Automotive

DVN Toyota - Did I get taken for a ride?

  • Last Updated:
  • May 24th, 2020 10:32 pm
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Sr. Member
Jan 19, 2018
919 posts
616 upvotes

DVN Toyota - Did I get taken for a ride?

Went for a tire change recently and upon inspection, they recommended that I do wheel alignment back to factory spec as preventive maintenance for $140. I said ok fine, but include the before/after chart so I know what was done. Here is the chart.
wheel_alignment_chart.jpg
I presume that "actual" means after alignment and that specified range is manufacturer/factory spec. It appears that everything was already within factory spec except the front right toe was 2.9mm before alignment whereas the specified range was -1.3mm to 1.3mm. They also mostly left everything the same aside from some minor tweaks for things that were already within the specified range. Did I get ripped off or cheated? If yes, any way I can get my money back?
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Dec 28, 2010
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the way is see it, it was as 'preventive maintenance', it might not have been necessary to have a wheel alignment and they never said it was.
Do you want to meet the love of your life? Look in the mirror. | Byron Katie
Deal Fanatic
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Dec 28, 2007
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Alberta
They upsold the service, and they got you.
Deal Addict
Aug 17, 2008
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Every person who takes theiir car in for service should be aware of unnecessary upsells. This isn't specific to Canada only. and not only with dealers, but most often with some dealers.

There are numerous media stories about this. CBC Marketplace did an investigation just a couple of years ago:
https://www.cbc.ca/news/business/market ... -1.4300557

Brake service much earlier than needed, and wheel alignments are two are the common unnecessary upsells.
Deal Addict
Aug 17, 2008
1151 posts
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Every person who takes their car in for service should be aware of unnecessary upsells. This isn't specific to Canada only. and not only with dealers. Oil change shops are also known for unnecessary upsells.

There are numerous media stories about this. CBC Marketplace did an investigation just a couple of years ago:
https://www.cbc.ca/news/business/market ... -1.4300557

Brake service much earlier than needed, and wheel alignments are two are the common unnecessary upsells. some dealers have a bad reputation for this sort of thing.
Sr. Member
Mar 9, 2014
923 posts
551 upvotes
Ottawa
I’ve been on RFD long enough to know to avoid DVN Toyota Lexus and I’m not even in Toronto
Last edited by bobbyz101 on May 24th, 2020 6:15 pm, edited 1 time in total.
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Apr 21, 2004
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Four wheel alignment but most rear suspensions cannot be adjusted for camber, if I recall what I was told.

I skipped the up sell but had to ask on RFD while in the dealership lobby. Unless you are tracking it or feel a strong pull to one side, or noticed uneven tread wear, probably not that necessary but nice to have done once in a while.

I had front struts replaced and didn't bother with the front wheel alignment on my ex-02 Civic as it wasn't pulling in either direction and I had it for at least two more years lol.
Deal Addict
Aug 1, 2006
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Toronto
multimut wrote: Every person who takes their car in for service should be aware of unnecessary upsells. This isn't specific to Canada only. and not only with dealers. Oil change shops are also known for unnecessary upsells.

Brake service much earlier than needed, and wheel alignments are two are the common unnecessary upsells. some dealers have a bad reputation for this sort of thing.
They also love to upsell you fuel injection service. Number 3 upsell ?
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Aug 1, 2006
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bobbyz101 wrote: I’ve been in RFD long enough to know to avoid DVN Toyota Lexus and I’m not even in Toronto
That's hilarious- you're an expert on Toronto through RFD !!!
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Sep 6, 2017
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Bull Dog wrote: They also love to upsell you fuel injection service. Number 3 upsell ?
There was a member that got unsold on multiple cans of brake cleaners on one visit.
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Aug 22, 2011
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alanbrenton wrote: Four wheel alignment but most rear suspensions cannot be adjusted for camber, if I recall what I was told.

I skipped the up sell but had to ask on RFD while in the dealership lobby. Unless you are tracking it or feel a strong pull to one side, or noticed uneven tread wear, probably not that necessary but nice to have done once in a while.

I had front struts replaced and didn't bother with the front wheel alignment on my ex-02 Civic as it wasn't pulling in either direction and I had it for at least two more years lol.
Factory front control arms are generally not adjustable to correct camber.
For the rears, you can add washers, but it's not a factory procedure.
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Bull Dog wrote: That's hilarious- you're an expert on Toronto through RFD !!!
Even I know to stay away from DVN Toyota/Lexus and I'm from Ottawa.
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Aug 1, 2006
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vkizzle wrote: Even I know to stay away from DVN Toyota/Lexus and I'm from Ottawa.
RFD effect ? Or knew from other sources?

By the way, Honda dealers rip me off all the time with their service packages too.
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Apr 21, 2004
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vkizzle wrote: Factory front control arms are generally not adjustable to correct camber.
For the rears, you can add washers, but it's not a factory procedure.
Control arms as in double wishbone and the likes?
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Aug 22, 2011
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alanbrenton wrote: Control arms as in double wishbone and the likes?
Yes Sir.

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vkizzle wrote: Yes Sir.

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I hate to say this but I guess I've been had at Oakville Honda once because my 11 does have control arms lol.
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Bull Dog wrote: RFD effect ? Or knew from other sources?

By the way, Honda dealers rip me off all the time with their service packages too.
Right here in this forum...search DVN Toyota/Lexus.
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vkizzle wrote: Right here in this forum...search DVN Toyota/Lexus.
Biggest stealership this side of Ontario?
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alanbrenton wrote: I hate to say this but I guess I've been had at Oakville Honda once because my 11 does have control arms lol.
Took my buddy (Infiniti tech) over two hours to adjust front and rears to get alignment as close as possible spec on my lowered vehicle.
If you're alignment and adjustments are less than an hour, your vehicle is either at spec or they didn't adjust anything.
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vkizzle wrote: Took my buddy (Infiniti tech) over two hours to adjust front and rears to get alignment as close as possible spec on my lowered vehicle.
If you're alignment and adjustments are less than an hour, your vehicle is either at spec or they didn't adjust anything.
Good thing during the last few visits, even if for airbag recalls, I grabbed a Tim Hortons muffin and bottled water to average down my losses.

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