Dynamex for Amazon.ca. Could drunken monkeys do a better job?
They've only gotten two same day deliveries on time out of 8 attempts. They miss my two day Prime deliveries just as frequently as the same day deliveries. I haven't really minded this so far, as Amazon refunds my delivery charge each time and extends my Prime membership by a month as compensation. If they didn't cap the Prime extensions at 10 months, I could probably rely on Dynamex's missed deliveries to ensure that I never had to pay for Prime again.
I've also had one of their delivery guys hop my back fence to deliver two parcels. He left one of them at the back door, and hid the other in my kid's playhouse. He left a post it on the parcel at the back door indicating that the other parcel was hidden in the playhouse. The post it blew off, and I found it weeks later when cleaning my yard and only then looked in the playhouse.
On Sunday, I ordered a Fitbit for my wife's birthday. I didn't need to have it until this coming weekend, so I went with my normal Prime two day delivery. I was given a guaranteed delivery date of Tuesday, but I cringed when I saw that the tracking info indicated that Dynamex was the carrier. On Tuedsay, the tracking info indicated that the parcel had been delivered at 11:00 am. I got home from work, and there was no parcel. A family member was home at the time and said that nobody had come to the door. I checked my security footage, and it verified that no delivery attempt had been made. I complained to Amazon CS, and received a reply stating that there was a mistake with the tracking info and that the parcel would be delivered today by 5:00pm and that Amazon would automatically follow up to ensure this happened. So, 7:00 pm rolled around and still no parcel... I did negative feedback on my original Amazon CS response, and when I submitted it I was prompted to see if I wanted to be called on the issue. I agreed, and a very nice lady called me and listened to my story.
She put me on hold to call Dynamex, and came back a few minutes later and said that she couldn't reach them. She promised to call me once she was able to. She called back at 9:05 pm and said that Dynamex actually delivers until 9:00 pm instead of 5:00 pm as I was told by the first CS rep. However, it still never came. Long story short, I got a refund, made sure that the CS rep forwarded feedback that the sale had been lost entirely due to Dynamex.
Has anyone else had crappy service from Dynamex, or am I just cursed somehow? When I have seen the delivery people, they have been random non-uniformed guys in unmarked vans. One guy even seemed to be on foot for the delivery.. there were no vehicles anywhere near my house when he dropped off the parcel. Is this the low end of courier companies? Sort of like Coffee Time is to donut chains?