the dealership parking lot and I was surprised because I couldn't find any.

I'm posting this here for awareness of what happened and hopefully someone from Hyundai Corporate see this.

I don't expect to be reimbursed for anything, but this is absolute bs

I wish I started recording everything at the beginning, I recorded a clip at the end after I went back inside to talk to the manager again but Jame's the service manager says he left and I'll have to wait who knows how long....so I just left

If you would like to help me get corporate attention please like/comment on the post I made on their Facebook
https://www.facebook.com/hyundaicanada/ ... 4004567289

I would really appreciate that.

Edit:

Feb 20 - Call with Hyundai Legal Counsel on Page 8 --> downtown-hyundai-got-back-my-car-everyt ... 2441131/8/
Images
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  • PXL_20210127_224831687.jpg
Last edited by BengaliPrince on Feb 20th, 2021 3:47 pm, edited 3 times in total.
Thread Summary
Jan 29 - Hyundai hid my Facebook post downtown-hyundai-got-back-my-car-everyt ... #p33985081

Feb 1 - Hyundai Canada claims they provided me the necessary steps to address my concerns downtown-hyundai-got-back-my-car-everyt ... #p33996608

Feb 2 - downtown-hyundai-got-back-my-car-everyt ... #p34005199

Feb 3 - I was getting no where with the dealership so I emailed info@dtautogroup.com downtown-hyundai-got-back-my-car-everyt ... #p34036817

Feb 10 - Ilan Mint's (Legal Counsel) from DAG AutoGroup reached out to me asking for information which I provided to him.
downtown-hyundai-got-back-my-car-everyt ... #p34046527

Feb 12 - Police officers found two security cameras at the dealership after the dealership and their legal counsel claimed they had none. When the police asked for footage, the dealership claims they do not work downtown-hyundai-got-back-my-car-everyt ... #p34056236

Feb 19 - My joke of a call with Ilan Mint's (General Counsel | Director of Corporate Strategy & HR, Downtown Auto Group) downtown-hyundai-got-back-my-car-everyt ... #p34091121

March 3 - I filed a Small Claims court against Downtown Hyundai Dealership and SERVED Them downtown-hyundai-got-back-my-car-everyt ... #p34147373

I also exchanged a couple of emails with Pat Foran from CTV news and he is following along the story, created a file at CTV, and asked me to provide him updates when they develop. There may potentially be a story depending on the outcome of the small courts case.

March 11 - Hyundai had my original YouTube video taken down so I reuploaded a new video downtown-hyundai-got-back-my-car-everyt ... #p34188774

March 18 - Hyundai confirms they will fight my case, I hired lawyer on retainer downtown-hyundai-got-back-my-car-everyt ... #p34223009
339 replies
Banned
Apr 5, 2013
5810 posts
2971 upvotes
keenland
[...]

downtown + dealership= no locked doors= crackhead ransacked your car...
dealer employee's wouldnt leave your car that way but a crackhead would
Last edited by Mars2012 on Jan 27th, 2021 7:35 pm, edited 1 time in total.
Reason: no need to quote entire OP
Deal Expert
User avatar
Jul 30, 2007
29415 posts
15211 upvotes
Toronto
Hyundai head office will not get involved at all, even if you go to the social media.
Deal Expert
Mar 23, 2004
29132 posts
9673 upvotes
Just gonna toss this in the bucket of probably what is around 100+ horror stories of stealers I've seen/read/heard about...and reasons why I don't let these jabronis touch my car(s). Last story was not that long ago (may even still be on the first or second page of this subforum) about the guy that got his windshield smashed when he let stealer touch car. IMO these are not really rare occurrences, they seem to be pretty likely scenarios given how many stories like this you read.

Stealers don't give a crap about cars or customers after they've been sold, which is why you should never take them back there after the sale unless you absolutely have to let them have it (like warranty, recall) but even then be prepared for (and not surprised by) stuff like this happening--take every precaution, say your prayers, cross your fingers, and toss salt over your shoulder for good measure, in hopes that nothing bad happens. Cars coming back to stealers after sale is just a major cash cow for them and they don't give a shit about the cars--they just do whatever, charge insane prices and take your money and do that as many times as possible per day to as many people as possible per day to rake in $$$ like mad. How you think they pay for these grandiose/fancy/pretty properties?
Deal Addict
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Oct 24, 2016
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ON
OP at least you had the guts to shame the stealership. Many here don’t.

That $50 bill either was not cleverly hidden or the person had all the time in the world to comb your car.

I’m surprised and it’s hard for me to believe their claim that there are no security cams.

Good luck OP!
Last edited by Holystone on Jan 27th, 2021 6:36 pm, edited 1 time in total.
Isn't it great to live in the 21st century where deleting history has become more important than making it.
Deal Expert
Mar 23, 2004
29132 posts
9673 upvotes
cardguy wrote: downtown + dealership= no locked doors= crackhead ransacked your car...
dealer employee's wouldnt leave your car that way but a crackhead would
Presuming the McDonald's condiments, utensils, napkins weren't in OP's car already, sadly it does look like some kind of vagrant used it to get a night's sleep, then took off in the am, with the stuff (which has surely been fenced for drug money by now) :( Hopefully car doesn't stink too bad and hopefully OP has cleaned it out thoroughly since.
Sr. Member
Jul 18, 2020
509 posts
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ES_Revenge wrote: Presuming the McDonald's condiments, utensils, napkins weren't in OP's car already, sadly it does look like some kind of vagrant used it to get a night's sleep, then took off in the am, with the stuff (which has surely been fenced for drug money by now) :( Hopefully car doesn't stink too bad and hopefully OP has cleaned it out thoroughly since.
I think you are right, DT has become the cesspool for homeless and criminals since the pandemic and it is getting worse and worse after everyone is fleeing from DT. I wouldn't be surprised at all some homeless person break into the vehicle and use it as temporary sleeping arrangement.
Sr. Member
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Aug 30, 2020
873 posts
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YEG/YYZ
I bet 100% this was a simple case of the technician forgot or didn't bother to lock your car after parking it, and homeless nearby saw valuables in the trunk and just tried to open the door and got lucky (After all, no window was smashed). Looking at the dealership on google maps, there's no fence or anything around the dealership so unless the car was parked inside the building, anyone walking past could easily have access to the vehicle. Service advisors probably didn't even realize what happened and thought the car was brought to them in this condition (Some people have no problem leaving all their garbage in the passenger foot area), which is why their response is "The car is the way you brought it to us". Tissues and spoons, sounds like homeless used your car to eat and left the garbage there.

Regardless, when you hand keys over to dealership you trust your car with them, at the very least you trust them to LOCK YOUR CAR. I doubt it was an employee that stole/ransacked your car... worst thing they do is take your car for a joyride. :rolleyes:

Contact CBC Marketplace, CP24, citynews, social media, and Hyundai Corporate.

Good luck OP.

In b4 dealership bootlickers victim blaming OP
Deal Expert
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Sep 21, 2010
15185 posts
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Montréal
Didn't read the OP but a comment:

Were there signs of a break-in (therefore, presumably not a dealer Eee?). There's some responsibility if they left OP's vehicle unlocked if they indeed left it outside.

Anyway, GL OP, hate reading about these stories. Sucks.
Hard work, inheritance, interest on interest accumulating, and stock and real estate speculation. It's all good.
Deal Addict
Sep 3, 2005
3171 posts
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Vaughan
Just left a comment on fb, since i did previously own a Hyundai.
For Sale

Nothing at the moment
Deal Expert
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Feb 11, 2007
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Oakville
Car was in their care, they or their insurance need to cover the damage/losses.
If they don't after publicly shaming them, you bring them to small claims court.
If the women don't find you handsome, they should at least find you handy.
Sr. Member
Jun 13, 2009
839 posts
552 upvotes
Toronto
BengaliPrince wrote: Best part is, they have no security footage of anything as they have no cameras. I even checked for visible cameras in the dealership parking lot and I was surprised because I couldn't find any.
I think they are stringing you along. A dealership with hundreds of thousands of dollars of inventory out in the lot, in downtown toronto, has no cameras? I don't buy it for a second.
Deal Guru
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Oct 23, 2008
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GTA, ON
Jruuu wrote: I think they are stringing you along. A dealership with hundreds of thousands of dollars of inventory out in the lot, in downtown toronto, has no cameras? I don't buy it for a second.
I too call BS on them. They're trying to say that their insurance company wouldn't require them to have security cameras in this day of age?
Tis banana is IRIE :razz:

10% off is cold, 50% off is warm, 75% off is hot, but FREE IS RFD!
Jr. Member
Feb 8, 2009
134 posts
75 upvotes
How lovely. I don’t know what it is about auto dealerships that it’s alway deny deny deny from their end, and never the slightest possibility that they made a mistake. They’re just giving you the run around hoping you go away since that’s what most people do. I had my own experience once when someone hit my car on a lot when it was in for service leaving a football sized dent in the fender ... of course no cameras and no responsibility. I just gave up because it wasn’t worth my time or nerves.

Recently i ordered some custom blinds online .... one set arrived damage. They took my word via email and sent me a new set, at no cost no questions asked. That’s quality customer service.

Auto dealerships on the other hand ... like new home builders , never their fault.
Deal Guru
User avatar
Oct 23, 2008
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Maybe you should have called the police and report a theft and break in at the stealership.
Tis banana is IRIE :razz:

10% off is cold, 50% off is warm, 75% off is hot, but FREE IS RFD!
Deal Fanatic
Jul 4, 2004
8772 posts
1698 upvotes
Unacceptable. Makes you wonder about the kind of people they employ? No security footage? Imagine if something happened in the shop or out in the lot to their vehicles or property, I bet they'd have security footage then. Thank you for sharing.
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Deal Addict
Mar 7, 2010
2535 posts
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Mississauga
Dt becomes a problem with homeless and ppl who do drugs now...

One recent day, I parked near st Michael's and I used the stairs to go up to street level....at least 20 needles were on the floor, garbage everywhere in the staircase.
Deal Addict
Jul 22, 2019
1491 posts
1628 upvotes
Downtown Hyundai doesn't give a shit. Sorry you had to go through this OP. Post it on all the Hyundai forums and Facebook Hyundai groups. I'm surprised they have no cameras lol. So basically they can have people walking all over their lot taking poops and they wouldn't care. Right.

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