Automotive

DVN Toyota - Did I get taken for a ride?

  • Last Updated:
  • May 24th, 2020 10:32 pm
Tags:
[OP]
Deal Addict
Jan 19, 2018
1507 posts
968 upvotes

DVN Toyota - Did I get taken for a ride?

Went for a tire change recently and upon inspection, they recommended that I do wheel alignment back to factory spec as preventive maintenance for $140. I said ok fine, but include the before/after chart so I know what was done. Here is the chart.
wheel_alignment_chart.jpg
I presume that "actual" means after alignment and that specified range is manufacturer/factory spec. It appears that everything was already within factory spec except the front right toe was 2.9mm before alignment whereas the specified range was -1.3mm to 1.3mm. They also mostly left everything the same aside from some minor tweaks for things that were already within the specified range. Did I get ripped off or cheated? If yes, any way I can get my money back?
27 replies
Sr. Member
User avatar
Dec 28, 2010
650 posts
298 upvotes
the way is see it, it was as 'preventive maintenance', it might not have been necessary to have a wheel alignment and they never said it was.
.
Deal Addict
Aug 17, 2008
1693 posts
1474 upvotes
Every person who takes theiir car in for service should be aware of unnecessary upsells. This isn't specific to Canada only. and not only with dealers, but most often with some dealers.

There are numerous media stories about this. CBC Marketplace did an investigation just a couple of years ago:
https://www.cbc.ca/news/business/market ... -1.4300557

Brake service much earlier than needed, and wheel alignments are two are the common unnecessary upsells.
Deal Addict
Aug 17, 2008
1693 posts
1474 upvotes
Every person who takes their car in for service should be aware of unnecessary upsells. This isn't specific to Canada only. and not only with dealers. Oil change shops are also known for unnecessary upsells.

There are numerous media stories about this. CBC Marketplace did an investigation just a couple of years ago:
https://www.cbc.ca/news/business/market ... -1.4300557

Brake service much earlier than needed, and wheel alignments are two are the common unnecessary upsells. some dealers have a bad reputation for this sort of thing.
Deal Addict
Mar 9, 2014
1149 posts
952 upvotes
Ottawa
I’ve been on RFD long enough to know to avoid DVN Toyota Lexus and I’m not even in Toronto
Last edited by bobbyz101 on May 24th, 2020 6:15 pm, edited 1 time in total.
Deal Expert
User avatar
Apr 21, 2004
58371 posts
24208 upvotes
Four wheel alignment but most rear suspensions cannot be adjusted for camber, if I recall what I was told.

I skipped the up sell but had to ask on RFD while in the dealership lobby. Unless you are tracking it or feel a strong pull to one side, or noticed uneven tread wear, probably not that necessary but nice to have done once in a while.

I had front struts replaced and didn't bother with the front wheel alignment on my ex-02 Civic as it wasn't pulling in either direction and I had it for at least two more years lol.
Deal Addict
User avatar
Aug 1, 2006
2664 posts
2349 upvotes
Toronto
multimut wrote: Every person who takes their car in for service should be aware of unnecessary upsells. This isn't specific to Canada only. and not only with dealers. Oil change shops are also known for unnecessary upsells.

Brake service much earlier than needed, and wheel alignments are two are the common unnecessary upsells. some dealers have a bad reputation for this sort of thing.
They also love to upsell you fuel injection service. Number 3 upsell ?
Deal Addict
User avatar
Aug 1, 2006
2664 posts
2349 upvotes
Toronto
bobbyz101 wrote: I’ve been in RFD long enough to know to avoid DVN Toyota Lexus and I’m not even in Toronto
That's hilarious- you're an expert on Toronto through RFD !!!
Deal Addict
Sep 6, 2017
4598 posts
3069 upvotes
Bull Dog wrote: They also love to upsell you fuel injection service. Number 3 upsell ?
There was a member that got unsold on multiple cans of brake cleaners on one visit.
Deal Expert
Aug 22, 2011
40498 posts
28164 upvotes
Center of Universe
alanbrenton wrote: Four wheel alignment but most rear suspensions cannot be adjusted for camber, if I recall what I was told.

I skipped the up sell but had to ask on RFD while in the dealership lobby. Unless you are tracking it or feel a strong pull to one side, or noticed uneven tread wear, probably not that necessary but nice to have done once in a while.

I had front struts replaced and didn't bother with the front wheel alignment on my ex-02 Civic as it wasn't pulling in either direction and I had it for at least two more years lol.
Factory front control arms are generally not adjustable to correct camber.
For the rears, you can add washers, but it's not a factory procedure.
Deal Expert
Aug 22, 2011
40498 posts
28164 upvotes
Center of Universe
Bull Dog wrote: That's hilarious- you're an expert on Toronto through RFD !!!
Even I know to stay away from DVN Toyota/Lexus and I'm from Ottawa.
Deal Addict
User avatar
Aug 1, 2006
2664 posts
2349 upvotes
Toronto
vkizzle wrote: Even I know to stay away from DVN Toyota/Lexus and I'm from Ottawa.
RFD effect ? Or knew from other sources?

By the way, Honda dealers rip me off all the time with their service packages too.
Deal Expert
User avatar
Apr 21, 2004
58371 posts
24208 upvotes
vkizzle wrote: Factory front control arms are generally not adjustable to correct camber.
For the rears, you can add washers, but it's not a factory procedure.
Control arms as in double wishbone and the likes?
Deal Expert
Aug 22, 2011
40498 posts
28164 upvotes
Center of Universe
alanbrenton wrote: Control arms as in double wishbone and the likes?
Yes Sir.

Image
Deal Expert
User avatar
Apr 21, 2004
58371 posts
24208 upvotes
vkizzle wrote: Yes Sir.

Image
I hate to say this but I guess I've been had at Oakville Honda once because my 11 does have control arms lol.
Deal Expert
Aug 22, 2011
40498 posts
28164 upvotes
Center of Universe
Bull Dog wrote: RFD effect ? Or knew from other sources?

By the way, Honda dealers rip me off all the time with their service packages too.
Right here in this forum...search DVN Toyota/Lexus.
Deal Expert
User avatar
Apr 21, 2004
58371 posts
24208 upvotes
vkizzle wrote: Right here in this forum...search DVN Toyota/Lexus.
Biggest stealership this side of Ontario?
Deal Expert
Aug 22, 2011
40498 posts
28164 upvotes
Center of Universe
alanbrenton wrote: I hate to say this but I guess I've been had at Oakville Honda once because my 11 does have control arms lol.
Took my buddy (Infiniti tech) over two hours to adjust front and rears to get alignment as close as possible spec on my lowered vehicle.
If you're alignment and adjustments are less than an hour, your vehicle is either at spec or they didn't adjust anything.
Deal Expert
User avatar
Apr 21, 2004
58371 posts
24208 upvotes
vkizzle wrote: Took my buddy (Infiniti tech) over two hours to adjust front and rears to get alignment as close as possible spec on my lowered vehicle.
If you're alignment and adjustments are less than an hour, your vehicle is either at spec or they didn't adjust anything.
Good thing during the last few visits, even if for airbag recalls, I grabbed a Tim Hortons muffin and bottled water to average down my losses.
Deal Expert
User avatar
Apr 21, 2004
58371 posts
24208 upvotes
Bull Dog wrote: They also love to upsell you fuel injection service. Number 3 upsell ?
Oh haha. I think I saw that on the service record for the CT200h I bought from a friend. Maybe that's why it doesn't have the EGR valve / carbon deposit build up lol some owners are experiencing. Still getting around18 km per liter so I know that pipe hasn't completely clogged up.

I thought it was a real service item at DVL lol.

Top