EB Games online - Return Policy

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Feb 28th, 2018 11:14 am

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Feb 27th, 2018 4:19 pm

sacthegreat666 [OP]: Member; Nov 21, 2016; 447 posts; 413 upvotes; Toronto

Feb 27th, 2018 4:19 pm

EB Games online - Return Policy

I am planning to purchase a recycled PS Vita. What is the return policy here?
In case I want to return because the vita is defective or not in good condition since its recycled.

5 replies

Feb 27th, 2018 6:09 pm

QN5252: Sr. Member; Nov 12, 2014; 936 posts; 638 upvotes; Kingston, ON

Feb 27th, 2018 6:09 pm

Took 2 seconds to google this: https://www.ebgames.ca/Help/Index?secti ... turnPolicy

Feb 27th, 2018 7:03 pm

sacthegreat666 [OP]: Member; Nov 21, 2016; 447 posts; 413 upvotes; Toronto

Feb 27th, 2018 7:03 pm

QN5252 wrote: ↑Took 2 seconds to google this: https://www.ebgames.ca/Help/Index?secti ... turnPolicy

I did check it before! Let me rephrase!
It's not very clear. Whether I can return an opened recycled console. It sort of says ymmv in their site.
So I wanted to check individual experiences before ordering it!
Since its recycled, I wanted to be sure it's in good state.

Feb 27th, 2018 10:54 pm

realg123: Deal Addict; Feb 22, 2007; 2191 posts; 353 upvotes; Toronto

Feb 27th, 2018 10:54 pm

I think it depends on store. I asked before purchasing a used wii u. They said if it's open no returns. If it's defective they will exchange

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Feb 27th, 2018 11:42 pm

heywhatsmyname: Deal Addict; Nov 29, 2011; 2153 posts; 832 upvotes; Toronto

Feb 27th, 2018 11:42 pm

EB Games has some convoluted policies. I find some of their return/exchange/trade-in/satisfaction guarantee policies vary by store or employee.

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Feb 28th, 2018 11:14 am

sacthegreat666 [OP]: Member; Nov 21, 2016; 447 posts; 413 upvotes; Toronto

Feb 28th, 2018 11:14 am

realg123 wrote: ↑I think it depends on store. I asked before purchasing a used wii u. They said if it's open no returns. If it's defective they will exchange

heywhatsmyname wrote: ↑ EB Games has some convoluted policies. I find some of their return/exchange/trade-in/satisfaction guarantee policies vary by store or employee.

Thanks! Then I wouldn't buy a recycled device and then have the possibility of dealing with any issues later!

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