A GOOD MOTTO TO LIVE BY: "Vir sapit qui pauca loquitur" (It is a wise man who speaks little)
RFD MOTTO TO LIVE BY: Buy now, think later
Dec 3rd, 2018 11:25 am
Dec 3rd, 2018 12:26 pm
Dec 3rd, 2018 1:01 pm
Dec 3rd, 2018 1:14 pm
Dec 3rd, 2018 1:17 pm
Did you mention that you are a owner of prior Dyson products?
Dec 3rd, 2018 1:21 pm
Dec 3rd, 2018 1:51 pm
Dec 3rd, 2018 1:59 pm
Dec 3rd, 2018 2:10 pm
Just did it this morning, the lady put me on hold a few times to verify, agreed to do it as the end but mentioned “will send in the request”, confirmed with her though the request shouldn’t be denied.
Dec 3rd, 2018 2:21 pm
did you press 1? (which is if order is already placed) or 2 (for new orders)?
Dec 3rd, 2018 2:29 pm
Dec 3rd, 2018 2:32 pm
Yup - same here. She said she'd put in the request for a refund. As she was putting in the request, I asked her, "When you say request, does it mean it still needs to be approved or that it would go through for sure?" and she confirmed that it was already approved by her manager and that it was just a matter of entering into the system to be processed shortly. I did get an email, however, indicating that I wanted to make a return. She said it was normal and although I'm not actually making a return, it was proof that the request was put through, although the email is actually very generic and doesn't contain any reference numbers or refund amount... I guess I'll wait a few more days and if I see nothing, I'll call them back.
Dec 3rd, 2018 2:35 pm
Dec 3rd, 2018 2:40 pm
Dec 3rd, 2018 3:02 pm
I would keep trying if you really want to keep the V10. I'm going to call in later after work, if they deny the $80 difference refund then I'm just going to return the whole shebang. As I mentioned in an earlier post, I don't really *need* this vacuum so either a great deal or nothing. It'll be on them if they want to keep the sale, no loss on my part except for the time wasted.theganguly wrote: ↑Dec 3rd, 2018 1:51 pmI got V10 absolute for $640+tax (w/ free dok)
I called asking for a refund of $80+tax as people here have been able to get v10 animal for the same price (with the free dok + soft roller), but she denied - saying v10 animal doesn't qualify for soft roller..
Should I try again? or is she right?